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The UPS Store Non-Traditional Franchise Opportunities: Success Stories

The UPS Store Non-Traditional Franchise Opportunities: Success Stories

Learn more about the variety of The UPS Store non-traditional franchise opportunities.

Researching franchise opportunities can be an exciting and somewhat daunting task. There are many things to consider like the industry, skills required, training and support provided, cost and ongoing fees to name just a few. It’s also important to think about the type of location you would like to own. The UPS Store offers several unique, non-traditional franchise models to make it easier to find the best fit for you.

Hotels and Convention Centers

Hotels and convention centers host thousands of guests and a variety of events each year. The unique mix of vacationers, exhibitors and conference-goers creates a diverse customer base that requires a state-of-the-art business center to accommodate a variety of needs. Onsite The UPS Store franchise locations provide a seamless experience by delivering reliability and exceptional customer service. Non-traditional locations like this are playing a vital role in the daily operations of the Charlotte Convention Center, Hilton Orlando, Nashville’s Music City Center and Caesars Palace Las Vegas Hotel and Casino.

Colleges and Universities

The UPS Store franchise locations on college campuses provide valuable services to students, faculty and staff by facilitating efficient mail and package delivery. They also provide high-quality printing and convenient storage solutions for students during breaks and move-in/move-out. The UPS Store has partnered with a number of universities including Shippensburg University, Belmont University, Arizona State University, Alabama A&M University and Florida State University to implement new services utilizing innovative technology to streamline mail management and make life easier for students in their home away from home.

Store in Store

In 2016, The UPS Store expanded the idea of non-traditional locations to include centers with an even smaller footprint within retail businesses. This model allows owners of established small businesses to become a one-stop shop by providing additional products and services to their existing customer base all in one convenient location. Store in store franchise opportunities can be especially valuable in smaller communities that may lack these products and services. By opening a The UPS Store non-traditional store in store franchise center, owners can provide an array of services including:

  • Packing and Shipping
  • Mailbox Services
  • Moving Supplies
  • Packaging Materials
  • Digital Printing and Document Services
  • Faxing, Notary and Computer Services
  • Custom Crating and Freight Shipping
  • Alternative Delivery Services

The Hertz family was looking to take their business to the next level when they opened the first-ever The UPS Store center in a pharmacy. After being in business for more than 78 years, Elmora Healthcare and Pharmacy in New Jersey was a well-established business with a strong customer base. In a community of over 120,000 people with no access to printing and shipping services, The UPS Store center fulfilled a need in the area. As a result, the pharmacy has seen an increase in foot traffic and the customers coming in have a need for both businesses. Hundreds of new people that have never heard of the pharmacy now visit the store daily. And, pharmacy patrons enjoy the convenience of being able to have their prescriptions filled while shipping a package.

Co-owner Ben Hertz says, “There isn’t another location nearby that can do what The UPS Store does. We’re hearing a lot of comments like, ‘This was such a good idea,’ and, ‘Thanks so much for doing this.’”

The store in store concept has also worked well for a local hardware store in Margate, NJ. Owner, Michael Collins was looking for a way to differentiate his business from larger competitors and the small beach community had a hefty demand for centralized packing and shipping services. Opening a The UPS Store center in his hardware store was the perfect solution to meet both needs. Local contractors love being able to handle their business needs in the same place they pick up their tools and supplies. It helps them get more done quickly, without having to run additional errands.

Collins mused, “When you first open a business, it’s enlightening to see that people are noticing and needing your services. In just the first couple of weeks, we’ve touched all of the key service areas, and it seems like we have a customer base that’s in need of them all.”

Having a The UPS Store inside a retail location drives more customers into the store and provides additional sales opportunities for the business. In addition, the reduced space and equipment requirements of this flexible model means the entry cost is lower compared to a traditional location. This makes the store in store concept a great opportunity for business owners, their customers and their community.

Rural Markets

Small business owners and residents need high-quality printing, shipping, packing and mailbox services no matter where they live. In addition to urban markets, The UPS Store offers small town franchise opportunities to bring these services to rural communities across the country. While smaller markets mean smaller populations and fewer people to serve, The UPS Store business model uses that as an advantage.

Since rural markets are home to fewer businesses, that means more opportunity to find the perfect location. And, the decreased demand for real estate provides more time to research location options with less risk of losing a top property choice. This also means less competition, resulting in greater visibility and the opportunity to dominate the market and build strong relationships within the community.

The Main Street business model is another benefit of opening a The UPS Store franchise in a small town. This unique option features reduced fees and significant savings on start-up expenses. This, combined with a lower cost of living and doing business, as well as cheaper real estate, makes opening a franchise in a rural market more affordable.

The UPS Store offers many different types of franchise opportunities. We believe in investing in your success and providing support and guidance every step of the way. Whether you are interested in a traditional or non-traditional store model in an urban or rural market, our dedicated team will provide you with all the necessary education you need to be a successful franchise owner. To learn more,  contact our franchise development team, join one of our weekly webinars or attend a live event in your area.

2023 Entrepreneur's Franchise 500 Top Rated for Veterans badge

We Proudly Support Our Veterans

Participating partners with the VetFran program, The UPS Store offers qualifying veterans $15,000 off their franchise fee to start their new business. To learn more, contact The UPS Store Franchise Development Team.

Entrepreneur's Franchise 500 Ranked #4 in 2023 badge

Ranked for over 30 Consecutive Years

The UPS Store has been ranked #1 in the postal and business services category for over 30 years and remains in the top 5 overall for the seventh consecutive year according to the Franchise 500 list.

Kristin Howard

Franchisee, Michigan

The reason my husband and I decided to go into franchising and specifically with The UPS Store, is the different opportunities we're given with the business. The UPS Store has name recognition as well as opportunities to expand.

Debbie Adams

Franchisee, Kentucky

What I enjoy most about being a The UPS Store owner is working with my customers. We are the solution specialists for our customers.

Jim George

Franchisee, Illinios

My favorite part about The UPS Store network is the camaraderie with other franchisees. Everybody loves to help everybody else. You’re really part of a family.

Greg Murray

Franchisee, Florida

The interesting thing about The UPS Store is that when a customer walks through the door there's an extremely high probability that they're coming there to do something that is important to them. So at the end of the day, what we do for customers is very important and they are trusting that we are going to do it well.

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Mariana Huberman

Franchisee, Washington, D.C.

One of the things that I love about The UPS Store franchise system is that you're not ever in this by yourself. The franchisees of The UPS Store network are great.

Heidi Morris

Franchisee, Colorado

The thing I enjoy most about being a The UPS Store franchisee is I get to get up, go to work and know that I'm helping other business owners succeed in what they're doing.

Bob Brown

Franchisee, Tennessee

Owning a The UPS Store franchise has changed my life because it's finally given me the opportunity to engage my customers and my staff and be able to take real pride in what I do. As a franchisee, we get faced with solving peoples' problems every day and we do everything we possibly can to try to help.

Marie Jensen

Franchisee, Oregon

My favorite thing about The UPS Store is the variety. I love the variety of customers, I love the variety of services; getting to know the customers, meeting their needs, finding out how we can help them accomplish what they need to accomplish and seeing how happy they are. That makes me ecstatic.

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Tad Mollnhauer

Franchisee, Florida

With the products and services that The UPS Store provides we can make a difference in people's lives and that is the best reason for being a The UPS Store owner.

Joy Batchelor

Franchisee, Idaho

What makes being a The UPS Store franchisee worthwhile at the end of the day is the customers. The customers treat us like we're family.

Paul Erchinger

Franchisee, Texas

One nice benefit of owning a The UPS Store franchise for me has been that it gives me the opportunity to be more involved in the community. As I make relationships with others it seems like no matter what the environment is, in one way or another business comes out of that and that's not my objective—it's been a secondary benefit to being involved in the community.

Chris Reminder

Franchisee, Ohio

There are several things that I really enjoy about being a The UPS Store franchisee. First and foremost it allows me to get to know the people in the local community and that is a lot of fun. We get to see people on a regular basis. We get to know their life stories. That's a lot of fun.

Bruce Jones

Franchisee, Kentucky

Since we have joined The UPS Store, our life has changed by just having more time to spend together as a family. We've been very fortunate with the stores that we have and we have a great staff that looks out for our best interest and we look out for theirs.

Lonnie Williams

Franchisee, Oklahoma

What makes The UPS Store so successful is it gives each individual an opportunity to grow with the network and just meet the challenges that are brought to them on a daily basis. Every day gives us a new opportunity to help another person, to help another small business, to answer a question and to solve a problem.

Jeff Graham

Franchisee, Alabama

I love my customers. I love my employees. I love every person, every face that comes into my store. I enjoy every day going into work and I can't see doing anything else for the rest of my life.

Stacie Stigar

Franchisee, Alaska

I think that this franchise is so successful because of all of the resources that are available to us as center owners—we have marketing materials, we have so many different opportunities for help from the home office, and it just really makes for a great franchise.

Don Pollard

Franchisee, New Jersey

I think the thing that makes this franchise successful is a number of things. First of all we have an outstanding system, we have a great product, a great brand, and we're able to attract dynamic people to run these centers and run the business. So I think when you put all that together it really provides for a winning combination.

Mary Ellen Nichols

Franchisee, Tennessee

The thing I love about the franchise is that you have the UPS name backing you but yet you also have the autonomy to make your own decisions to promote.

Laura Griffin

Franchisee, Florida

In the eight short months I've owned my The UPS Store it has really changed my life. I've gone from being an employee of someone else to being an employer of my associates. It's a big responsibility but it's exciting every day.

Sandy Scandrett

Franchisee, Wisconsin

Being a The UPS Store franchisee has improved every aspect of my life. It's very rewarding financially, professionally, and emotionally. I have a large number of regular customers who are really, really appreciative of everything we do.

Kristie Robison

Franchisee, Alabama

I would say owning a The UPS Store location has changed my life to where I have more time and flexibility. In owning your own business you get your store up and running and you get employees that you can trust that are going to help keep your store running. This allows me to attend my two boys' ball games and also travel and do things with them so it has really changed my life for the better.