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The UPS Store, Inc. climbs to No. 2 in Entrepreneur Magazine’s Franchise 500

The UPS Store, Inc. climbs to No. 2 in Entrepreneur Magazine’s Franchise 500

Another momentous year helps the industry leader in retail shipping and business services capture a top spot on Entrepreneur Magazine’s annual Franchise 500 list

With thousands of franchise opportunities available, Entrepreneur Magazine compiled a list of their recommended top 500 franchises in the world. Each year, magazine editors evaluate the options to eliminate the guesswork for business owners on a truly worthwhile investment. As the world’s largest franchisor of retail shipping, postal, print and business service centers, The UPS Store has once again been named in the top 5 for the sixth consecutive year climbing one spot from last year to be #2 in 2022 results amongst all franchise brands and remains #1 in the Postal and Business services category for the 32nd consecutive year.

“We continue to be in awe of the resiliency and customer-first thinking of our retail owners, which is what makes this great achievement possible,” said Sarah Casalan Bittle, president, The UPS Store, Inc. “The past year has been another challenging one for small businesses, and our retail owners have worked tirelessly to help them forge ahead and succeed. They care deeply about the communities they serve because they are part of those same communities.”

How Entrepreneur Determines the Franchise 500 Ranking

Entrepreneur Magazine has been studying the franchise industry since 1980, perfecting the formula to produce the most prestigious and comprehensive list of best franchise business opportunities. To be included in these annual rankings, a franchise brand must meet these requirements:

  • Have a minimum of 10 units open and operating
  • Have at least one franchise located in North America
  • Be actively seeking new franchisees in the U.S. or Canada

Once eligibility is confirmed, each franchisor is scored on more than 150 data points. As rankings have become increasingly more competitive, their proprietary formula has evolved to evaluate the strengths of a diverse array of industries. Those with the highest cumulative scores are then ranked to create the Franchise 500. The five key factors that impact a brand’s score include:

  • Costs and fees – franchise fee, total investment, royalty fees
  • Size and growth – open and operating units, growth rate, closures
  • Support – training times, marketing support, operational support, franchisor infrastructure, financing availability, litigation
  • Brand strength – social media presence, system size, years in business, years franchising
  • Financial strength and stability – audited financial statements

A Quick Look at The UPS Store

As the pandemic has accelerated a shift to e-commerce, The UPS Store plays a critical role in facilitating the increased transactions through packing, shipping, printing, mail solutions, and more for its core, small business customer. What’s more is that a newly remote workforce means workers need a solution to stay connected to their offices, friends and family. Both factors have led to increased demand for the services offered at over 5,000 locations of The UPS Store.

Here’s a look at what makes The UPS Store one of the best values among franchise brands.

  • Lower financial requirements including initial investment and liquid cash requirements than many franchise brands.
  • Competitive pricing model with a variety of location types to choose from ranging from traditional to rural and store in store centers.
  • Special discounts are available through The UPS Store VetFran and Diversity Ownership Programs.
  • Comprehensive four-phase training program combining classroom, online instruction and in-store experiences.
  • Ongoing support and guidance including site selection, lease negotiation, grand opening, , proprietary software and franchisee intranet platform with IT support, field operations and numerous opportunities to network with fellow franchisees.
  • Marketing support including national media, regional campaigns, and local ad creation support as well as website development, social media, SEO, email marketing assistance.

Why The UPS Store is a Top Franchise Brand

As The UPS Store just celebrated its 41st anniversary, it’s no doubt this franchise business model offers an iconic name and tremendous brand strength. The UPS Store is committed to providing only the best results through innovation, convenience, and world-class personalized service.

The UPS Store believes in opportunities. Everyone, from entrepreneurs to corporate executives, including minorities, women, veterans, and retirees have the chance to become their own boss. Beyond providing opportunities to business owners from all walks of life, the growth of communities and ever-evolving customer needs comes naturally as The UPS Store invests in each one of their franchises.

The UPS Store is also dedicated to support and guidance every step of the way. Each location is locally owned and operated, but you’re never in business alone. The UPS Store support team is never more than a phone call away. They provide franchisees with everything they need to get started from setting up locations to award-winning training programs and turn-key marketing & PR services.

Through a focus on building communities, The UPS Store helps small businesses achieve their goals to strengthen the communities from within. Local ownership also allows customers to enjoy high quality, extensive services and capabilities of a national brand while supporting a local business that helps their community thrive.

Approximately 85% of the US population lives within 10 miles of a The UPS Store location which means they are always close to the action. The UPS Store franchisees are flexible and committed to service. This was more apparent than ever as the communities across the nation were rebuilding from the coronavirus pandemic. The UPS Store was at the epicenter of facilitating these economic shifts from mailbox services and printing to packing and shipping for their customers every day.

“We are excited to expand our footprint into new communities as demand continues to increase for the services provided by The UPS Store,” said Steve Chambers, vice president of retail and business development.

Ready to join a growing brand dedicated to innovation and convenience that allows you to make a difference in your community? Browse opportunities available in markets across the country or reach out to The UPS Store franchise development team.

2023 Entrepreneur's Franchise 500 Top Rated for Veterans badge

We Proudly Support Our Veterans

Participating partners with the VetFran program, The UPS Store offers qualifying veterans $15,000 off their franchise fee to start their new business. To learn more, contact The UPS Store Franchise Development Team.

Entrepreneur's Franchise 500 Ranked #4 in 2023 badge

Ranked for over 30 Consecutive Years

The UPS Store has been ranked #1 in the postal and business services category for over 30 years and remains in the top 5 overall for the seventh consecutive year according to the Franchise 500 list.

Kristin Howard

Franchisee, Michigan

The reason my husband and I decided to go into franchising and specifically with The UPS Store, is the different opportunities we're given with the business. The UPS Store has name recognition as well as opportunities to expand.

Debbie Adams

Franchisee, Kentucky

What I enjoy most about being a The UPS Store owner is working with my customers. We are the solution specialists for our customers.

Jim George

Franchisee, Illinios

My favorite part about The UPS Store network is the camaraderie with other franchisees. Everybody loves to help everybody else. You’re really part of a family.

Greg Murray

Franchisee, Florida

The interesting thing about The UPS Store is that when a customer walks through the door there's an extremely high probability that they're coming there to do something that is important to them. So at the end of the day, what we do for customers is very important and they are trusting that we are going to do it well.

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Mariana Huberman

Franchisee, Washington, D.C.

One of the things that I love about The UPS Store franchise system is that you're not ever in this by yourself. The franchisees of The UPS Store network are great.

Heidi Morris

Franchisee, Colorado

The thing I enjoy most about being a The UPS Store franchisee is I get to get up, go to work and know that I'm helping other business owners succeed in what they're doing.

Bob Brown

Franchisee, Tennessee

Owning a The UPS Store franchise has changed my life because it's finally given me the opportunity to engage my customers and my staff and be able to take real pride in what I do. As a franchisee, we get faced with solving peoples' problems every day and we do everything we possibly can to try to help.

Marie Jensen

Franchisee, Oregon

My favorite thing about The UPS Store is the variety. I love the variety of customers, I love the variety of services; getting to know the customers, meeting their needs, finding out how we can help them accomplish what they need to accomplish and seeing how happy they are. That makes me ecstatic.

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Tad Mollnhauer

Franchisee, Florida

With the products and services that The UPS Store provides we can make a difference in people's lives and that is the best reason for being a The UPS Store owner.

Joy Batchelor

Franchisee, Idaho

What makes being a The UPS Store franchisee worthwhile at the end of the day is the customers. The customers treat us like we're family.

Paul Erchinger

Franchisee, Texas

One nice benefit of owning a The UPS Store franchise for me has been that it gives me the opportunity to be more involved in the community. As I make relationships with others it seems like no matter what the environment is, in one way or another business comes out of that and that's not my objective—it's been a secondary benefit to being involved in the community.

Chris Reminder

Franchisee, Ohio

There are several things that I really enjoy about being a The UPS Store franchisee. First and foremost it allows me to get to know the people in the local community and that is a lot of fun. We get to see people on a regular basis. We get to know their life stories. That's a lot of fun.

Bruce Jones

Franchisee, Kentucky

Since we have joined The UPS Store, our life has changed by just having more time to spend together as a family. We've been very fortunate with the stores that we have and we have a great staff that looks out for our best interest and we look out for theirs.

Lonnie Williams

Franchisee, Oklahoma

What makes The UPS Store so successful is it gives each individual an opportunity to grow with the network and just meet the challenges that are brought to them on a daily basis. Every day gives us a new opportunity to help another person, to help another small business, to answer a question and to solve a problem.

Jeff Graham

Franchisee, Alabama

I love my customers. I love my employees. I love every person, every face that comes into my store. I enjoy every day going into work and I can't see doing anything else for the rest of my life.

Stacie Stigar

Franchisee, Alaska

I think that this franchise is so successful because of all of the resources that are available to us as center owners—we have marketing materials, we have so many different opportunities for help from the home office, and it just really makes for a great franchise.

Don Pollard

Franchisee, New Jersey

I think the thing that makes this franchise successful is a number of things. First of all we have an outstanding system, we have a great product, a great brand, and we're able to attract dynamic people to run these centers and run the business. So I think when you put all that together it really provides for a winning combination.

Mary Ellen Nichols

Franchisee, Tennessee

The thing I love about the franchise is that you have the UPS name backing you but yet you also have the autonomy to make your own decisions to promote.

Laura Griffin

Franchisee, Florida

In the eight short months I've owned my The UPS Store it has really changed my life. I've gone from being an employee of someone else to being an employer of my associates. It's a big responsibility but it's exciting every day.

Sandy Scandrett

Franchisee, Wisconsin

Being a The UPS Store franchisee has improved every aspect of my life. It's very rewarding financially, professionally, and emotionally. I have a large number of regular customers who are really, really appreciative of everything we do.

Kristie Robison

Franchisee, Alabama

I would say owning a The UPS Store location has changed my life to where I have more time and flexibility. In owning your own business you get your store up and running and you get employees that you can trust that are going to help keep your store running. This allows me to attend my two boys' ball games and also travel and do things with them so it has really changed my life for the better.