Support

When you become part of The UPS Store, you’re more than a franchisee. You’re family.

We believe in investing in your success, providing you with support and guidance every step of the way. Though each location of The UPS Store is locally owned and operated, you’re never in business alone.

Franchisees outside of store

What You Can Expect

Our support team is never more than a phone call away. When you have questions, need troubleshooting help, or want expert advice for your business, we’re here for you.

Getting Started

When you decide to open a The UPS Store franchise, we provide everything you need to open for business. We’ll assist with helping you find and secure a retail location, plan and build out your store, work with local contractors to procure permits and bids, and order and install equipment and computers.

From operating systems to office supplies, our team has over 35 years of experience in helping franchisees acquire and implement the tools they need to serve their customers.

Training

Our goal is to have every franchisee comfortable and confident before opening day, which is why we’ve developed a comprehensive training program that will show you everything you need to know about operating a successful location of The UPS Store. The UPS Store was awarded the PEAK Performance Award by The American Society for Training and Development for our training program.

Each franchisee will complete a series of web-based training that covers operational procedures, product knowledge, and business acumen. Trainees will also participate in a 9-day business and printing services intensive that covers marketing, human resources, operations, financial management, and print services training.

In addition, each franchisee will enjoy a total of two weeks working at a certified The UPS Store training center, learning every detail of in-store operations with hands-on experience. You’ll receive valuable working knowledge on technical systems and print services to prepare you for your own business needs.

To find out more about our in-depth training program, please visit our Franchise Training webpage.

Advertising and Marketing

We’ve had over 35 years to establish a strong brand, but we’re never finished. Our corporate office continues to increase brand awareness across the country with millions of dollars in ongoing national advertisements and marketing campaigns, including television, digital, print, and radio.

We also invest in regional and local advertising campaigns to help those in your community get to know you. Our commitment to brand awareness gives you one less thing to focus on so you can put your strengths and budget into your business operations.

In addition, we provide public relations support and turn-key marketing tools to help franchisees establish themselves outside of their stores and into their local communities. Franchisees have access to our internal marketing support center where they can find marketing templates, materials, and other tools to promote their store.

Local marketing is essential for the success of individual stores, and we’re ready and willing to help in every possible way.

Ranked for 27 Consecutive Years

Ranked for 27 Consecutive Years

This annual award, now in its 38th year, evaluates franchises based on cost, growth potential, support, brand strength and financial stability. The UPS Store has proudly been ranked for 27 years in a row.

We Proudly Support Our Veterans

We Proudly Support Our Veterans

Participating partners with the VetFran program, The UPS Store offers qualifying veterans $10,000 off their franchise fee to start their new business. To learn more, contact The UPS Store Franchise Development Team.

Kristin Howard

Franchisee, Michigan

The reason my husband and I decided to go into franchising and specifically with The UPS Store, is the different opportunities we're given with the business. The UPS Store has name recognition as well as opportunities to expand.

Debbie Adams

Franchisee, Kentucky

What I enjoy most about being a The UPS Store owner is working with my customers. We are the solution specialists for our customers.

Jim George

Franchisee, Illinios

My favorite part about The UPS Store network is the camaraderie with other franchisees. Everybody loves to help everybody else. You’re really part of a family.

Greg Murray

Franchisee, Florida

The interesting thing about The UPS Store is that when a customer walks through the door there's an extremely high probability that they're coming there to do something that is important to them. So at the end of the day, what we do for customers is very important and they are trusting that we are going to do it well.

See the Full Testimonial

Mariana Huberman

Franchisee, Washington, D.C.

One of the things that I love about The UPS Store franchise system is that you're not ever in this by yourself. The franchisees of The UPS Store network are great.

Heidi Morris

Franchisee, Colorado

The thing I enjoy most about being a The UPS Store franchisee is I get to get up, go to work and know that I'm helping other business owners succeed in what they're doing.

Bob Brown

Franchisee, Tennessee

Owning a The UPS Store franchise has changed my life because it's finally given me the opportunity to engage my customers and my staff and be able to take real pride in what I do. As a franchisee, we get faced with solving peoples' problems every day and we do everything we possibly can to try to help.

Marie Jensen

Franchisee, Oregon

My favorite thing about The UPS Store is the variety. I love the variety of customers, I love the variety of services; getting to know the customers, meeting their needs, finding out how we can help them accomplish what they need to accomplish and seeing how happy they are. That makes me ecstatic.

Tad Mollnhauer

Franchisee, Florida

With the products and services that The UPS Store provides we can make a difference in people's lives and that is the best reason for being a The UPS Store owner.

Joy Batchelor

Franchisee, Idaho

What makes being a The UPS Store franchisee worthwhile at the end of the day is the customers. The customers treat us like we're family.

Paul Erchinger

Franchisee, Texas

One nice benefit of owning a The UPS Store franchise for me has been that it gives me the opportunity to be more involved in the community. As I make relationships with others it seems like no matter what the environment is, in one way or another business comes out of that and that's not my objective—it's been a secondary benefit to being involved in the community.

Chris Reminder

Franchisee, Ohio

There are several things that I really enjoy about being a The UPS Store franchisee. First and foremost it allows me to get to know the people in the local community and that is a lot of fun. We get to see people on a regular basis. We get to know their life stories. That's a lot of fun.

Bruce Jones

Franchisee, Kentucky

Since we have joined The UPS Store, our life has changed by just having more time to spend together as a family. We've been very fortunate with the stores that we have and we have a great staff that looks out for our best interest and we look out for theirs.

Lonnie Williams

Franchisee, Oklahoma

What makes The UPS Store so successful is it gives each individual an opportunity to grow with the network and just meet the challenges that are brought to them on a daily basis. Every day gives us a new opportunity to help another person, to help another small business, to answer a question and to solve a problem.

Jeff Graham

Franchisee, Alabama

I love my customers. I love my employees. I love every person, every face that comes into my store. I enjoy every day going into work and I can't see doing anything else for the rest of my life.

Stacie Stigar

Franchisee, Alaska

I think that this franchise is so successful because of all of the resources that are available to us as center owners—we have marketing materials, we have so many different opportunities for help from the home office, and it just really makes for a great franchise.

Don Pollard

Franchisee, New Jersey

I think the thing that makes this franchise successful is a number of things. First of all we have an outstanding system, we have a great product, a great brand, and we're able to attract dynamic people to run these centers and run the business. So I think when you put all that together it really provides for a winning combination.

Mary Ellen Nichols

Franchisee, Tennessee

The thing I love about the franchise is that you have the UPS name backing you but yet you also have the autonomy to make your own decisions to promote.

Laura Griffin

Franchisee, Florida

In the eight short months I've owned my The UPS Store it has really changed my life. I've gone from being an employee of someone else to being an employer of my associates. It's a big responsibility but it's exciting every day.

Sandy Scandrett

Franchisee, Wisconsin

Being a The UPS Store franchisee has improved every aspect of my life. It's very rewarding financially, professionally, and emotionally. I have a large number of regular customers who are really, really appreciative of everything we do.

Kristie Robison

Franchisee, Alabama

I would say owning a The UPS Store location has changed my life to where I have more time and flexibility. In owning your own business you get your store up and running and you get employees that you can trust that are going to help keep your store running. This allows me to attend my two boys' ball games and also travel and do things with them so it has really changed my life for the better.

Ready to Franchise with The UPS Store?

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Questions? Call (877) 623-7253.