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Do Franchise Owners Have to Work?

Do Franchise Owners Have to Work?

If you’ve ever considered opening a business from scratch or becoming a franchise owner, you may have already weighed some of the advantages of each, and how each opportunity may fit into your life and help you achieve your goals. Whether you’re interested in becoming a business owner strictly for the financial potential, to diversify your portfolio, or to become your own boss, it’s best to conduct thorough research related to every possible opportunity so you’ll feel confident in your decision.

What is Required of a Franchise Owner?

Making the decision to become a franchise owner is the first step of many to get started in establishing your business. After you’ve reviewed thoroughly and signed the franchise agreement, which is the legal, written contract between the franchisor and franchisee outlining the responsibilities of each party, you’ll be ready to start on some of the specifics in starting your franchise.

The corporate team at The UPS Store provides a lot of support to new retail owners, assisting you with tasks like selecting your site and helping with construction, negotiating a lease, securing financing for your location, learning how to run your The UPS Store location, and networking with other franchisees.

Franchise owners are ultimately responsible for operations and growing the business location, so we also help set our franchisees up for success through a comprehensive training program that is completed before franchise owners open their doors. This program includes over 200 hours of combined web-based training, in-store training, a university business course and print services training, along with more in-store experience. The UPS Store team is available every step of the way, offering IT support, ongoing product education, co-op communications, and marketing support.

While a great amount of support is available to franchise owners, it’s also an expectation that the owner take responsibility for their business. Franchising does provide advantages over starting a business from scratch, but it still requires a lot of hard work, time, and dedication to build the business and community relationships.

Can You Own a Franchise and Not Work There?

Owning a franchise brings with it a certain amount of flexibility, both in your schedule and in financial terms. Being your own boss can be quite satisfying, making your own schedule and having the freedom to take off when needed. While all franchise opportunities are different and carry varying degrees of risk and reward, they do require a commitment from the franchise owner.

When you become a franchise owner, you gain access to a proven operational structure along with comprehensive guidelines on how to do many other business activities like using the brand name, providing products and services, sourcing materials, marketing, building relationships in the community, and others. But that doesn’t mean that it’s a simple process that runs on its own.

Building your franchise business requires a commitment, especially in the early phase of opening, to ensure that all specifics of the franchise agreement are followed and that the franchise location is operating as it should. Part of the responsibility of owning the business also includes building the team working there. Taking the time and putting in the effort required to build a high-quality team is certainly more likely to pay off in the long run. Hiring quickly or without consideration for the future of your business can lead to decreased team morale, higher turnover, and could affect the quality of service your customers receive.

Once you have built your team and established trust in knowing they are equipped to provide the best customer experience, it can be more convenient or offer more peace of mind to the franchise owner, to step away or take time off. Again, since the owner is ultimately responsible for the franchise business, it’s their decision on how much work to dedicate to the business to support its growth.

Advantages of Franchise Ownership

Franchising gives you the advantage of owning your own business, along with the added support of a recognized brand name and established method of operating the business.

The UPS Store has established strong brand recognition, which helps attract both customers and owners to the franchise. A powerful brand name is also a differentiator, making it stand out in the crowd and keeping it top-of-mind when potential customers seek out products and services.

Finding a brand with a stable, yet innovative, business model, a proven track record of providing exceptional customer service, and a reputation for being a leader in the franchising space as well as in its industry can be challenging. When you become a retail owner with The UPS Store, though, these advantages help you build your business while enjoying the perks of entrepreneurship.

Year after year, The UPS Store is recognized for excellence both as a franchise business as well as a leader in the postal and business services category. With accolades and recognition from Entrepreneur Magazine, Franchise Direct, Franchise Gator,, and Franchise Times, franchisees continue to choose The UPS Store for its exceptional customer service and focus on supporting small businesses throughout the communities in which we operate.

Another advantage of franchise ownership is the advertising and marketing support available from the franchise system. At The UPS Store, we support local store marketing and growth on multiple levels. National advertising campaigns build and maintain excellent larger-scale brand awareness, co-op communications activate the power of The UPS Store brand at a local level and complement national communications, and local store marketing activities are implemented by the store owner and drive traffic and improve loyalty at a store level.


Learn more about franchising opportunities with The UPS Store by contacting our franchise development team. Discuss the possibility of owning your own retail location and becoming a valuable part of The UPS Store network.

2023 Entrepreneur's Franchise 500 Top Rated for Veterans badge

We Proudly Support Our Veterans

Participating partners with the VetFran program, The UPS Store offers qualifying veterans $15,000 off their franchise fee to start their new business. To learn more, contact The UPS Store Franchise Development Team.

Entrepreneur's Franchise 500 Ranked #4 in 2023 badge

Ranked for over 30 Consecutive Years

The UPS Store has been ranked #1 in the postal and business services category for over 30 years and remains in the top 5 overall for the seventh consecutive year according to the Franchise 500 list.

Kristin Howard

Franchisee, Michigan

The reason my husband and I decided to go into franchising and specifically with The UPS Store, is the different opportunities we're given with the business. The UPS Store has name recognition as well as opportunities to expand.

Debbie Adams

Franchisee, Kentucky

What I enjoy most about being a The UPS Store owner is working with my customers. We are the solution specialists for our customers.

Jim George

Franchisee, Illinios

My favorite part about The UPS Store network is the camaraderie with other franchisees. Everybody loves to help everybody else. You’re really part of a family.

Greg Murray

Franchisee, Florida

The interesting thing about The UPS Store is that when a customer walks through the door there's an extremely high probability that they're coming there to do something that is important to them. So at the end of the day, what we do for customers is very important and they are trusting that we are going to do it well.

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Mariana Huberman

Franchisee, Washington, D.C.

One of the things that I love about The UPS Store franchise system is that you're not ever in this by yourself. The franchisees of The UPS Store network are great.

Heidi Morris

Franchisee, Colorado

The thing I enjoy most about being a The UPS Store franchisee is I get to get up, go to work and know that I'm helping other business owners succeed in what they're doing.

Bob Brown

Franchisee, Tennessee

Owning a The UPS Store franchise has changed my life because it's finally given me the opportunity to engage my customers and my staff and be able to take real pride in what I do. As a franchisee, we get faced with solving peoples' problems every day and we do everything we possibly can to try to help.

Marie Jensen

Franchisee, Oregon

My favorite thing about The UPS Store is the variety. I love the variety of customers, I love the variety of services; getting to know the customers, meeting their needs, finding out how we can help them accomplish what they need to accomplish and seeing how happy they are. That makes me ecstatic.

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Tad Mollnhauer

Franchisee, Florida

With the products and services that The UPS Store provides we can make a difference in people's lives and that is the best reason for being a The UPS Store owner.

Joy Batchelor

Franchisee, Idaho

What makes being a The UPS Store franchisee worthwhile at the end of the day is the customers. The customers treat us like we're family.

Paul Erchinger

Franchisee, Texas

One nice benefit of owning a The UPS Store franchise for me has been that it gives me the opportunity to be more involved in the community. As I make relationships with others it seems like no matter what the environment is, in one way or another business comes out of that and that's not my objective—it's been a secondary benefit to being involved in the community.

Chris Reminder

Franchisee, Ohio

There are several things that I really enjoy about being a The UPS Store franchisee. First and foremost it allows me to get to know the people in the local community and that is a lot of fun. We get to see people on a regular basis. We get to know their life stories. That's a lot of fun.

Bruce Jones

Franchisee, Kentucky

Since we have joined The UPS Store, our life has changed by just having more time to spend together as a family. We've been very fortunate with the stores that we have and we have a great staff that looks out for our best interest and we look out for theirs.

Lonnie Williams

Franchisee, Oklahoma

What makes The UPS Store so successful is it gives each individual an opportunity to grow with the network and just meet the challenges that are brought to them on a daily basis. Every day gives us a new opportunity to help another person, to help another small business, to answer a question and to solve a problem.

Jeff Graham

Franchisee, Alabama

I love my customers. I love my employees. I love every person, every face that comes into my store. I enjoy every day going into work and I can't see doing anything else for the rest of my life.

Stacie Stigar

Franchisee, Alaska

I think that this franchise is so successful because of all of the resources that are available to us as center owners—we have marketing materials, we have so many different opportunities for help from the home office, and it just really makes for a great franchise.

Don Pollard

Franchisee, New Jersey

I think the thing that makes this franchise successful is a number of things. First of all we have an outstanding system, we have a great product, a great brand, and we're able to attract dynamic people to run these centers and run the business. So I think when you put all that together it really provides for a winning combination.

Mary Ellen Nichols

Franchisee, Tennessee

The thing I love about the franchise is that you have the UPS name backing you but yet you also have the autonomy to make your own decisions to promote.

Laura Griffin

Franchisee, Florida

In the eight short months I've owned my The UPS Store it has really changed my life. I've gone from being an employee of someone else to being an employer of my associates. It's a big responsibility but it's exciting every day.

Sandy Scandrett

Franchisee, Wisconsin

Being a The UPS Store franchisee has improved every aspect of my life. It's very rewarding financially, professionally, and emotionally. I have a large number of regular customers who are really, really appreciative of everything we do.

Kristie Robison

Franchisee, Alabama

I would say owning a The UPS Store location has changed my life to where I have more time and flexibility. In owning your own business you get your store up and running and you get employees that you can trust that are going to help keep your store running. This allows me to attend my two boys' ball games and also travel and do things with them so it has really changed my life for the better.