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The UPS Store Unveils a Brand New In-Center Experience

The One-Stop Shop for Small Business

We’re excited to reveal a modern design for The UPS Store. This one-stop-shop highlights services beyond just packing and shipping.

How did The UPS Store® network become the nation’s largest franchise system of retail shipping, postal, print and business centers? By always recognizing opportunity and finding fresh ways to serve the local community and strengthen its nationally recognized name—one that’s still leading the industry and backed by 40 years of franchise experience.

Norco The UPS Store location


Designed to Solve Customer Needs

Customer experience matters more than ever in the fast-paced world of retail. Today our small business owner customers count on us for more than shipping. They choose The UPS Store for packing, printing, and mailbox services. To enhance these services, we asked real customers for their feedback on the design.

Our research included everything from interviews and surveys to assessing locations across the country. In the end, we learned that customers wanted to see more of the work we are doing.

The design has a more open layout that helps show the great care and expertise behind our services. We believe that being transparent in an in-center experience can help earn confidence.

A man helping a customer at the printer inside a The UPS Store


Introducing a Fresh Look and Feel

We’re excited to reveal a modern design for The UPS Store. This one-stop-shop highlights services beyond just packing and shipping. Its bold and inviting blend of contemporary style is made to fit your customers’ needs by providing you with more ways to deliver in a practical, workshop-inspired setting.

Key Design Features

  • Open floor plan for optimal customer traffic
  • Contemporary design that’s open and inviting
  • Digital screens and menu boards for promotions and more
  • Mobile and modular fixtures for flexibility and multi-functional use
  • Print consultation area
  • 24/7 lockers (optional)

Learn more about franchise opportunities at upcoming Events.

New The UPS Store layout


Natural Evolution of The UPS Store

With this new floorplan, customers are guided to dedicated service areas that offer collaboration, quickness, and privacy when needed. Opening the space up gives a look into the back of the workshop, highlighting expertise, transparency and showing we stand by our promises and guarantees as a brand.

Colors from the previous generation of centers have been updated with a brighter palette that feels inviting against wood finish flooring in the retail space. Industrial lighting and concrete finish flooring create intuitive transitions to the workshop areas.

To increase efficiency, what was once rigid has been made flexible, modular, and functional. The center is now divided into three zones that are based on what we heard from franchise owners.

  • Zone One: 24-hour access to mailboxes, 24/7 lockers and a self-serve printer at the front of the center with a security gate restricting access to the rest of it.
  • Zone Two: Service area for packing, shipping, or printing during business hours.
  • Zone Three: Back of the center workshop where associates pack, ship, and handle print production.
Packaging at The UPS Store


Contact us for more information about franchise opportunities.


Entrepreneur's Franchise Top Rated for Veterans in 2022 badge

We Proudly Support Our Veterans

Participating partners with the VetFran program, The UPS Store offers qualifying veterans $10,000 off their franchise fee to start their new business. To learn more, contact The UPS Store Franchise Development Team.

Entrepreneur's Franchise 500 Ranked #4 in 2023 badge

Ranked for over 30 Consecutive Years

The UPS Store has been ranked #1 in the postal and business services category for over 30 years and remains in the top 5 overall for the seventh consecutive year according to the Franchise 500 list.

Kristin Howard

Franchisee, Michigan

The reason my husband and I decided to go into franchising and specifically with The UPS Store, is the different opportunities we're given with the business. The UPS Store has name recognition as well as opportunities to expand.

Debbie Adams

Franchisee, Kentucky

What I enjoy most about being a The UPS Store owner is working with my customers. We are the solution specialists for our customers.

Jim George

Franchisee, Illinios

My favorite part about The UPS Store network is the camaraderie with other franchisees. Everybody loves to help everybody else. You’re really part of a family.

Greg Murray

Franchisee, Florida

The interesting thing about The UPS Store is that when a customer walks through the door there's an extremely high probability that they're coming there to do something that is important to them. So at the end of the day, what we do for customers is very important and they are trusting that we are going to do it well.

See the Full Testimonial

Mariana Huberman

Franchisee, Washington, D.C.

One of the things that I love about The UPS Store franchise system is that you're not ever in this by yourself. The franchisees of The UPS Store network are great.

Heidi Morris

Franchisee, Colorado

The thing I enjoy most about being a The UPS Store franchisee is I get to get up, go to work and know that I'm helping other business owners succeed in what they're doing.

Bob Brown

Franchisee, Tennessee

Owning a The UPS Store franchise has changed my life because it's finally given me the opportunity to engage my customers and my staff and be able to take real pride in what I do. As a franchisee, we get faced with solving peoples' problems every day and we do everything we possibly can to try to help.

Marie Jensen

Franchisee, Oregon

My favorite thing about The UPS Store is the variety. I love the variety of customers, I love the variety of services; getting to know the customers, meeting their needs, finding out how we can help them accomplish what they need to accomplish and seeing how happy they are. That makes me ecstatic.

Learn More About Marie

Tad Mollnhauer

Franchisee, Florida

With the products and services that The UPS Store provides we can make a difference in people's lives and that is the best reason for being a The UPS Store owner.

Joy Batchelor

Franchisee, Idaho

What makes being a The UPS Store franchisee worthwhile at the end of the day is the customers. The customers treat us like we're family.

Paul Erchinger

Franchisee, Texas

One nice benefit of owning a The UPS Store franchise for me has been that it gives me the opportunity to be more involved in the community. As I make relationships with others it seems like no matter what the environment is, in one way or another business comes out of that and that's not my objective—it's been a secondary benefit to being involved in the community.

Chris Reminder

Franchisee, Ohio

There are several things that I really enjoy about being a The UPS Store franchisee. First and foremost it allows me to get to know the people in the local community and that is a lot of fun. We get to see people on a regular basis. We get to know their life stories. That's a lot of fun.

Bruce Jones

Franchisee, Kentucky

Since we have joined The UPS Store, our life has changed by just having more time to spend together as a family. We've been very fortunate with the stores that we have and we have a great staff that looks out for our best interest and we look out for theirs.

Lonnie Williams

Franchisee, Oklahoma

What makes The UPS Store so successful is it gives each individual an opportunity to grow with the network and just meet the challenges that are brought to them on a daily basis. Every day gives us a new opportunity to help another person, to help another small business, to answer a question and to solve a problem.

Jeff Graham

Franchisee, Alabama

I love my customers. I love my employees. I love every person, every face that comes into my store. I enjoy every day going into work and I can't see doing anything else for the rest of my life.

Stacie Stigar

Franchisee, Alaska

I think that this franchise is so successful because of all of the resources that are available to us as center owners—we have marketing materials, we have so many different opportunities for help from the home office, and it just really makes for a great franchise.

Don Pollard

Franchisee, New Jersey

I think the thing that makes this franchise successful is a number of things. First of all we have an outstanding system, we have a great product, a great brand, and we're able to attract dynamic people to run these centers and run the business. So I think when you put all that together it really provides for a winning combination.

Mary Ellen Nichols

Franchisee, Tennessee

The thing I love about the franchise is that you have the UPS name backing you but yet you also have the autonomy to make your own decisions to promote.

Laura Griffin

Franchisee, Florida

In the eight short months I've owned my The UPS Store it has really changed my life. I've gone from being an employee of someone else to being an employer of my associates. It's a big responsibility but it's exciting every day.

Sandy Scandrett

Franchisee, Wisconsin

Being a The UPS Store franchisee has improved every aspect of my life. It's very rewarding financially, professionally, and emotionally. I have a large number of regular customers who are really, really appreciative of everything we do.

Kristie Robison

Franchisee, Alabama

I would say owning a The UPS Store location has changed my life to where I have more time and flexibility. In owning your own business you get your store up and running and you get employees that you can trust that are going to help keep your store running. This allows me to attend my two boys' ball games and also travel and do things with them so it has really changed my life for the better.