Franchise Training

Franchisee Training Our franchise development team is dedicated to you, and that starts with giving you the tools and training to get you there.

New franchisees acquiring a UPS Store complete a comprehensive four-phase training program in the order below.

Phase 1: Web-Based Training
Over 45 web-based trainings provide new owners a strong foundation of store operations and business acumen on which to begin the In-Store Experience I training.

  • Time Commitment: 40-45 hours
  • Location: Online

Phase 2: In-store Experience I
This five-day training is focused on store operations, technical systems and an introduction to business acumen. The training is conducted in a UPS Store Certified Training Center. 

  • Time Commitment: 45 hours
  • Location: Local Training Center*

Phase 3: University Business Course and Print Services Training
A nine-day interactive workshop that focuses on business acumen including human resources, marketing, operations, sales and financial management. Intensive hands-on print services training that focuses on the equipment, software, techniques and in-center production to manage and grow print services.

  • Commitment: 90 hours
  • Location: San Diego, CA

Phase 4: In-Store Experience II
A five-day training, reviewing store operations, technical systems and print services. The training is conducted in a Certified Training Center (The UPS Store.")

  • Time commitment: 40-45 hours
  • Location: Local Training Center*

Local Training Center*, locations vary and may require travel

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