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Want to Buy a Franchise? Ask These Questions First

Want to Buy a Franchise? Ask These Questions First

Learn what questions to ask before buying a franchise.

Before you buy a franchise, it’s critical to thoroughly research potential opportunities and carefully review the Franchise Disclosure Document (FDD). As part of the franchise approval process, you will have an interview with the franchisor. It’s also important to speak to some past and current franchisees to gain more insight into what it’s really like to be an owner within the franchise system. If you’re not sure where to begin, the following sample questions can help get the ball rolling. 

Questions for Franchisors

1. How mature is the brand?

Some franchise systems are backed by a nationally renowned brand name and decades of franchise experience. A mature brand with a proven track record of success can be especially beneficial if you’re a first-time business owner looking for additional guidance to help your business thrive.

2.  Will training be provided?

A good franchise will be committed to helping you succeed by providing the tools and training necessary to get you started off on the right foot. The best franchise opportunities will provide a comprehensive training program that covers more than just basic operational procedures.

3.  What ongoing training, support and development opportunities do you offer?

Aside from the initial training, find out what kind of ongoing assistance is available. Is there a support team you can reach out to with questions? Do the brand’s franchisees work collaboratively to learn from one another and help each other succeed, or do they view fellow franchisees within the network as competition?

4.  What type of marketing, advertising and promotion do you provide?

While you can generally expect to receive marketing assistance and grand opening guidance when first opening a franchise business, the type of marketing and advertising support provided beyond that can vary greatly among franchisors. Experienced brands may provide their franchisees with multiple levels of advertising and marketing communication support, but assistance from new brands could be limited.

5. What is the total short and long-term financial commitment?

Although the FDD outlines all initial and ongoing fees along with an estimated initial investment range, it’s important to discuss these items in depth with the franchisor before committing to buy a franchise. Keep in mind that you will also need enough operating capital to support the business until it breaks even. The franchisor should be able to give you an idea of how long it typically takes franchisees in the network to become profitable.

6. Do you offer funding, incentives or deals?

The costs associated with opening a franchise business can be a significant factor in finding the right opportunity. Some franchisors offer financing options for their franchisees. Many also offer special incentives for veterans, women and minorities such as discounts on the franchise fee or reduced royalties. Some also offer lower fees for certain business models or opening a location in specific geographic areas.

Questions for Franchisees

1. How long have you been a member?

Aim to speak with a good mix of newer and more seasoned franchisees to help get a better picture of what ownership is like. Also ask franchisees about their relationship with the franchisor and whether it has changed over time.

2. Why did you buy a franchise in this network?

The key here is to learn how the factors that motivated others align with your background and objective for opening a franchise business in that network.

3. How do you spend most of your time?

Current franchisees can provide valuable insight into the day-to-day operations and the amount of work, time and energy required to help you get a better understanding of what business ownership is like.

4. What's the most difficult aspect of operating this franchise?

Learning more about the greatest challenges from those on the frontlines can help determine how well the franchise would suit you.

5. Was the initial training you received adequate regarding all aspects of running this business?

If you receive a negative response, find out why they feel training was inadequate. What was missing? Also inquire how readily available the franchisor is to field questions on the fly and provide additional support when needed.

6. Knowing what you know now, if you had it to do over again, would you still buy a franchise in this network? Is there anything you would do differently?

A franchisee’s response to this question could be the most revealing insight you receive about what it’s like to be a member of that franchise system. Hopefully the answer you receive is a positive one and helps you decide whether to further pursue franchise ownership with that brand.


If you want to buy a franchise, asking questions like these are critical for making a truly informed decision. While the FDD provides a wealth of information, it can’t answer all the questions you might have about what it’s like to own and operate a franchise. Speaking to a wide cross-section of franchisees in addition to the franchisor can be one of the best ways to determine if a franchise is the right fit for you.

2023 Entrepreneur's Franchise 500 Top Rated for Veterans badge

We Proudly Support Our Veterans

Participating partners with the VetFran program, The UPS Store offers qualifying veterans $15,000 off their franchise fee to start their new business. To learn more, contact The UPS Store Franchise Development Team.

Entrepreneur's Franchise 500 Ranked #4 in 2023 badge

Ranked for over 30 Consecutive Years

The UPS Store has been ranked #1 in the postal and business services category for over 30 years and remains in the top 5 overall for the seventh consecutive year according to the Franchise 500 list.

Kristin Howard

Franchisee, Michigan

The reason my husband and I decided to go into franchising and specifically with The UPS Store, is the different opportunities we're given with the business. The UPS Store has name recognition as well as opportunities to expand.

Debbie Adams

Franchisee, Kentucky

What I enjoy most about being a The UPS Store owner is working with my customers. We are the solution specialists for our customers.

Jim George

Franchisee, Illinios

My favorite part about The UPS Store network is the camaraderie with other franchisees. Everybody loves to help everybody else. You’re really part of a family.

Greg Murray

Franchisee, Florida

The interesting thing about The UPS Store is that when a customer walks through the door there's an extremely high probability that they're coming there to do something that is important to them. So at the end of the day, what we do for customers is very important and they are trusting that we are going to do it well.

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Mariana Huberman

Franchisee, Washington, D.C.

One of the things that I love about The UPS Store franchise system is that you're not ever in this by yourself. The franchisees of The UPS Store network are great.

Heidi Morris

Franchisee, Colorado

The thing I enjoy most about being a The UPS Store franchisee is I get to get up, go to work and know that I'm helping other business owners succeed in what they're doing.

Bob Brown

Franchisee, Tennessee

Owning a The UPS Store franchise has changed my life because it's finally given me the opportunity to engage my customers and my staff and be able to take real pride in what I do. As a franchisee, we get faced with solving peoples' problems every day and we do everything we possibly can to try to help.

Marie Jensen

Franchisee, Oregon

My favorite thing about The UPS Store is the variety. I love the variety of customers, I love the variety of services; getting to know the customers, meeting their needs, finding out how we can help them accomplish what they need to accomplish and seeing how happy they are. That makes me ecstatic.

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Tad Mollnhauer

Franchisee, Florida

With the products and services that The UPS Store provides we can make a difference in people's lives and that is the best reason for being a The UPS Store owner.

Joy Batchelor

Franchisee, Idaho

What makes being a The UPS Store franchisee worthwhile at the end of the day is the customers. The customers treat us like we're family.

Paul Erchinger

Franchisee, Texas

One nice benefit of owning a The UPS Store franchise for me has been that it gives me the opportunity to be more involved in the community. As I make relationships with others it seems like no matter what the environment is, in one way or another business comes out of that and that's not my objective—it's been a secondary benefit to being involved in the community.

Chris Reminder

Franchisee, Ohio

There are several things that I really enjoy about being a The UPS Store franchisee. First and foremost it allows me to get to know the people in the local community and that is a lot of fun. We get to see people on a regular basis. We get to know their life stories. That's a lot of fun.

Bruce Jones

Franchisee, Kentucky

Since we have joined The UPS Store, our life has changed by just having more time to spend together as a family. We've been very fortunate with the stores that we have and we have a great staff that looks out for our best interest and we look out for theirs.

Lonnie Williams

Franchisee, Oklahoma

What makes The UPS Store so successful is it gives each individual an opportunity to grow with the network and just meet the challenges that are brought to them on a daily basis. Every day gives us a new opportunity to help another person, to help another small business, to answer a question and to solve a problem.

Jeff Graham

Franchisee, Alabama

I love my customers. I love my employees. I love every person, every face that comes into my store. I enjoy every day going into work and I can't see doing anything else for the rest of my life.

Stacie Stigar

Franchisee, Alaska

I think that this franchise is so successful because of all of the resources that are available to us as center owners—we have marketing materials, we have so many different opportunities for help from the home office, and it just really makes for a great franchise.

Don Pollard

Franchisee, New Jersey

I think the thing that makes this franchise successful is a number of things. First of all we have an outstanding system, we have a great product, a great brand, and we're able to attract dynamic people to run these centers and run the business. So I think when you put all that together it really provides for a winning combination.

Mary Ellen Nichols

Franchisee, Tennessee

The thing I love about the franchise is that you have the UPS name backing you but yet you also have the autonomy to make your own decisions to promote.

Laura Griffin

Franchisee, Florida

In the eight short months I've owned my The UPS Store it has really changed my life. I've gone from being an employee of someone else to being an employer of my associates. It's a big responsibility but it's exciting every day.

Sandy Scandrett

Franchisee, Wisconsin

Being a The UPS Store franchisee has improved every aspect of my life. It's very rewarding financially, professionally, and emotionally. I have a large number of regular customers who are really, really appreciative of everything we do.

Kristie Robison

Franchisee, Alabama

I would say owning a The UPS Store location has changed my life to where I have more time and flexibility. In owning your own business you get your store up and running and you get employees that you can trust that are going to help keep your store running. This allows me to attend my two boys' ball games and also travel and do things with them so it has really changed my life for the better.