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The UPS Store Franchise, an Excellent Business to Start for Families

The UPS Store Franchise, an Excellent Business to Start for Families

Learn why opening a The UPS Store franchise can improve your life.

If finding a new career that allows you to spend more time with your family is on your list of New Years' Resolutions, consider franchising as a great way to accomplish your goal.

Franchising provides perks of business ownership such as independence, freedom, flexibility and limitless potential while removing some of the burdens of business ownership by supplying a proven business model, training and support. It also provides a unique opportunity for driven entrepreneurs looking for a new career that can be tailored to fit personal goals and desires.

Whether you’re looking to improve your work-life balance or evaluating small franchises to invest in with your family, here’s why opening a The UPS Store could be the best business to start to meet these objectives.

Why The UPS Store

The UPS Store has been in business for more than 35 years and has an established system to help you hit the ground running. Additionally, the strength and reputation of a world-class brand lends immediate credibility to your business.

Our comprehensive training program, ongoing support and brand resources allow you to be in business for yourself but not by yourself. Opening a The UPS Store location can help you achieve success and ultimately change your life for the better.

“Owning The UPS Store has changed my life to where I have time and flexibility,” says Kristie Robison, franchise owner in Saraland, AL. “In owning your own business, you get your store up and running, you get employees that you can trust that are going to help keep your store running. And with having two boys, I can make ballgames and travel and do things with them. It’s really changed things for the better.”

A Family Affair

In addition to providing flexibility to allow for a better work-life balance, being a The UPS Store franchise owner can also be good for your family by providing an opportunity to work together as business partners and share the thrill of achievement.

Marie McKinney on opening a The UPS Store with her husband Jerry: “We joined the UPS network after doing research around a lot of different brands, and UPS really had what we were looking for with our priorities of having a better quality of life and work-life balance. It’s something that we could do together as a family. We knew we wanted a brand that was strong and reputable and that we could be proud of and be a part of.”

“And, of course, we wanted a good return on our investment and UPS really fit all of the objectives that we were looking for in going into business for ourselves.”

Running a business with your family can also be an excellent learning experience for children and teenagers. In addition to teaching responsibility, being exposed to business at an early age translates to years of valuable work experience. It provides meaningful hands-on education to learn about many facets of business including money, labor and community engagement.

Furthermore, a family-owned business creates a legacy. Who better to turn over your business to than someone who has grown up in it and is proud to carry on the family tradition?

Advantages of Running a Business with Family

Running a business with family can be an enjoyable experience that comes with many advantages.

  1. You have a leg up on internal relationships and collaboration. Thanks to all the time you’ve spent together, you have experience interacting and know what makes each other tick.
  2. Blood is thicker than water. Business relationships are more meaningful when your co-workers are more than just business partners or employees.
  3. It’s about more than business; it’s about working together to achieve a common goal for the success of the family.
  4. The workplace is a more relaxed environment since you’re comfortable with those around you.
  5. Although financial stability is important, there’s often less pressure and a more flexible timeframe to earn your return on investment.
  6. Working with family saves time in recruiting, interviewing, verifying qualifications and conducting background checks.

Take the sister success story of Debbie Adams and Denise Lewis for example. Beginning with a traditional franchise location in Louisville, KY, the sisters quickly developed a reputation for quality offerings and outstanding service that soon led to them expanding their franchise. Known for their problem-solving abilities, Debbie and Denise are experts at listening to their customers’ needs and finding creative ways to exceed the expectations of everyone that steps foot in their stores.

Tips for Running a Family Business

It’s not always smooth sailing. Small business expert Rhonda Abrams offers the following keys to set your business up for success and keep your family relationships strong.

  1. Define primary roles and responsibilities with clearly defined job descriptions and titles.
  2. All employees must earn their paycheck, including teenagers. Everyone who works in the family business should work, not just reap the benefits.
  3. Put all agreements in writing to reduce misunderstandings and conflict. The best way to make sure everyone is on the same page is to clearly spell it out in writing.
  4. Define a clear and fair decision-making process to avoid in-fighting and bad blood. And, if you empower others to make decisions, let them make them.
  5. Conduct objective and constructive performance reviews based solely on work history – leave anything that happened at home out of it.
  6. Keep the workplace a professional environment. Be respectful of one another regardless of age and don’t let family dynamics interfere with business.
  7. Have a plan for dealing with the worst-case scenario so you’re not caught off guard should the unfortunate happen. Think of it as a pre-nuptial agreement – you’re planning for the best but protecting yourself against the worst.
  8. Define a succession plan to identify who will continue to run the business and work to ensure they have the experience necessary to take the helm when the time comes.

If you’re ready to make a career change that can improve your quality of life and potentially provide an opportunity to open a family-run business, reach out to our franchise development team to learn more.

2023 Entrepreneur's Franchise 500 Top Rated for Veterans badge

We Proudly Support Our Veterans

Participating partners with the VetFran program, The UPS Store offers qualifying veterans $15,000 off their franchise fee to start their new business. To learn more, contact The UPS Store Franchise Development Team.

Entrepreneur's Franchise 500 Ranked #4 in 2023 badge

Ranked for over 30 Consecutive Years

The UPS Store has been ranked #1 in the postal and business services category for over 30 years and remains in the top 5 overall for the seventh consecutive year according to the Franchise 500 list.

Kristin Howard

Franchisee, Michigan

The reason my husband and I decided to go into franchising and specifically with The UPS Store, is the different opportunities we're given with the business. The UPS Store has name recognition as well as opportunities to expand.

Debbie Adams

Franchisee, Kentucky

What I enjoy most about being a The UPS Store owner is working with my customers. We are the solution specialists for our customers.

Jim George

Franchisee, Illinios

My favorite part about The UPS Store network is the camaraderie with other franchisees. Everybody loves to help everybody else. You’re really part of a family.

Greg Murray

Franchisee, Florida

The interesting thing about The UPS Store is that when a customer walks through the door there's an extremely high probability that they're coming there to do something that is important to them. So at the end of the day, what we do for customers is very important and they are trusting that we are going to do it well.

See the Full Testimonial

Mariana Huberman

Franchisee, Washington, D.C.

One of the things that I love about The UPS Store franchise system is that you're not ever in this by yourself. The franchisees of The UPS Store network are great.

Heidi Morris

Franchisee, Colorado

The thing I enjoy most about being a The UPS Store franchisee is I get to get up, go to work and know that I'm helping other business owners succeed in what they're doing.

Bob Brown

Franchisee, Tennessee

Owning a The UPS Store franchise has changed my life because it's finally given me the opportunity to engage my customers and my staff and be able to take real pride in what I do. As a franchisee, we get faced with solving peoples' problems every day and we do everything we possibly can to try to help.

Marie Jensen

Franchisee, Oregon

My favorite thing about The UPS Store is the variety. I love the variety of customers, I love the variety of services; getting to know the customers, meeting their needs, finding out how we can help them accomplish what they need to accomplish and seeing how happy they are. That makes me ecstatic.

Learn More About Marie

Tad Mollnhauer

Franchisee, Florida

With the products and services that The UPS Store provides we can make a difference in people's lives and that is the best reason for being a The UPS Store owner.

Joy Batchelor

Franchisee, Idaho

What makes being a The UPS Store franchisee worthwhile at the end of the day is the customers. The customers treat us like we're family.

Paul Erchinger

Franchisee, Texas

One nice benefit of owning a The UPS Store franchise for me has been that it gives me the opportunity to be more involved in the community. As I make relationships with others it seems like no matter what the environment is, in one way or another business comes out of that and that's not my objective—it's been a secondary benefit to being involved in the community.

Chris Reminder

Franchisee, Ohio

There are several things that I really enjoy about being a The UPS Store franchisee. First and foremost it allows me to get to know the people in the local community and that is a lot of fun. We get to see people on a regular basis. We get to know their life stories. That's a lot of fun.

Bruce Jones

Franchisee, Kentucky

Since we have joined The UPS Store, our life has changed by just having more time to spend together as a family. We've been very fortunate with the stores that we have and we have a great staff that looks out for our best interest and we look out for theirs.

Lonnie Williams

Franchisee, Oklahoma

What makes The UPS Store so successful is it gives each individual an opportunity to grow with the network and just meet the challenges that are brought to them on a daily basis. Every day gives us a new opportunity to help another person, to help another small business, to answer a question and to solve a problem.

Jeff Graham

Franchisee, Alabama

I love my customers. I love my employees. I love every person, every face that comes into my store. I enjoy every day going into work and I can't see doing anything else for the rest of my life.

Stacie Stigar

Franchisee, Alaska

I think that this franchise is so successful because of all of the resources that are available to us as center owners—we have marketing materials, we have so many different opportunities for help from the home office, and it just really makes for a great franchise.

Don Pollard

Franchisee, New Jersey

I think the thing that makes this franchise successful is a number of things. First of all we have an outstanding system, we have a great product, a great brand, and we're able to attract dynamic people to run these centers and run the business. So I think when you put all that together it really provides for a winning combination.

Mary Ellen Nichols

Franchisee, Tennessee

The thing I love about the franchise is that you have the UPS name backing you but yet you also have the autonomy to make your own decisions to promote.

Laura Griffin

Franchisee, Florida

In the eight short months I've owned my The UPS Store it has really changed my life. I've gone from being an employee of someone else to being an employer of my associates. It's a big responsibility but it's exciting every day.

Sandy Scandrett

Franchisee, Wisconsin

Being a The UPS Store franchisee has improved every aspect of my life. It's very rewarding financially, professionally, and emotionally. I have a large number of regular customers who are really, really appreciative of everything we do.

Kristie Robison

Franchisee, Alabama

I would say owning a The UPS Store location has changed my life to where I have more time and flexibility. In owning your own business you get your store up and running and you get employees that you can trust that are going to help keep your store running. This allows me to attend my two boys' ball games and also travel and do things with them so it has really changed my life for the better.