It Looks Like Your Browser
Is Out Of Date.

Microsoft will be phasing out Internet Explorer soon. Please use Chrome, Edge or another browser to fully experience The UPS Store Franchise website.

Download Browser Update ›

The UPS Store Franchise Ownership: Traits and Values

The UPS Store Franchise Ownership:  Traits and Values

Learn about the core values of The UPS Store and what it takes to be a successful The UPS Store franchise owner.

2020 was full of challenges to say the least, but now it’s a brand-new year full of new opportunities. Whether you’ve decided to take matters into your own hands and create your own job, or business ownership has been a long-time goal, a new year can be the perfect time to make a fresh start. Despite the hardships the last year created, it also increased the ease of accessing capital, boosted the availability of real estate and reduced competition, ultimately creating a more favorable environment for new businesses. Opening a franchise provides additional resiliency and support making it an attractive option for entrepreneurs to get their business up and running. Although franchising comes with many advantages, it still requires a lot of hard work and commitment to be successful. What exactly does it take to be a great franchisee? At The UPS Store it begins with sharing our core brand values.

World-Class Customer Service

The UPS Store franchise owners are committed to delivering an exceptional customer experience by providing convenience, quality and value in every transaction. Our franchisees thrive on connecting with customers and helping to solve their problems. People skills are critical to success. Franchisees must have the ability to communicate and interact with both customers and their employees in a positive manner.

Retired business professional turned The UPS Store franchise owner Greg Murray says, “The interesting thing about The UPS Store is that when a customer walks into the door there’s an extremely high probability that they’re coming there to do something that is important to them. If you’re providing value to your customers, if you’re being inventive and creative you are rewarded with profitability.” He continues, “If you pick a good location for a The UPS Store and you put time and effort into it and deliver good customer service, it can be financially rewarding.”

Customer service is a true brand differentiator at The UPS Store. Our franchisees take pride in their work and are devoted to meeting the needs of their customers. In fact, customers are more than just customers. They become friends and refer their friends and fellow business owners as well. Multi-store owner Jay Soucia agrees, “Building relationships with mailbox holders and customers that come in on a normal basis and seeing them refer their friends, their business associates and the community back to my store is pretty exciting.”

The most successful franchisees are not only motivated individuals, but they’re driven by results like these. Customer referrals are the ultimate confirmation of a job well done and fuel their desire to continually improve the franchise.


The UPS Store is dedicated to providing excellent franchise opportunities and innovative solutions to help franchisees thrive and grow their business. The UPS Store franchise owners are dedicated as well, going above and beyond to exceed customer expectations and drive the brand forward at the local level. They are resilient, determined and willing to work hard. These qualities, combined with our brand strength and proven business model, have helped thousands of entrepreneurs become successful business owners.

Finding a way to say yes, whether shipping perishable food items, fragile artwork or even an automobile, and treating every item with the utmost care, is the cornerstone of customized high-quality service. Franchisee Laura Griffin says, “You never know who’s going to walk through your door or what they are going to want.”

Franchisee Hamo Gharibian adds, “I do not say no to any project. If the customer comes through the door, even if I do not know how to do it, I say yes to it.” It’s this passion and enthusiasm that keeps customers coming back time after time, even if it means traveling out of their way.

For store owners like Tom Reese, it’s not just a business. When his store was ravaged by fire, he felt like he was losing much more. He shares, “I started crying because I felt like I was losing my baby…I wasn’t going to slow down. I wasn’t going to do anything except get this store back to where it was.” Thanks to his dedication and hard work, Tom was able to do just that. He rebuilt and opened a new store that’s better than ever.

But being a successful The UPS Store franchise owner is about more than just your own dedication. You must also hire, train and manage a team of employees committed to helping the business run as smoothly as possible. Strong communication and leadership skills with the ability to motivate others is key.

Community Focus

The nature of a franchise business is that it is local – a local business serving local customers. Owning a franchise like The UPS Store gives you the opportunity to get to know the residents, small business owners and members of other community organizations.

The UPS Store franchisees are proud owners striving to make a difference in their communities. Because it is uniquely positioned to help small businesses operate more smoothly and reach their goals, The UPS Store helps to strengthen communities from within. Franchisee Adam Berns notes, “We’ve really been able to kind of hand-in-hand watch their business grow and become a business, from day one helping them design a logo to starting to produce business cards and marketing materials for them, opening a mailbox and helping with the logistics of their business. It’s probably one of the most rewarding things to be able to help other people start their own business and be that path to success.”

Whether providing services like packing, shipping, printing, copying, shredding, notarizing or mail/package handling to individuals or small businesses, the goal is the same - to make life a little easier for their neighbors. This was perhaps most notable last year as franchisees stepped up to not only provide the critical services their customers rely on every day, but also found new ways to quickly adapt to the changing circumstances. In addition to providing critical services during a time of uncertainty, franchisees rallied around fellow small business owners to help support the local economy. Strong leadership skills, flexibility, empathy and a willingness to collaborate are essential to operating a community focused business.

Great franchise owners play a big role in the success of a franchise brand. Aside from business skills, a commitment to customer service, dedication to go above and beyond and a desire to make a difference in your community are essential. If this sounds like you, we should connect. Reach out to our franchise development team to learn more about the many opportunities we have available across the country.

Entrepreneur's Franchise Top Rated for Veterans in 2022 badge

We Proudly Support Our Veterans

Participating partners with the VetFran program, The UPS Store offers qualifying veterans $15,000 off their franchise fee to start their new business. To learn more, contact The UPS Store Franchise Development Team.

Entrepreneur's Franchise 500 Ranked #4 in 2023 badge

Ranked for over 30 Consecutive Years

The UPS Store has been ranked #1 in the postal and business services category for over 30 years and remains in the top 5 overall for the seventh consecutive year according to the Franchise 500 list.

Kristin Howard

Franchisee, Michigan

The reason my husband and I decided to go into franchising and specifically with The UPS Store, is the different opportunities we're given with the business. The UPS Store has name recognition as well as opportunities to expand.

Debbie Adams

Franchisee, Kentucky

What I enjoy most about being a The UPS Store owner is working with my customers. We are the solution specialists for our customers.

Jim George

Franchisee, Illinios

My favorite part about The UPS Store network is the camaraderie with other franchisees. Everybody loves to help everybody else. You’re really part of a family.

Greg Murray

Franchisee, Florida

The interesting thing about The UPS Store is that when a customer walks through the door there's an extremely high probability that they're coming there to do something that is important to them. So at the end of the day, what we do for customers is very important and they are trusting that we are going to do it well.

See the Full Testimonial

Mariana Huberman

Franchisee, Washington, D.C.

One of the things that I love about The UPS Store franchise system is that you're not ever in this by yourself. The franchisees of The UPS Store network are great.

Heidi Morris

Franchisee, Colorado

The thing I enjoy most about being a The UPS Store franchisee is I get to get up, go to work and know that I'm helping other business owners succeed in what they're doing.

Bob Brown

Franchisee, Tennessee

Owning a The UPS Store franchise has changed my life because it's finally given me the opportunity to engage my customers and my staff and be able to take real pride in what I do. As a franchisee, we get faced with solving peoples' problems every day and we do everything we possibly can to try to help.

Marie Jensen

Franchisee, Oregon

My favorite thing about The UPS Store is the variety. I love the variety of customers, I love the variety of services; getting to know the customers, meeting their needs, finding out how we can help them accomplish what they need to accomplish and seeing how happy they are. That makes me ecstatic.

Learn More About Marie

Tad Mollnhauer

Franchisee, Florida

With the products and services that The UPS Store provides we can make a difference in people's lives and that is the best reason for being a The UPS Store owner.

Joy Batchelor

Franchisee, Idaho

What makes being a The UPS Store franchisee worthwhile at the end of the day is the customers. The customers treat us like we're family.

Paul Erchinger

Franchisee, Texas

One nice benefit of owning a The UPS Store franchise for me has been that it gives me the opportunity to be more involved in the community. As I make relationships with others it seems like no matter what the environment is, in one way or another business comes out of that and that's not my objective—it's been a secondary benefit to being involved in the community.

Chris Reminder

Franchisee, Ohio

There are several things that I really enjoy about being a The UPS Store franchisee. First and foremost it allows me to get to know the people in the local community and that is a lot of fun. We get to see people on a regular basis. We get to know their life stories. That's a lot of fun.

Bruce Jones

Franchisee, Kentucky

Since we have joined The UPS Store, our life has changed by just having more time to spend together as a family. We've been very fortunate with the stores that we have and we have a great staff that looks out for our best interest and we look out for theirs.

Lonnie Williams

Franchisee, Oklahoma

What makes The UPS Store so successful is it gives each individual an opportunity to grow with the network and just meet the challenges that are brought to them on a daily basis. Every day gives us a new opportunity to help another person, to help another small business, to answer a question and to solve a problem.

Jeff Graham

Franchisee, Alabama

I love my customers. I love my employees. I love every person, every face that comes into my store. I enjoy every day going into work and I can't see doing anything else for the rest of my life.

Stacie Stigar

Franchisee, Alaska

I think that this franchise is so successful because of all of the resources that are available to us as center owners—we have marketing materials, we have so many different opportunities for help from the home office, and it just really makes for a great franchise.

Don Pollard

Franchisee, New Jersey

I think the thing that makes this franchise successful is a number of things. First of all we have an outstanding system, we have a great product, a great brand, and we're able to attract dynamic people to run these centers and run the business. So I think when you put all that together it really provides for a winning combination.

Mary Ellen Nichols

Franchisee, Tennessee

The thing I love about the franchise is that you have the UPS name backing you but yet you also have the autonomy to make your own decisions to promote.

Laura Griffin

Franchisee, Florida

In the eight short months I've owned my The UPS Store it has really changed my life. I've gone from being an employee of someone else to being an employer of my associates. It's a big responsibility but it's exciting every day.

Sandy Scandrett

Franchisee, Wisconsin

Being a The UPS Store franchisee has improved every aspect of my life. It's very rewarding financially, professionally, and emotionally. I have a large number of regular customers who are really, really appreciative of everything we do.

Kristie Robison

Franchisee, Alabama

I would say owning a The UPS Store location has changed my life to where I have more time and flexibility. In owning your own business you get your store up and running and you get employees that you can trust that are going to help keep your store running. This allows me to attend my two boys' ball games and also travel and do things with them so it has really changed my life for the better.