Support
When you become part of The UPS Store, you’re more than a franchisee. You’re family.
We believe in investing in your success, providing you with support and guidance every step of the way. Though each location of The UPS Store is locally owned and operated, you’re never in business alone.
What You Can Expect
Our support team is never more than a phone call away. When you have questions, need troubleshooting help, or want expert advice for your business, we’re here for you.
Getting Started
When you decide to open a The UPS Store franchise, we provide everything you need to open for business. We’ll assist with helping you find and secure a retail location, plan and build out your store, work with local contractors to procure permits and bids, and order and install equipment and computers.
From operating systems to office supplies, our team has 40 years of experience in helping franchisees acquire and implement the tools they need to serve their customers.
Training
Our goal is to have every franchisee comfortable and confident before opening day, which is why we’ve developed a comprehensive training program that will show you everything you need to know about operating a successful location of The UPS Store. The UPS Store was awarded the PEAK Performance Award by The American Society for Training and Development for our training program.
Each franchisee will complete a series of web-based training that covers operational procedures, product knowledge, and business acumen. Trainees will also participate in a 9-day business and printing services intensive that covers marketing, human resources, operations, financial management, and print services training.
In addition, each franchisee will enjoy a total of two weeks working at a certified The UPS Store training center, learning every detail of in-store operations with hands-on experience. You’ll receive valuable working knowledge on technical systems and print services to prepare you for your own business needs.
To find out more about our in-depth training program, please visit our Franchise Training webpage.
Advertising and Marketing
We’ve had 40 years to establish a strong brand, but we’re never finished. Our corporate office continues to increase brand awareness across the country with millions of dollars in ongoing national advertisements and marketing campaigns, including television, digital, print, and radio.
We also invest in regional and local advertising campaigns to help those in your community get to know you. Our commitment to brand awareness gives you one less thing to focus on so you can put your strengths and budget into your business operations.
In addition, we provide public relations support and turn-key marketing tools to help franchisees establish themselves outside of their stores and into their local communities. Franchisees have access to our internal marketing support center where they can find marketing templates, materials, and other tools to promote their store.
Local marketing is essential for the success of individual stores, and we’re ready and willing to help in every possible way.
