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The UPS Store Celebrates 40 Years of “Yes”

The UPS Store Celebrates 40 Years of “Yes”

Together, we continue to reinvent the retail category of business services.

The UPS Store Celebrates 40 Years of “Yes”

The UPS Store is celebrating its 40th anniversary and honoring its franchisees for their dedication to saying “yes” to meet the needs of every customer.

In October 1980 when center 0001 opened in Carlsbad, CA, it was a whole new category of business. Forty years and nearly 5,000 stores later, The UPS Store has evolved to serve a broader base of customers, providing communities with the largest network of retail shipping, postal and business services in the country. However, the real history of The UPS Store is told through our franchisees. They come from all walks of life; they’re trailblazers and mavericks, and include former accountants, engineers, computer programmers, firefighters and funeral directors. They take pride in owning their own business. They are people with grit, a can-do attitude and a willingness to stay the course. They invented, and continue to reinvent, the retail category of business services.

The entrepreneurial adventure for Area Franchise Developers Ken and Jane Gordon began after they moved to Florida in 1981. Ken muses that the business they have today versus the business they began 40 years ago is like night and day. After many years of extremely hard work, the whole family is now involved in the business. Ken says, “You wrap your entire life up in a business and you want it to be successful. It doesn’t happen overnight, but when it does happen, you can look back over all the difficult years and say, ‘This was worth it.’”

For franchisee Deb Cain, it’s about leaving a legacy for her special needs son so he can continue to enjoy a happy life once she’s no longer able to care for him. In fact, her store is like another child. She says, “At night, when I’m closing the store, and it’s quiet, I tell my store, ‘Mommy loves you, and I’ll be back in the morning.’”Today, The UPS Store network is comprised of individuals, husbands and wives, brothers and sisters and generations of families who have grown up saying “yes” to meet the needs of small business owners and communities. The UPS Store franchisees are committed to providing only the best results, ensuring that each customer they serve will be surprised and delighted in every interaction. Our franchisees recognize that it’s not always simply about the service they’re providing, it’s about what it represents. When a franchisee was tasked with shipping 20 pounds of fresh ravioli to a customer’s daughter attending her first year of college far from home, she realized she wasn’t just shipping ravioli, she was shipping comfort and love from a father to his daughter.

Customers are more than just customers at The UPS Store. Franchisee Priya Patel was moved by an encounter with a customer while in a grocery store with her children, “a customer said, ‘Hey, excuse me, you’re from The UPS Store. You guys are absolutely amazing, thank you for being here in the hardest of times.’”

Our franchisees love what they do, and it shows. Franchisee Brandon Phillips shares, “When customers tell me, ‘I travel from 10 miles away to come here because of your staff, or because you guys are always smiling,’ that means a lot. That’s an awesome feeling.”

Many can’t think of anything else they would want to do. When owner Tom Reese lost his store to a fire in 2011, he felt like he was losing his baby. But thanks to his dedication and perseverance, he was able to rebuild and his store is now better than ever.

Whether a franchisee opened their store yesterday or 40 years ago, they have much to be proud of. Each has built something they can call their own and in turn support the brand strength of The UPS Store. Please join us in celebrating 40 years of always saying “yes” and delivering a world-class customer experience. If you’re interested in becoming part of The UPS Store family, reach out to our franchise development team or continue navigating through our website to learn more.

Entrepreneur's Franchise Top Rated for Veterans in 2022 badge

We Proudly Support Our Veterans

Participating partners with the VetFran program, The UPS Store offers qualifying veterans $10,000 off their franchise fee to start their new business. To learn more, contact The UPS Store Franchise Development Team.

Entrepreneur's Franchise 500 Ranked #4 in 2023 badge

Ranked for over 30 Consecutive Years

The UPS Store has been ranked #1 in the postal and business services category for over 30 years and remains in the top 5 overall for the seventh consecutive year according to the Franchise 500 list.

Kristin Howard

Franchisee, Michigan

The reason my husband and I decided to go into franchising and specifically with The UPS Store, is the different opportunities we're given with the business. The UPS Store has name recognition as well as opportunities to expand.

Debbie Adams

Franchisee, Kentucky

What I enjoy most about being a The UPS Store owner is working with my customers. We are the solution specialists for our customers.

Jim George

Franchisee, Illinios

My favorite part about The UPS Store network is the camaraderie with other franchisees. Everybody loves to help everybody else. You’re really part of a family.

Greg Murray

Franchisee, Florida

The interesting thing about The UPS Store is that when a customer walks through the door there's an extremely high probability that they're coming there to do something that is important to them. So at the end of the day, what we do for customers is very important and they are trusting that we are going to do it well.

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Mariana Huberman

Franchisee, Washington, D.C.

One of the things that I love about The UPS Store franchise system is that you're not ever in this by yourself. The franchisees of The UPS Store network are great.

Heidi Morris

Franchisee, Colorado

The thing I enjoy most about being a The UPS Store franchisee is I get to get up, go to work and know that I'm helping other business owners succeed in what they're doing.

Bob Brown

Franchisee, Tennessee

Owning a The UPS Store franchise has changed my life because it's finally given me the opportunity to engage my customers and my staff and be able to take real pride in what I do. As a franchisee, we get faced with solving peoples' problems every day and we do everything we possibly can to try to help.

Marie Jensen

Franchisee, Oregon

My favorite thing about The UPS Store is the variety. I love the variety of customers, I love the variety of services; getting to know the customers, meeting their needs, finding out how we can help them accomplish what they need to accomplish and seeing how happy they are. That makes me ecstatic.

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Tad Mollnhauer

Franchisee, Florida

With the products and services that The UPS Store provides we can make a difference in people's lives and that is the best reason for being a The UPS Store owner.

Joy Batchelor

Franchisee, Idaho

What makes being a The UPS Store franchisee worthwhile at the end of the day is the customers. The customers treat us like we're family.

Paul Erchinger

Franchisee, Texas

One nice benefit of owning a The UPS Store franchise for me has been that it gives me the opportunity to be more involved in the community. As I make relationships with others it seems like no matter what the environment is, in one way or another business comes out of that and that's not my objective—it's been a secondary benefit to being involved in the community.

Chris Reminder

Franchisee, Ohio

There are several things that I really enjoy about being a The UPS Store franchisee. First and foremost it allows me to get to know the people in the local community and that is a lot of fun. We get to see people on a regular basis. We get to know their life stories. That's a lot of fun.

Bruce Jones

Franchisee, Kentucky

Since we have joined The UPS Store, our life has changed by just having more time to spend together as a family. We've been very fortunate with the stores that we have and we have a great staff that looks out for our best interest and we look out for theirs.

Lonnie Williams

Franchisee, Oklahoma

What makes The UPS Store so successful is it gives each individual an opportunity to grow with the network and just meet the challenges that are brought to them on a daily basis. Every day gives us a new opportunity to help another person, to help another small business, to answer a question and to solve a problem.

Jeff Graham

Franchisee, Alabama

I love my customers. I love my employees. I love every person, every face that comes into my store. I enjoy every day going into work and I can't see doing anything else for the rest of my life.

Stacie Stigar

Franchisee, Alaska

I think that this franchise is so successful because of all of the resources that are available to us as center owners—we have marketing materials, we have so many different opportunities for help from the home office, and it just really makes for a great franchise.

Don Pollard

Franchisee, New Jersey

I think the thing that makes this franchise successful is a number of things. First of all we have an outstanding system, we have a great product, a great brand, and we're able to attract dynamic people to run these centers and run the business. So I think when you put all that together it really provides for a winning combination.

Mary Ellen Nichols

Franchisee, Tennessee

The thing I love about the franchise is that you have the UPS name backing you but yet you also have the autonomy to make your own decisions to promote.

Laura Griffin

Franchisee, Florida

In the eight short months I've owned my The UPS Store it has really changed my life. I've gone from being an employee of someone else to being an employer of my associates. It's a big responsibility but it's exciting every day.

Sandy Scandrett

Franchisee, Wisconsin

Being a The UPS Store franchisee has improved every aspect of my life. It's very rewarding financially, professionally, and emotionally. I have a large number of regular customers who are really, really appreciative of everything we do.

Kristie Robison

Franchisee, Alabama

I would say owning a The UPS Store location has changed my life to where I have more time and flexibility. In owning your own business you get your store up and running and you get employees that you can trust that are going to help keep your store running. This allows me to attend my two boys' ball games and also travel and do things with them so it has really changed my life for the better.