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The UPS Store Franchise Information – Frequently Asked Questions

Hundreds of entrepreneurs benefit from The UPS Store franchise ownership. Now it’s your turn. Our network has more than 35 years of franchising experience. We've learned what works through the years, and you benefit from that knowledge. The UPS Store provides extensive training and support in financing opportunities and marketing, helping your business grow and serve your small business community. We’re expanding nationwide!

What are the financial requirements to be considered?

Franchisees must meet The UPS Store minimum financial requirements and be in a position to capitalize the franchise investment, including working capital and any personal living expenses during the setup period. Startup costs vary based on the size and location of your new The UPS Store center.

Based on the center's location and size, the total initial investment cost for a new The UPS Store center at a traditional location ranges from $159,224-434,521*. We require all prospective franchisees be able to verify a minimum of $60,000-100,000 in liquid assets.* This is met through any combination of cash, stocks, bonds, mutual funds, retirement accounts, or other non-borrowed source. A co-applicant may also assist in meeting this requirement.

*Meeting this requirement does not guarantee the awarding of a franchise.

How much can I expect to earn as a franchisee of The UPS Store?

The Federal Trade Commission and various state franchise sales regulations restrict our ability to share specific profit projections outside our Franchise Disclosure Document.

To learn more about the financial aspects of franchising with The UPS Store, we provide you our Franchise Disclosure Document with certain financial disclosures when you are further along in the evaluation process.

You will have the opportunity to speak with our franchisees as well. We encourage you to reach out to them to gain a better understanding of the potential of the business.

Where will my The UPS Store be located?

We’re expanding in all 50 states and will work closely with you on finding the location with the most potential.
Each The UPS Store franchisee has a protected geographic territory that ensures no other traditional The UPS Store location will be placed in that area.

How long will it take to get my The UPS Store up and running?

We estimate that the typical length of time between signing the Franchise Agreement and opening the franchised business will be 60 to 100 days.

The information listed in these Frequently Asked Questions is not an offer to sell a franchise. Any franchise offer is made only after a Franchise Disclosure Document has been provided.

To learn more about franchising with The UPS Store and participate in a live question and answer session, attend one of our weekly webinars.

Do you offer financing assistance?

Guidant Financial is a leading financial institution that knows our franchise business, our models and operating systems and can offer a full suite of funding options for prospective franchisees who qualify. Speak to our Franchise Development Team for additional details on financing programs.

Do you offer assistance to military veterans?

The UPS Store is a proud participant of the International Franchise Association’s Veterans Transition Franchise Initiative. Qualifying veterans through our VetFran program receive $10,000 off the franchise fee of a new The UPS Store location and 50% off the initial application fee (applied toward the total franchise fee.)

Can I own more than one The UPS Store location?

Yes! Approximately 52% of our franchisees own more than one center. For qualified The UPS Store franchisees, we may offer reduced franchise fees and specialized training to help you expand into multiple centers.

What kind of support does The UPS Store provide my franchise?

When you are awarded your own The UPS Store, count on the support from our experienced home office and field staff to get you to your grand opening and beyond.

You'll benefit from site selection and lease negotiation, advertising, marketing and public relations support, comprehensive training, and 24-hour technology support.

What kind of training does The UPS Store provide to its franchisees?

New franchisees start by completing over 40 Web-based training modules that introduce you to The UPS Store system. Then during a 10-day University Business Course at our offices in California, new franchisees receive instructor-led training on marketing, finances, printing, staffing management and more. Finally, new franchisees spend two weeks at our In-Store Experience working side-by-side with current franchisees to learn day-to-day operations.

Ranked for 29 Consecutive Years

Ranked for 29 Consecutive Years

The UPS Store has been ranked #1 in the postal and business services category for 29 years and remains in the top 5 overall for the third consecutive year according to the Franchise 500 list.

We Proudly Support Our Veterans

We Proudly Support Our Veterans

Participating partners with the VetFran program, The UPS Store offers qualifying veterans $10,000 off their franchise fee to start their new business. To learn more, contact The UPS Store Franchise Development Team.

Kristin Howard

Franchisee, Michigan

The reason my husband and I decided to go into franchising and specifically with The UPS Store, is the different opportunities we're given with the business. The UPS Store has name recognition as well as opportunities to expand.

Debbie Adams

Franchisee, Kentucky

What I enjoy most about being a The UPS Store owner is working with my customers. We are the solution specialists for our customers.

Jim George

Franchisee, Illinios

My favorite part about The UPS Store network is the camaraderie with other franchisees. Everybody loves to help everybody else. You’re really part of a family.

Greg Murray

Franchisee, Florida

The interesting thing about The UPS Store is that when a customer walks through the door there's an extremely high probability that they're coming there to do something that is important to them. So at the end of the day, what we do for customers is very important and they are trusting that we are going to do it well.

See the Full Testimonial

Mariana Huberman

Franchisee, Washington, D.C.

One of the things that I love about The UPS Store franchise system is that you're not ever in this by yourself. The franchisees of The UPS Store network are great.

Heidi Morris

Franchisee, Colorado

The thing I enjoy most about being a The UPS Store franchisee is I get to get up, go to work and know that I'm helping other business owners succeed in what they're doing.

Bob Brown

Franchisee, Tennessee

Owning a The UPS Store franchise has changed my life because it's finally given me the opportunity to engage my customers and my staff and be able to take real pride in what I do. As a franchisee, we get faced with solving peoples' problems every day and we do everything we possibly can to try to help.

Marie Jensen

Franchisee, Oregon

My favorite thing about The UPS Store is the variety. I love the variety of customers, I love the variety of services; getting to know the customers, meeting their needs, finding out how we can help them accomplish what they need to accomplish and seeing how happy they are. That makes me ecstatic.

Tad Mollnhauer

Franchisee, Florida

With the products and services that The UPS Store provides we can make a difference in people's lives and that is the best reason for being a The UPS Store owner.

Joy Batchelor

Franchisee, Idaho

What makes being a The UPS Store franchisee worthwhile at the end of the day is the customers. The customers treat us like we're family.

Paul Erchinger

Franchisee, Texas

One nice benefit of owning a The UPS Store franchise for me has been that it gives me the opportunity to be more involved in the community. As I make relationships with others it seems like no matter what the environment is, in one way or another business comes out of that and that's not my objective—it's been a secondary benefit to being involved in the community.

Chris Reminder

Franchisee, Ohio

There are several things that I really enjoy about being a The UPS Store franchisee. First and foremost it allows me to get to know the people in the local community and that is a lot of fun. We get to see people on a regular basis. We get to know their life stories. That's a lot of fun.

Bruce Jones

Franchisee, Kentucky

Since we have joined The UPS Store, our life has changed by just having more time to spend together as a family. We've been very fortunate with the stores that we have and we have a great staff that looks out for our best interest and we look out for theirs.

Lonnie Williams

Franchisee, Oklahoma

What makes The UPS Store so successful is it gives each individual an opportunity to grow with the network and just meet the challenges that are brought to them on a daily basis. Every day gives us a new opportunity to help another person, to help another small business, to answer a question and to solve a problem.

Jeff Graham

Franchisee, Alabama

I love my customers. I love my employees. I love every person, every face that comes into my store. I enjoy every day going into work and I can't see doing anything else for the rest of my life.

Stacie Stigar

Franchisee, Alaska

I think that this franchise is so successful because of all of the resources that are available to us as center owners—we have marketing materials, we have so many different opportunities for help from the home office, and it just really makes for a great franchise.

Don Pollard

Franchisee, New Jersey

I think the thing that makes this franchise successful is a number of things. First of all we have an outstanding system, we have a great product, a great brand, and we're able to attract dynamic people to run these centers and run the business. So I think when you put all that together it really provides for a winning combination.

Mary Ellen Nichols

Franchisee, Tennessee

The thing I love about the franchise is that you have the UPS name backing you but yet you also have the autonomy to make your own decisions to promote.

Laura Griffin

Franchisee, Florida

In the eight short months I've owned my The UPS Store it has really changed my life. I've gone from being an employee of someone else to being an employer of my associates. It's a big responsibility but it's exciting every day.

Sandy Scandrett

Franchisee, Wisconsin

Being a The UPS Store franchisee has improved every aspect of my life. It's very rewarding financially, professionally, and emotionally. I have a large number of regular customers who are really, really appreciative of everything we do.

Kristie Robison

Franchisee, Alabama

I would say owning a The UPS Store location has changed my life to where I have more time and flexibility. In owning your own business you get your store up and running and you get employees that you can trust that are going to help keep your store running. This allows me to attend my two boys' ball games and also travel and do things with them so it has really changed my life for the better.