It Looks Like Your Browser
Is Out Of Date.

Microsoft will be phasing out Internet Explorer soon. Please use Chrome, Edge or another browser to fully experience The UPS Store Franchise website.

Download Browser Update ›

Does The UPS Store Offer Training Resources to Help a New Franchisee?

Does The UPS Store Offer Training Resources to Help a New Franchisee?

Making the decision to buy a franchise involves numerous considerations, including financial, legal, personal and the entrepreneur’s business goals. The decision may also be influenced by the type of training resources that are available to help a franchisee get started, which vary by franchise system.

In addition to what’s involved with any franchise business opportunity, let’s take a step back and explore some of the skills needed to become a business owner.

What Skills Do I Need to Own a Business?

Becoming a business owner requires time and dedication, in addition to a unique set of skills. While some entrepreneurs may already possess these naturally, most can be learned and shaped through experience and the right training resources.

Customer Service

Taking care of your customers should be your top priority as a business owner. Providing an excellent customer experience creates loyalty and trust, building a solid foundation on which to build the future of your business.


Great communication skills help you in all aspects of life, but they’re particularly useful in a business setting, especially for the business owner. The owner needs to be able to communicate clearly and efficiently with customers, team members, other businesses and vendors to build strong relationships and avoid any confusion or errors throughout the course of operations.


Entrepreneurs must also possess strong management skills. As a business owner, you will guide your team through day-to-day operations, ensuring compliance with brand standards and operational guidelines. You’ll be responsible for delegating tasks to your team, resource planning, handing customer or employee issues and keeping the business running smoothly by focusing on goals and structure.


Beyond basic management skills, business owners can set themselves apart through leadership skills. Referring to an individual’s ability to motivate and influence their team to do their best, as well as enable others to contribute to business performance, leadership skills reflect a degree of inspiration and influence, as opposed to management skills which are more controlled and authoritative. Leadership brings the team together to comprehend and believe in a shared company vision.


When you become a business owner, you want it to be a financially successful endeavor. After all, if your business isn’t financially sound, it won’t be able to sustain itself for a long period of time. Having a solid foundation of financial practices, the ability to budget effectively, reporting on your financial performance and identifying factors that affect your profitability are key aspects of business ownership.


Marketing your business is a crucial part of growth. No matter what type of business you open, you’ll need to build your customer base through marketing. Getting the word out about current offerings, educating the public about how your business can help your community, hiring new team members and promoting special offers can all be improved through marketing efforts. If your product or service isn’t well known, you also have the challenge of educating your prospective customers and becoming part of their consideration set.


Networking is a useful skill for business owners both before opening the business as well as throughout the course of operations. Initially, networking can help a prospective owner find the right investors and build relationships with individuals and organizations that can help your business succeed. After the business is up and running, networking can create a better reputation for your brand, fund ongoing improvements, increase visibility, build a strong support network through lasting customer relationships and connections with other franchisees and small business owners.


Staying on top of the latest technology can be difficult, but it can also help your business greatly. Access to and knowledge of helpful technology to aid in payroll, social media, data management, marketing and other operational tasks will certainly make your life easier as a business owner.

What Training Resources are Available to New Franchisees of The UPS Store?

Become a business owner requires a well-rounded set of skills, but certain franchise brands have helpful training resources available to assist new franchisees on their journey to ownership. While it’s great to already possess the qualities mentioned above, support and training can make a world of difference in the growth of your business.

The comprehensive training program offered to franchisees of The UPS Store is designed to equip new retail owners with the necessary skills, knowledge and information to help get them started. Training resources empower franchisees to hire and train their own staff confidently and effectively, setting the foundation for the store opening and beginning of operations.

Over 200 hours of web-based training, in-store training and University course study are included in our thorough four-phase training program.

  • Phase 1: Web-Based Training (40-45 hours) – Consists of over 45 trainings to provide a strong foundation of store operations and business acumen
  • Phase 2: In-Store Experience 1 (45 hours) – A five-day training in a The UPS Store Certified Training Center (locations vary) that is focused on store operations, technical systems and business acumen
  • Phase 3: University Business Course and Print Services Training (90 hours) – A ten-day workshop held at The UPS Store University in San Diego, CA that includes marketing, operations, sales and financial management skills, as well as equipment, software, techniques and in-center production
  • Phase 4: In-Store Experience 2 (40-45 hours) – A five-day training in a The UPS Store Certified Training Center (locations vary) that is focused on reviewing store operations, technical systems and print services

Print Services

As a retail owner of a The UPS Store location, you’ll be supporting small business owners in your community. Our locations offer many small business services like printing business cards, letterhead, posters, flyers, direct mail postcards and much more. You’ll learn all about the print services, direct mail services, mailbox services, packing and everything else you’ll need to run your own The UPS Store.

Business Acumen

The UPS Store is committed to ensuring that new franchisees are prepared and have the resources they need to grow their own locations. Franchisee training also focuses on developing the business management, technical, conceptual and diagnostic skills that are the basis for regular operations. In addition to this university-style training, franchisees have access to a vast network of other retail owners to ask questions, collaborate, solve challenges and share success stories.

Additional Support from The UPS Store

With over 40 years of experience in helping franchisees acquire and implement the tools they need to serve their customers and communities, The UPS Store franchise team is available to help with the challenges that arise. Our corporate office is also committed to increasing brand awareness across the country through advertising and marketing efforts. Millions of dollars in national advertisements and marketing campaigns including television, digital, print and radio help strengthen our brand, and regional and local advertising campaigns help communities get to know their local franchises. Retail owners also have access to internal marketing support including templates, materials and other tools to help promote their store.

If you’re looking to make a difference in your community and your life, explore franchising opportunities with The UPS Store by contacting our franchise development team. Discuss the possibility of owning your own retail location and becoming a valuable part of The UPS Store network.

2023 Entrepreneur's Franchise 500 Top Rated for Veterans badge

We Proudly Support Our Veterans

Participating partners with the VetFran program, The UPS Store offers qualifying veterans $15,000 off their franchise fee to start their new business. To learn more, contact The UPS Store Franchise Development Team.

Entrepreneur's Franchise 500 Ranked #4 in 2023 badge

Ranked for over 30 Consecutive Years

The UPS Store has been ranked #1 in the postal and business services category for over 30 years and remains in the top 5 overall for the seventh consecutive year according to the Franchise 500 list.

Kristin Howard

Franchisee, Michigan

The reason my husband and I decided to go into franchising and specifically with The UPS Store, is the different opportunities we're given with the business. The UPS Store has name recognition as well as opportunities to expand.

Debbie Adams

Franchisee, Kentucky

What I enjoy most about being a The UPS Store owner is working with my customers. We are the solution specialists for our customers.

Jim George

Franchisee, Illinios

My favorite part about The UPS Store network is the camaraderie with other franchisees. Everybody loves to help everybody else. You’re really part of a family.

Greg Murray

Franchisee, Florida

The interesting thing about The UPS Store is that when a customer walks through the door there's an extremely high probability that they're coming there to do something that is important to them. So at the end of the day, what we do for customers is very important and they are trusting that we are going to do it well.

See the Full Testimonial

Mariana Huberman

Franchisee, Washington, D.C.

One of the things that I love about The UPS Store franchise system is that you're not ever in this by yourself. The franchisees of The UPS Store network are great.

Heidi Morris

Franchisee, Colorado

The thing I enjoy most about being a The UPS Store franchisee is I get to get up, go to work and know that I'm helping other business owners succeed in what they're doing.

Bob Brown

Franchisee, Tennessee

Owning a The UPS Store franchise has changed my life because it's finally given me the opportunity to engage my customers and my staff and be able to take real pride in what I do. As a franchisee, we get faced with solving peoples' problems every day and we do everything we possibly can to try to help.

Marie Jensen

Franchisee, Oregon

My favorite thing about The UPS Store is the variety. I love the variety of customers, I love the variety of services; getting to know the customers, meeting their needs, finding out how we can help them accomplish what they need to accomplish and seeing how happy they are. That makes me ecstatic.

Learn More About Marie

Tad Mollnhauer

Franchisee, Florida

With the products and services that The UPS Store provides we can make a difference in people's lives and that is the best reason for being a The UPS Store owner.

Joy Batchelor

Franchisee, Idaho

What makes being a The UPS Store franchisee worthwhile at the end of the day is the customers. The customers treat us like we're family.

Paul Erchinger

Franchisee, Texas

One nice benefit of owning a The UPS Store franchise for me has been that it gives me the opportunity to be more involved in the community. As I make relationships with others it seems like no matter what the environment is, in one way or another business comes out of that and that's not my objective—it's been a secondary benefit to being involved in the community.

Chris Reminder

Franchisee, Ohio

There are several things that I really enjoy about being a The UPS Store franchisee. First and foremost it allows me to get to know the people in the local community and that is a lot of fun. We get to see people on a regular basis. We get to know their life stories. That's a lot of fun.

Bruce Jones

Franchisee, Kentucky

Since we have joined The UPS Store, our life has changed by just having more time to spend together as a family. We've been very fortunate with the stores that we have and we have a great staff that looks out for our best interest and we look out for theirs.

Lonnie Williams

Franchisee, Oklahoma

What makes The UPS Store so successful is it gives each individual an opportunity to grow with the network and just meet the challenges that are brought to them on a daily basis. Every day gives us a new opportunity to help another person, to help another small business, to answer a question and to solve a problem.

Jeff Graham

Franchisee, Alabama

I love my customers. I love my employees. I love every person, every face that comes into my store. I enjoy every day going into work and I can't see doing anything else for the rest of my life.

Stacie Stigar

Franchisee, Alaska

I think that this franchise is so successful because of all of the resources that are available to us as center owners—we have marketing materials, we have so many different opportunities for help from the home office, and it just really makes for a great franchise.

Don Pollard

Franchisee, New Jersey

I think the thing that makes this franchise successful is a number of things. First of all we have an outstanding system, we have a great product, a great brand, and we're able to attract dynamic people to run these centers and run the business. So I think when you put all that together it really provides for a winning combination.

Mary Ellen Nichols

Franchisee, Tennessee

The thing I love about the franchise is that you have the UPS name backing you but yet you also have the autonomy to make your own decisions to promote.

Laura Griffin

Franchisee, Florida

In the eight short months I've owned my The UPS Store it has really changed my life. I've gone from being an employee of someone else to being an employer of my associates. It's a big responsibility but it's exciting every day.

Sandy Scandrett

Franchisee, Wisconsin

Being a The UPS Store franchisee has improved every aspect of my life. It's very rewarding financially, professionally, and emotionally. I have a large number of regular customers who are really, really appreciative of everything we do.

Kristie Robison

Franchisee, Alabama

I would say owning a The UPS Store location has changed my life to where I have more time and flexibility. In owning your own business you get your store up and running and you get employees that you can trust that are going to help keep your store running. This allows me to attend my two boys' ball games and also travel and do things with them so it has really changed my life for the better.