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Feb
2
2021
INDUSTRY NEWS

The UPS Store Ranks #3 on Entrepreneur Magazine’s 2021 Franchise 500 List

The UPS Store Ranks #3 on Entrepreneur Magazine’s 2021 Franchise 500 List

The UPS Store has been ranked in the top five brands for five straight years and this year jumps two spots to rank third overall.

With thousands of franchise opportunities available to business owners it can be difficult to know which ones are truly a worthwhile investment. To help alleviate some of the guesswork, each year the Entrepreneur magazine editors evaluate the options and compile a list of their recommended top 500 brands. The 2021 results are in and The UPS Store has once again been named one of the world’s top franchise brands. Climbing two spots this year, The UPS Store was ranked #3 among all franchise brands and remains #1 in the postal and business services category. This marks the 31st consecutive year the brand has achieved inclusion on this prestigious list and its fifth straight year in the top five overall.

How Entrepreneur Determines the Franchise 500 Ranking

Entrepreneur has been studying the franchise industry for over four decades, perfecting their formula for determining the best franchise business opportunities available. To be included on the list, a franchise brand must meet these requirements.

  • Have a minimum of 10 units open and operating
  • Have at least one franchise located in North America
  • Be actively seeking new franchisees in the U.S. or Canada

Once eligibility is confirmed, each franchisor is scored on more than 150 data points. Those with the highest cumulative scores are then ranked to create the Franchise 500. The five key factors that impact a brand’s score include:

  • Costs and fees – franchise fee, total investment, royalty fees
  • Size and growth – open and operating units, growth rate, closures
  • Support – training times, marketing support, operational support, franchisor infrastructure, financing availability, litigation
  • Brand strength – social media presence, system size, years in business, years franchising
  • Financial strength and stability – audited financial statements

A Quick Look at The UPS Store

What started out as a convenient alternative to the post office has grown into the world’s largest network of retail shipping, postal and business service centers with nearly 5,000 locations across the country.

The UPS Store provides value-added business services like shipping, packing, printing, shredding, mailboxes, notary services and more to small business owners, corporate "road warriors" and consumers with exceptional customer service.

Here’s a look at what makes The UPS Store one of the best values among franchise brands.

  • Lower financial requirements including initial investment and liquid cash requirement than many franchise brands.
  • Competitive pricing model with a variety of location types to choose from ranging from traditional to rural and store-in-store centers.
  • Flexible financing options designed specifically for The UPS Store to help ensure every franchisee gets started off on the right foot. Special discounts are also available for veterans.
  • Comprehensive four-phase training program combining classroom, online instruction and in-store experiences.
  • Ongoing support and guidance including site selection, lease negotiation, grand opening, purchasing co-ops, proprietary software and franchisee intranet platform with IT support, field operations and numerous opportunities to network with fellow franchisees.
  • Marketing support including national media, regional campaigns, co-op advertising and ad templates as well as website development, social media, SEO, email marketing and loyalty program assistance.

Why The UPS Store is a Top Franchise Brand

The franchising business model has a long history and is still going strong. Successful brands like The UPS Store enjoy a tremendous amount of brand strength and continue to evolve to meet ever-changing customer needs. In fact, The UPS Store celebrated its 40th anniversary last year and introduced a dynamic and innovative store redesign to revitalize both the brand and the customer experience.

In addition to a nationally renowned brand name, The UPS Store offers franchisees a proven business model with a track record for success. We believe in investing in our franchisees and are dedicated to providing support and guidance every step of the way. Although each location is locally owned and operated, you’re never in business alone. And local ownership means customers can enjoy the high quality, extensive services and capabilities of a national brand while supporting a local business that helps their community thrive.

The UPS Store franchisees are committed to remaining flexible to find ways to always meet the needs of their customers. This level of commitment became more apparent than ever in the face of the coronavirus pandemic. As an essential business, The UPS Store centers remained open to provide critical services their customers rely on every day. From mailbox services for those receiving medicines, checks and other important mail to small business services local owners count on, The UPS Store delivered. Our franchisees adapted quickly to assist small businesses and support their communities.

One The UPS Store Area Franchisee, Gary Williams, Jr. says, “I could not be prouder of just how resilient and determined the franchisees have been to service the community. There were days when it seemed like local rules and regulations and laws were changing on a daily basis. The ability and speed for us as franchisees to adapt and to be there to service the customer is something that has been inspiring to me and keeps all of us going every day.”

He continues, “It seems like overnight we transformed our stores to be able to conduct business while adhering to social distancing – everything from markings on the floor to sneeze guards to in some areas, masks being mandatory. No matter what challenge was in front of us as franchisees, we immediately adapted and did what we needed to do to continue to service the customer and continue to represent The UPS brand.”

In times like these, flexibility is key to providing support that helps small businesses and communities persevere. Together with our franchisees, The UPS Store will continue to reinvent the retail category of business services to keep pace with an ever-changing marketplace. This flexibility, combined with brand strength, world-class training and ongoing support and guidance are what make The UPS Store a top franchise brand.

Ready to join a growing brand dedicated to innovation and convenience that allows you to make a difference in your community? Visit our website to browse The UPS Store franchise opportunities available in markets across the country. For more information, reach out to our franchise development team.

Entrepreneur's Franchise Top Rated for Veterans in 2020 badge

We Proudly Support Our Veterans

Participating partners with the VetFran program, The UPS Store offers qualifying veterans $10,000 off their franchise fee to start their new business. To learn more, contact The UPS Store Franchise Development Team.

Entrepreneur's Franchise 500 Ranked #3 in 2021 badge

Ranked for over 30 Consecutive Years

The UPS Store has been ranked #1 in the postal and business services category for over 30 years and remains in the top 5 overall for the fifth consecutive year according to the Franchise 500 list.

Kristin Howard

Franchisee, Michigan

The reason my husband and I decided to go into franchising and specifically with The UPS Store, is the different opportunities we're given with the business. The UPS Store has name recognition as well as opportunities to expand.

Debbie Adams

Franchisee, Kentucky

What I enjoy most about being a The UPS Store owner is working with my customers. We are the solution specialists for our customers.

Jim George

Franchisee, Illinios

My favorite part about The UPS Store network is the camaraderie with other franchisees. Everybody loves to help everybody else. You’re really part of a family.

Greg Murray

Franchisee, Florida

The interesting thing about The UPS Store is that when a customer walks through the door there's an extremely high probability that they're coming there to do something that is important to them. So at the end of the day, what we do for customers is very important and they are trusting that we are going to do it well.

See the Full Testimonial

Mariana Huberman

Franchisee, Washington, D.C.

One of the things that I love about The UPS Store franchise system is that you're not ever in this by yourself. The franchisees of The UPS Store network are great.

Heidi Morris

Franchisee, Colorado

The thing I enjoy most about being a The UPS Store franchisee is I get to get up, go to work and know that I'm helping other business owners succeed in what they're doing.

Bob Brown

Franchisee, Tennessee

Owning a The UPS Store franchise has changed my life because it's finally given me the opportunity to engage my customers and my staff and be able to take real pride in what I do. As a franchisee, we get faced with solving peoples' problems every day and we do everything we possibly can to try to help.

Marie Jensen

Franchisee, Oregon

My favorite thing about The UPS Store is the variety. I love the variety of customers, I love the variety of services; getting to know the customers, meeting their needs, finding out how we can help them accomplish what they need to accomplish and seeing how happy they are. That makes me ecstatic.

Tad Mollnhauer

Franchisee, Florida

With the products and services that The UPS Store provides we can make a difference in people's lives and that is the best reason for being a The UPS Store owner.

Joy Batchelor

Franchisee, Idaho

What makes being a The UPS Store franchisee worthwhile at the end of the day is the customers. The customers treat us like we're family.

Paul Erchinger

Franchisee, Texas

One nice benefit of owning a The UPS Store franchise for me has been that it gives me the opportunity to be more involved in the community. As I make relationships with others it seems like no matter what the environment is, in one way or another business comes out of that and that's not my objective—it's been a secondary benefit to being involved in the community.

Chris Reminder

Franchisee, Ohio

There are several things that I really enjoy about being a The UPS Store franchisee. First and foremost it allows me to get to know the people in the local community and that is a lot of fun. We get to see people on a regular basis. We get to know their life stories. That's a lot of fun.

Bruce Jones

Franchisee, Kentucky

Since we have joined The UPS Store, our life has changed by just having more time to spend together as a family. We've been very fortunate with the stores that we have and we have a great staff that looks out for our best interest and we look out for theirs.

Lonnie Williams

Franchisee, Oklahoma

What makes The UPS Store so successful is it gives each individual an opportunity to grow with the network and just meet the challenges that are brought to them on a daily basis. Every day gives us a new opportunity to help another person, to help another small business, to answer a question and to solve a problem.

Jeff Graham

Franchisee, Alabama

I love my customers. I love my employees. I love every person, every face that comes into my store. I enjoy every day going into work and I can't see doing anything else for the rest of my life.

Stacie Stigar

Franchisee, Alaska

I think that this franchise is so successful because of all of the resources that are available to us as center owners—we have marketing materials, we have so many different opportunities for help from the home office, and it just really makes for a great franchise.

Don Pollard

Franchisee, New Jersey

I think the thing that makes this franchise successful is a number of things. First of all we have an outstanding system, we have a great product, a great brand, and we're able to attract dynamic people to run these centers and run the business. So I think when you put all that together it really provides for a winning combination.

Mary Ellen Nichols

Franchisee, Tennessee

The thing I love about the franchise is that you have the UPS name backing you but yet you also have the autonomy to make your own decisions to promote.

Laura Griffin

Franchisee, Florida

In the eight short months I've owned my The UPS Store it has really changed my life. I've gone from being an employee of someone else to being an employer of my associates. It's a big responsibility but it's exciting every day.

Sandy Scandrett

Franchisee, Wisconsin

Being a The UPS Store franchisee has improved every aspect of my life. It's very rewarding financially, professionally, and emotionally. I have a large number of regular customers who are really, really appreciative of everything we do.

Kristie Robison

Franchisee, Alabama

I would say owning a The UPS Store location has changed my life to where I have more time and flexibility. In owning your own business you get your store up and running and you get employees that you can trust that are going to help keep your store running. This allows me to attend my two boys' ball games and also travel and do things with them so it has really changed my life for the better.