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Jan
31
2020
INDUSTRY NEWS

The UPS Store Ranks in Top 5 of Entrepreneur Magazine’s Franchise 500 List Four Straight Years

The UPS Store Ranks in Top 5 of Entrepreneur Magazine’s Franchise 500 List Four Straight Years

The UPS Store has done it again. The world’s largest franchisor of retail shipping, postal, print and business service centers has been ranked among the top franchise brands according to Entrepreneur Magazine’s 2020 Franchise 500. The only retail business service center brand in the top 10, The UPS Store was ranked #5 among the 1,000 franchise brands evaluated and #1 in the postal and business services category. This marks the 30th year the brand has appeared on the list and its fourth straight year in the top five overall.

“Once again, The UPS Store is grateful to be recognized by Entrepreneur Magazine as a leading franchise brand,” said Tim Davis, president of The UPS Store, Inc. “The strength of The UPS Store network is driven by the passion and commitment that franchisees have for their business, their customers and their local communities across North America.”

How Entrepreneur Determines the Franchise 500 Ranking

Since 1980, the annual Entrepreneur Franchise 500 has been one of the most prestigious and comprehensive franchise rankings, celebrating franchise brands across 17 distinct business categories. To be considered for the list, franchise brands must meet these requirements:

  • Have a minimum of 10 units open and operating
  • Have at least one franchise located in either the U.S. or Canada
  • Be seeking new franchisees in the U.S. or Canada

The ranking has become increasingly competitive over the past 41 years as more and more businesses embrace franchising as a means for expansion and apply to be ranked. One look at the list shows just how varied the franchise world has become, offering prospective franchises opportunities across a wide array of industries from restaurants to CBD outlets. After determining eligibility, Entrepreneur looks at more than 150 data points and ranks the 500 companies with the highest overall scores. Some of the key factors influencing a brand’s score include:

  • Costs and fees – franchise fee, total investment, royalty fees
  • Size and growth – open and operating units, growth rate, closures
  • Support – training times, marketing support, operational support, franchisor infrastructure, financing availability, litigation
  • Brand strength – social media presence, system size, years in business, years franchising
  • Financial strength and stability – audited financial statements

What Makes The UPS Store a Top Franchise Brand

For entrepreneurs looking to franchise, The UPS Store offers opportunities backed by superior brand strength and an established business model that has helped thousands of franchisees achieve success.

Some of the benefits that make The UPS Store a top franchise brand include:

  • Lower initial investment than many franchise brands.
  • Competitive pricing model for franchise fees that also vary based on the store type, size and location.
  • Flexible financing options specifically suited for The UPS Store franchisees.
  • Special discounts for veterans including $10,000 off the franchise fee, which includes 50 percent off the initial application fee. The $29,950 franchise fee was even waived for the first 10 eligible U.S. veterans that qualified between May 1 and November 11, 2019.
  • The brand’s commitment to supporting entrepreneurs of all ages and backgrounds including veterans, females, minorities and retirees.
  • A growing network of franchise owners with a number of opportunities to network and learn from one another.
  • A variety of franchise opportunities including non-traditional locations such as hotels and convention centers, college campuses, military bases and even store-in-store centers within pharmacies, hardware stores and supermarkets.
  • Award-winning comprehensive training program to ensure new owners are fully prepared to meet the demands of their business.
  • Ongoing support and guidance including advertising and marketing communications to help franchisees grow their business.

A Franchisee’s Perspective

Greg Murray - Tampa, FL

“For my wife and I, we had three criteria: it needed to be interesting and challenging, it had to be meaningful and it had to have the opportunity to be financially rewarding. The UPS Store fulfilled all those criteria and we have not been disappointed in any of that.”

“I came out of a corporate background, which was good. I worked for very, very, very large companies. One of the things I wanted in a small business, which is what The UPS Store is, is a lot more flexibility and a lot more control.”

“What The UPS Store has done for us, is given us a lot of flexibility, a lot of control. We hire the types of people we want to hire, we motivate them the way we want to motivate them, we reward them the way we want to reward them. We get to treat our customers exactly the way we want to treat our customers and get rewarded, or not rewarded depending on how well that goes. So, unlike Corporate America where you’re kind of in a box, when you’re running a UPS Store, you really have a lot of flexibility and control over what you do and that’s one of the things that we enjoy the most within this system.”

“The beauty of The UPS Store is that it has many, many profit centers. There’s many things that you can do. You have a base shipping business that kind of comes to you naturally. But, there’s many other services that are very profitable that you can offer your customers.”

“What we like most is, we like dealing with our customers. We have a term, we call it, ‘we’ve turned the customer.’ Invariably you’re going to have people coming into your store that are just not happy. They’re not happy in life, they’re not happy right then, something has gone terribly wrong, and they’re just not pleasant people. We like turning them. We like giving them enough service and keeping them happy and solving the problems to the point where they become our most loyal customers. They come back time and time and they tell all of their friends. The people who come in with the biggest problems and the biggest issues, if you turn them and if you keep them happy, they are your biggest fans and your biggest advocates and your greatest supporters. So, of all the things my wife and I enjoy about the store, those are things we enjoy. And, if you do those things, you do get rewarded with very strong growth and very strong profitability. The first thing is customer service. The other stuff is a positive side effect coming out of that.”

To learn more about The UPS Store franchise opportunities, visit www.theupsstorefranchise.com, reach out to our franchise development team, join one of our weekly webinars or attend a live event in your area.

We Proudly Support Our Veterans

We Proudly Support Our Veterans

Participating partners with the VetFran program, The UPS Store offers qualifying veterans $10,000 off their franchise fee to start their new business. To learn more, contact The UPS Store Franchise Development Team.

Ranked for 30 Consecutive Years

Ranked for 30 Consecutive Years

The UPS Store has been ranked #1 in the postal and business services category for 30 years and remains in the top 5 overall for the fourth consecutive year according to the Franchise 500 list.

Kristin Howard

Franchisee, Michigan

The reason my husband and I decided to go into franchising and specifically with The UPS Store, is the different opportunities we're given with the business. The UPS Store has name recognition as well as opportunities to expand.

Debbie Adams

Franchisee, Kentucky

What I enjoy most about being a The UPS Store owner is working with my customers. We are the solution specialists for our customers.

Jim George

Franchisee, Illinios

My favorite part about The UPS Store network is the camaraderie with other franchisees. Everybody loves to help everybody else. You’re really part of a family.

Greg Murray

Franchisee, Florida

The interesting thing about The UPS Store is that when a customer walks through the door there's an extremely high probability that they're coming there to do something that is important to them. So at the end of the day, what we do for customers is very important and they are trusting that we are going to do it well.

See the Full Testimonial

Mariana Huberman

Franchisee, Washington, D.C.

One of the things that I love about The UPS Store franchise system is that you're not ever in this by yourself. The franchisees of The UPS Store network are great.

Heidi Morris

Franchisee, Colorado

The thing I enjoy most about being a The UPS Store franchisee is I get to get up, go to work and know that I'm helping other business owners succeed in what they're doing.

Bob Brown

Franchisee, Tennessee

Owning a The UPS Store franchise has changed my life because it's finally given me the opportunity to engage my customers and my staff and be able to take real pride in what I do. As a franchisee, we get faced with solving peoples' problems every day and we do everything we possibly can to try to help.

Marie Jensen

Franchisee, Oregon

My favorite thing about The UPS Store is the variety. I love the variety of customers, I love the variety of services; getting to know the customers, meeting their needs, finding out how we can help them accomplish what they need to accomplish and seeing how happy they are. That makes me ecstatic.

Tad Mollnhauer

Franchisee, Florida

With the products and services that The UPS Store provides we can make a difference in people's lives and that is the best reason for being a The UPS Store owner.

Joy Batchelor

Franchisee, Idaho

What makes being a The UPS Store franchisee worthwhile at the end of the day is the customers. The customers treat us like we're family.

Paul Erchinger

Franchisee, Texas

One nice benefit of owning a The UPS Store franchise for me has been that it gives me the opportunity to be more involved in the community. As I make relationships with others it seems like no matter what the environment is, in one way or another business comes out of that and that's not my objective—it's been a secondary benefit to being involved in the community.

Chris Reminder

Franchisee, Ohio

There are several things that I really enjoy about being a The UPS Store franchisee. First and foremost it allows me to get to know the people in the local community and that is a lot of fun. We get to see people on a regular basis. We get to know their life stories. That's a lot of fun.

Bruce Jones

Franchisee, Kentucky

Since we have joined The UPS Store, our life has changed by just having more time to spend together as a family. We've been very fortunate with the stores that we have and we have a great staff that looks out for our best interest and we look out for theirs.

Lonnie Williams

Franchisee, Oklahoma

What makes The UPS Store so successful is it gives each individual an opportunity to grow with the network and just meet the challenges that are brought to them on a daily basis. Every day gives us a new opportunity to help another person, to help another small business, to answer a question and to solve a problem.

Jeff Graham

Franchisee, Alabama

I love my customers. I love my employees. I love every person, every face that comes into my store. I enjoy every day going into work and I can't see doing anything else for the rest of my life.

Stacie Stigar

Franchisee, Alaska

I think that this franchise is so successful because of all of the resources that are available to us as center owners—we have marketing materials, we have so many different opportunities for help from the home office, and it just really makes for a great franchise.

Don Pollard

Franchisee, New Jersey

I think the thing that makes this franchise successful is a number of things. First of all we have an outstanding system, we have a great product, a great brand, and we're able to attract dynamic people to run these centers and run the business. So I think when you put all that together it really provides for a winning combination.

Mary Ellen Nichols

Franchisee, Tennessee

The thing I love about the franchise is that you have the UPS name backing you but yet you also have the autonomy to make your own decisions to promote.

Laura Griffin

Franchisee, Florida

In the eight short months I've owned my The UPS Store it has really changed my life. I've gone from being an employee of someone else to being an employer of my associates. It's a big responsibility but it's exciting every day.

Sandy Scandrett

Franchisee, Wisconsin

Being a The UPS Store franchisee has improved every aspect of my life. It's very rewarding financially, professionally, and emotionally. I have a large number of regular customers who are really, really appreciative of everything we do.

Kristie Robison

Franchisee, Alabama

I would say owning a The UPS Store location has changed my life to where I have more time and flexibility. In owning your own business you get your store up and running and you get employees that you can trust that are going to help keep your store running. This allows me to attend my two boys' ball games and also travel and do things with them so it has really changed my life for the better.

See the Full Testimonial