It Looks Like Your Browser
Is Out Of Date.

Microsoft will be phasing out Internet Explorer soon. Please use Chrome, Edge or another browser to fully experience The UPS Store Franchise website.

Download Browser Update ›

Be in Business for Yourself, Not by Yourself

When you’re joining The UPS Store® network, you can count on our support campus and local field staff at every stage of your franchising journey.

The UPS Store Franchises standing togetherThe UPS Store Franchises standing together

Table of Contents

Two Franchises standing in a The UPS Store with boxes behind them

Multi-Phase Training Program

Setting You Up for Opening Day

New franchisees acquiring a The UPS Store® franchise complete a comprehensive multi-phase training program in the order below.

A woman looking at her laptop smiling

Phase 1

Online Training

Web-based tutorials will introduce you to The UPS Store® products and services, technology, operations, business practices, and business acumen. The online training sessions serve as a foundation for your in-store and in-class training.

A Franchisee helping a customer in a The UPS Store

Phase 2

In-Store Experience I

A multi-day training session will focus on familiarizing you to center operations, technical systems, and business practices. You will work with a certified trainer who will coach you on the day-to-day operations of a center.

  • Time Commitment: 5 days
  • Location: Local certified training center

A man in a classroom smiling

Phase 3

University Business Course & Print Services Training

A multi-day interactive workshop will focus on business acumen, including marketing, operations, sales, and financial management. You will get hands-on experience with our print services equipment, software, and in-center production procedures.

Commitment: 8 days

  • Location: San Diego, CA at The UPS Store® University, conducted virtually, or conducted by a certified training at a Certified Training Center (or any combination of the three).

Phase 4

In-Store Experience II

Another five-day training session will be held at a local Certified Training Center in your area. This training will focus on giving you on-the-job experience. You will have the opportunity to engage with customers under the supervision of a certified trainer.

  • Time Commitment: 5 days
  • Location: Local certified training center

Let's Get Started