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Minority Small Business Opportunities

Minority Small Business Opportunities
Store Stories: The UPS Store Celebrates Black Ownership

We celebrate the achievements of the following franchise owners, while also recognizing their Black-owned businesses that have made a meaningful impact in their communities.

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According to a 2018 study from the IFA Foundation, 31 percent of franchised businesses are minority owned, compared to 19 percent of non-franchised businesses. The number of minority franchise owners is up 10 percent from the previous mark just five years before.

The UPS Store is proud to support and contribute to this growth in minority-owned businesses. First time buyers of a new The UPS Store® who are minorities are eligible to receive $15,000 off the franchise fee (an approximate 50% discount).  For purposes of this incentive program, a person qualifies if such person is Asian, Black, Hispanic, Native American or from the LGBTQ+ community (the LGBTQ+ community means people who identify as lesbian, gay, bisexual, transgender, queer/questioning and others who identify as same/similar gender attracted and/or transgender). 

“Our retail network of more than 5,100 stores are owned and operated by individuals who know and love their local communities,” said Michelle Van Slyke, Senior Vice President of Marketing and Sales of The UPS Store, Inc. “We must be deliberate in our efforts and actions to ensure that all groups, especially those who have been historically underrepresented, have the opportunity to thrive as entrepreneurs who serve the communities they call home.”

The Value of Diverse Retail Ownership on Communities

A diverse makeup of retail owners within The UPS Store network provides valuable resources for local businesses and consumers while having the opportunity to inspire others in their community to become small-business owners. For an example of how diverse franchise owners benefit their communities, check out the story of Brandon Phillips – who balances his established career as a New York City firefighter with his new one as a franchise owner with The UPS Store.

“I believe The UPS Store franchise has a lot to offer because it's a resource center for small businesses, and because we’re locally owned and operated, it maintains that home feel like you're in a comfortable place to conduct your own business."
- Brandon Phillips


Is The UPS Store the Right Fit for You?

The UPS Store is looking for franchise owners of all backgrounds who share our values and commitment to success. Learn more about The UPS Store's commitment to providing minority business opportunities. Here’s a profile of The UPS Store owners.

Passionate About Their Business

  • Dedicated to making their business work
  • Able to effectively manage time and resources
  • Proactive in marketing and generating sales

Enjoy Working with the Public

  • Understand the importance of providing outstanding customer service
  • Have strong problem-solving skills
  • Be considerate of others

Committed to Best Practices

  • Able to work well with others
  • Willing to learn new systems and procedures
  • Eager to contribute to overall success of the network

If this sounds like you, contact us today to learn more about minority franchise opportunities and what it takes to become a The UPS Store franchise owner.

Entrepreneur's Franchise Top Rated for Veterans in 2022 badge

We Proudly Support Our Veterans

Participating partners with the VetFran program, The UPS Store offers qualifying veterans $15,000 off their franchise fee to start their new business. To learn more, contact The UPS Store Franchise Development Team.

Entrepreneur's Franchise 500 Ranked #4 in 2023 badge

Ranked for over 30 Consecutive Years

The UPS Store has been ranked #1 in the postal and business services category for over 30 years and remains in the top 5 overall for the seventh consecutive year according to the Franchise 500 list.

Kristin Howard

Franchisee, Michigan

The reason my husband and I decided to go into franchising and specifically with The UPS Store, is the different opportunities we're given with the business. The UPS Store has name recognition as well as opportunities to expand.

Debbie Adams

Franchisee, Kentucky

What I enjoy most about being a The UPS Store owner is working with my customers. We are the solution specialists for our customers.

Jim George

Franchisee, Illinios

My favorite part about The UPS Store network is the camaraderie with other franchisees. Everybody loves to help everybody else. You’re really part of a family.

Greg Murray

Franchisee, Florida

The interesting thing about The UPS Store is that when a customer walks through the door there's an extremely high probability that they're coming there to do something that is important to them. So at the end of the day, what we do for customers is very important and they are trusting that we are going to do it well.

See the Full Testimonial

Mariana Huberman

Franchisee, Washington, D.C.

One of the things that I love about The UPS Store franchise system is that you're not ever in this by yourself. The franchisees of The UPS Store network are great.

Heidi Morris

Franchisee, Colorado

The thing I enjoy most about being a The UPS Store franchisee is I get to get up, go to work and know that I'm helping other business owners succeed in what they're doing.

Bob Brown

Franchisee, Tennessee

Owning a The UPS Store franchise has changed my life because it's finally given me the opportunity to engage my customers and my staff and be able to take real pride in what I do. As a franchisee, we get faced with solving peoples' problems every day and we do everything we possibly can to try to help.

Marie Jensen

Franchisee, Oregon

My favorite thing about The UPS Store is the variety. I love the variety of customers, I love the variety of services; getting to know the customers, meeting their needs, finding out how we can help them accomplish what they need to accomplish and seeing how happy they are. That makes me ecstatic.

Learn More About Marie

Tad Mollnhauer

Franchisee, Florida

With the products and services that The UPS Store provides we can make a difference in people's lives and that is the best reason for being a The UPS Store owner.

Joy Batchelor

Franchisee, Idaho

What makes being a The UPS Store franchisee worthwhile at the end of the day is the customers. The customers treat us like we're family.

Paul Erchinger

Franchisee, Texas

One nice benefit of owning a The UPS Store franchise for me has been that it gives me the opportunity to be more involved in the community. As I make relationships with others it seems like no matter what the environment is, in one way or another business comes out of that and that's not my objective—it's been a secondary benefit to being involved in the community.

Chris Reminder

Franchisee, Ohio

There are several things that I really enjoy about being a The UPS Store franchisee. First and foremost it allows me to get to know the people in the local community and that is a lot of fun. We get to see people on a regular basis. We get to know their life stories. That's a lot of fun.

Bruce Jones

Franchisee, Kentucky

Since we have joined The UPS Store, our life has changed by just having more time to spend together as a family. We've been very fortunate with the stores that we have and we have a great staff that looks out for our best interest and we look out for theirs.

Lonnie Williams

Franchisee, Oklahoma

What makes The UPS Store so successful is it gives each individual an opportunity to grow with the network and just meet the challenges that are brought to them on a daily basis. Every day gives us a new opportunity to help another person, to help another small business, to answer a question and to solve a problem.

Jeff Graham

Franchisee, Alabama

I love my customers. I love my employees. I love every person, every face that comes into my store. I enjoy every day going into work and I can't see doing anything else for the rest of my life.

Stacie Stigar

Franchisee, Alaska

I think that this franchise is so successful because of all of the resources that are available to us as center owners—we have marketing materials, we have so many different opportunities for help from the home office, and it just really makes for a great franchise.

Don Pollard

Franchisee, New Jersey

I think the thing that makes this franchise successful is a number of things. First of all we have an outstanding system, we have a great product, a great brand, and we're able to attract dynamic people to run these centers and run the business. So I think when you put all that together it really provides for a winning combination.

Mary Ellen Nichols

Franchisee, Tennessee

The thing I love about the franchise is that you have the UPS name backing you but yet you also have the autonomy to make your own decisions to promote.

Laura Griffin

Franchisee, Florida

In the eight short months I've owned my The UPS Store it has really changed my life. I've gone from being an employee of someone else to being an employer of my associates. It's a big responsibility but it's exciting every day.

Sandy Scandrett

Franchisee, Wisconsin

Being a The UPS Store franchisee has improved every aspect of my life. It's very rewarding financially, professionally, and emotionally. I have a large number of regular customers who are really, really appreciative of everything we do.

Kristie Robison

Franchisee, Alabama

I would say owning a The UPS Store location has changed my life to where I have more time and flexibility. In owning your own business you get your store up and running and you get employees that you can trust that are going to help keep your store running. This allows me to attend my two boys' ball games and also travel and do things with them so it has really changed my life for the better.