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Diversity & Inclusion

The UPS Store® network is proud to support and encourage diverse franchise ownership. We’re seeking franchise owners of all backgrounds who share in our values and commitment to growth.

A franchisee standing in a The UPS Store smiling in front of boxesA franchisee standing in a The UPS Store smiling in front of boxes

Table of Contents

Owner Profile


The UPS Store® Owner Profile

Is The UPS Store® network right for you? We're seeking diverse franchise owners of all backgrounds who share in our values.


A woman smiling wearing a The UPS Store uniform

Current Programs


Reduce start-up costs for small business opportunities

A diverse makeup of retail owners within The UPS Store® network provides valuable resources for local businesses and consumers, while also inspiring others in their community to become small-business owners.

Learn more about each program below:

Diversity Ownership Program

Initial Franchise Fee for “Diversity Ownership Program

Under this Diversity Ownership Program, formerly referred to as the Minority Incentive Program, we will provide an approximately 50% discount off the otherwise applicable Initial Franchise Fee. First-time purchasers of a The UPS Store® Center franchise who are members of an “Underserved Group” are eligible to pay a $14,950 Initial Franchise Fee for their first Center (reduced from $29,950). The Initial Application Fee for a Center under the Diversity Ownership Program is $7,500. As stated in the LOI (Exhibit 4(a) to this disclosure document), one-half of the Initial Application Fee is refundable (i.e., $3,750 of $7,500). To qualify for this discount, an underserved candidate must own at least a 51% interest in the franchise and meet our other guidelines for the incentive program (including financial qualifications and booking-process deadlines). For purposes of this incentive program, a person qualifies as a person from an “Underserved Group” if such person is Asian, Black, Hispanic, Native American or from the LGBTQ+ community (the LGBTQ+ community means people who identify as lesbian, gay, bisexual, transgender, queer/questioning and others who identify as same/similar gender attracted and/or transgender). Qualified applicants must submit a complete application packet with the $7,500 Initial Application Fee and include a Letter of Intent, a personal financial statement, and other verification documents we require as part of the franchise qualification process. The Diversity Ownership Program discount is not available if you are receiving this franchise disclosure document in connection with either a purchase of an existing franchised business, renewal of your Center’s franchise rights, or purchase of a Non-Traditional site with an already reduced Initial Franchise Fee (i.e., an initial franchise fee less than $29,950). In addition, the Diversity Ownership Program discount is not available if you qualify for the VetFran Program or the First Responder Program, as the discounts under our incentive programs cannot be combined. We have the right to modify or discontinue this incentive program at any time and for any reason.

Franchise Opportunities for Veterans

Initial Franchise Fee for “VetFran” Veterans Program

We are a member of the International Franchise Association and participate in the IFA’s VetFran Program, which provides an approximate 50% discount on initial franchise fees to veterans of U.S. Armed Forces (or spouses of active duty service members) who otherwise meet the Program’s requirements. First-time purchasers of franchises who are veterans of the U.S. Armed Forces are eligible to pay a reduced Initial Franchise Fee as follows. The Initial Franchise Fee (non-Rural Program) for your first Center will be reduced from $29,950 to $14,950 ($15,000 reduction). The Initial Application Fee for a Center under the VetFran Program is $7,500. As stated in the LOI (Exhibit 4(a) to this disclosure document), one-half of the Initial Application Fee is refundable (i.e., $3,750 of $7,500). To qualify for this discount, the Veteran(s) must own at least a 50% interest in the franchise. “Veteran” means a recipient of an honorable discharge as evidenced by the U.S. Department of Defense. It is the Veteran’s responsibility to give us the required documents to obtain the VetFran incentive. There is no VetFran discount if you are receiving this franchise disclosure document in connection with either a purchase of an existing franchised business or renewal of your Center’s franchise rights. In addition, the VetFran discount is not available if you qualify for the Diversity Ownership Program or the First Responder Program, as the discounts under our incentive programs cannot be combined.

First Responders Program

Initial Franchise Fee for “First Responder Program”

Under this First Responder Program, we will provide an approximately 50% discount off the otherwise applicable Initial Franchise Fee. First-time purchasers of a The UPS Store® Center franchise who have served as a “First Responder” are eligible to pay a $14,950 Initial Franchise Fee for their first Center (reduced from $29,950). The Initial Application Fee for a Center under the First Responder Program is $7,500. As stated in the LOI (Exhibit 4(a) to this disclosure document), one-half of the Initial Application Fee is refundable (i.e., $3,750 of $7,500). To qualify for this discount, a first responder candidate must own at least a 51% interest in the franchise and meet our other guidelines for the incentive program (including financial qualifications and booking-process deadlines). For purposes of this incentive program, a “First Responder” is a person with specialized training who is among the first to arrive and provide assistance at the scene of an emergency, such as an accident, natural disaster, or other catastrophic event, including paramedics, emergency medical technicians, police officers, sheriffs, and firefighters. Qualified applicants must submit a complete application packet with the $7,500 Initial Application Fee and include a Letter of Intent, a personal financial statement, and other verification documents we require as part of the franchise qualification process. The First Responder Program discount is not available if you are receiving this franchise disclosure document in connection with either a purchase of an existing franchised business, renewal of your Center’s franchise rights, or purchase of a Non-Traditional site with an already reduced Initial Franchise Fee (i.e., an initial franchise fee less than $29,950). In addition, the First Responder Program discount is not available if you qualify for the Diversity Ownership Program or the VetFran Program, as the discounts under our incentive programs cannot be combined. We have the right to modify or discontinue this incentive program at any time and for any reason.


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*Program valid for qualified first-time diverse buyers of a new The UPS Store® traditional location. See Item 5 of our Franchise Disclosure Document for additional conditions and details.