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Oct
7
2015
STORIES

The UPS Store and Caesars Palace Las Vegas Hotel and Casino are a Win-Win

The UPS Store and Caesars Palace Las Vegas Hotel and Casino are a Win-Win

The UPS Store in the Caesar's Palace Hotel provides business center services to a variety of guests.

Caesars Palace Las Vegas Hotel and Casino welcomes hundreds of thousands of guests each year. These guests come from far and wide to explore the iconic Las Vegas Strip, shop, gamble, dine, see shows or attend large consumer and corporate conventions. The hotel’s high traffic and wide variety of customers requires a state-of-the-art business center ready to serve any guest’s need. Caesars Palace recognized this need and in 2012 they chose The UPS Store as their new business center provider.

The UPS Store Caesars Palace franchisee Nicole Byrne and her father Al Gosik, also franchisees of The UPS Store at the Flamingo Hotel and Casino Las Vegas, seized the opportunity to expand their portfolio to include Caesars Palace. The Caesars Palace opportunity was a four-store deal with Caesars Entertainment, and it allowed the franchisees to also open The UPS Store business centers at Rio All-Suite Hotel and Casino, Planet Hollywood Resort and Casino and Harrah’s Las Vegas.

Don Ross, vice president of catering, convention and events, has worked for Caesars Entertainment for about 30 years and now oversees all nine of the company’s hotels in Las Vegas.

“The trend is to partner with people who do things the best,” said Ross. “We wanted a name that clients would recognize to provide all of their business center needs on property. The UPS Store gives a better level of service to our customers. It was a win-win for everyone.”

Serving the Convention Customer

With more than 300,000 square feet of meeting and convention space, Caesars Palace hosts a variety of consumer and corporate conventions every year. Convention customers have a wide range of printing and shipping needs. The UPS Store Caesars Palace prints everything from directional signage for the convention floor to name tags, flyers, foam core signs and any other booth materials or handouts needed for an event.  Convention attendees and business travelers often use the computer work station rentals to print emails and work remotely.

At the conclusion of large events, The UPS Store takes shipping services right to the convention floor, removing the extra step of carrying the packages down to business center. The shipping stations expedite the process, increasing convenience and efficiency for conventioneers and event attendees.

“70 percent of our customers are convention travelers,” noted Byrne. “Shipping is a huge part of the convention business too. The shipping stations that we set up on the convention floor have become a huge hit and frequent request.”

The Las Vegas Vacationer

Tourists staying or shopping at Caesars Palace are also frequent customers of The UPS Store, using its business center services to check-in for their flight, print boarding passes and even weigh their luggage.

“Both domestic and international customers bring in their luggage and weigh it so they can take the excess out and put it in different suitcases, or we ship it home for them,” shared Byrne. “Coming to us is definitely cheaper than the airline fee.”

Las Vegas is well-known for destination weddings and entertainment. From brides to celebrities, The UPS Store at Caesars Palace faces some of the toughest customers with high expectations and who demand flawless service.

The UPS Store brings peace of mind to brides, grooms and wedding planners by taking care of their business services needs; from shipping wedding dresses, gifts, cake toppers to even printing of wedding photos on canvases or wedding programs and materials for the ceremony. The UPS Store also assists many celebrities and entertainment industry professionals. When away from home, many often find the need to print and notarize documents or to pack and ship fragile items.

“You get to meet someone new every day,” said Byrne. “From newlyweds to celebrity guests to international royalty, it is always exciting to see who will walk into the store next.”

Catering to Hotel Employees and Departments

The UPS Store at Caesars Palace works with the different hotel departments on projects such as coordinating the shipment of lost and found items and printing menus, agendas or signs for internal and external meetings.

The UPS Store also provides printing and shipping services to the Caesars Palace employees.  Unlike most The UPS Stores, the holidays are a slower time for the Caesars Palace location due to the decrease of convention and tourist customers. The UPS Store seizes this opportunity to be a convenient and reliable shipping option for Caesars Palace employees, inviting them to conveniently bring their holiday packages into work to be shipped.

“It’s great to have a one-stop-shop for shipping and printing right on the property, for both corporate and personal use,” added Ross. “They assist all of our departments including convention services, retail, food and beverage and concierge; and our employees know that they can refer a customer to The UPS Store for quick and efficient delivery on any request.”

Partnering for Success

The positive working relationship between the hotel staff and The UPS Store staff also plays an important role. The UPS Store employees are trained with a strong focus on customer service, matching the high standards upheld by all Caesars Palace employees.

“Taking care of our customers is our utmost priority,” shared Ross. “The UPS Store is a great partner and team member in being responsive to our customers’ needs and proving their commitment to service.”

“The relationship with the hotel is key,” said Byrne. “They know our phone lines are always open and we come to work every day ready to face a new challenge or present a new service idea.”

The UPS Store at Caesars Palace continues to bring value to the hotel through its services to increase its success. As guests, tourists and conventioneers continue to rely on convenient services on-site, The UPS Store and Caesars Palace relationship deepens, upholding their joint commitment to quality service at one of Las Vegas’s most iconic destinations.

If you are interested in learning more about opening a The UPS Store in eithernon-traditional or traditional available locations, contact the Non-Traditional Department today at (800) 623-7253.

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We Proudly Support Our Veterans

Participating partners with the VetFran program, The UPS Store offers qualifying veterans $10,000 off their franchise fee to start their new business. To learn more, contact The UPS Store Franchise Development Team.

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Ranked for over 30 Consecutive Years

The UPS Store has been ranked #1 in the postal and business services category for over 30 years and remains in the top 5 overall for the fifth consecutive year according to the Franchise 500 list.

Kristin Howard

Franchisee, Michigan

The reason my husband and I decided to go into franchising and specifically with The UPS Store, is the different opportunities we're given with the business. The UPS Store has name recognition as well as opportunities to expand.

Debbie Adams

Franchisee, Kentucky

What I enjoy most about being a The UPS Store owner is working with my customers. We are the solution specialists for our customers.

Jim George

Franchisee, Illinios

My favorite part about The UPS Store network is the camaraderie with other franchisees. Everybody loves to help everybody else. You’re really part of a family.

Greg Murray

Franchisee, Florida

The interesting thing about The UPS Store is that when a customer walks through the door there's an extremely high probability that they're coming there to do something that is important to them. So at the end of the day, what we do for customers is very important and they are trusting that we are going to do it well.

See the Full Testimonial

Mariana Huberman

Franchisee, Washington, D.C.

One of the things that I love about The UPS Store franchise system is that you're not ever in this by yourself. The franchisees of The UPS Store network are great.

Heidi Morris

Franchisee, Colorado

The thing I enjoy most about being a The UPS Store franchisee is I get to get up, go to work and know that I'm helping other business owners succeed in what they're doing.

Bob Brown

Franchisee, Tennessee

Owning a The UPS Store franchise has changed my life because it's finally given me the opportunity to engage my customers and my staff and be able to take real pride in what I do. As a franchisee, we get faced with solving peoples' problems every day and we do everything we possibly can to try to help.

Marie Jensen

Franchisee, Oregon

My favorite thing about The UPS Store is the variety. I love the variety of customers, I love the variety of services; getting to know the customers, meeting their needs, finding out how we can help them accomplish what they need to accomplish and seeing how happy they are. That makes me ecstatic.

Tad Mollnhauer

Franchisee, Florida

With the products and services that The UPS Store provides we can make a difference in people's lives and that is the best reason for being a The UPS Store owner.

Joy Batchelor

Franchisee, Idaho

What makes being a The UPS Store franchisee worthwhile at the end of the day is the customers. The customers treat us like we're family.

Paul Erchinger

Franchisee, Texas

One nice benefit of owning a The UPS Store franchise for me has been that it gives me the opportunity to be more involved in the community. As I make relationships with others it seems like no matter what the environment is, in one way or another business comes out of that and that's not my objective—it's been a secondary benefit to being involved in the community.

Chris Reminder

Franchisee, Ohio

There are several things that I really enjoy about being a The UPS Store franchisee. First and foremost it allows me to get to know the people in the local community and that is a lot of fun. We get to see people on a regular basis. We get to know their life stories. That's a lot of fun.

Bruce Jones

Franchisee, Kentucky

Since we have joined The UPS Store, our life has changed by just having more time to spend together as a family. We've been very fortunate with the stores that we have and we have a great staff that looks out for our best interest and we look out for theirs.

Lonnie Williams

Franchisee, Oklahoma

What makes The UPS Store so successful is it gives each individual an opportunity to grow with the network and just meet the challenges that are brought to them on a daily basis. Every day gives us a new opportunity to help another person, to help another small business, to answer a question and to solve a problem.

Jeff Graham

Franchisee, Alabama

I love my customers. I love my employees. I love every person, every face that comes into my store. I enjoy every day going into work and I can't see doing anything else for the rest of my life.

Stacie Stigar

Franchisee, Alaska

I think that this franchise is so successful because of all of the resources that are available to us as center owners—we have marketing materials, we have so many different opportunities for help from the home office, and it just really makes for a great franchise.

Don Pollard

Franchisee, New Jersey

I think the thing that makes this franchise successful is a number of things. First of all we have an outstanding system, we have a great product, a great brand, and we're able to attract dynamic people to run these centers and run the business. So I think when you put all that together it really provides for a winning combination.

Mary Ellen Nichols

Franchisee, Tennessee

The thing I love about the franchise is that you have the UPS name backing you but yet you also have the autonomy to make your own decisions to promote.

Laura Griffin

Franchisee, Florida

In the eight short months I've owned my The UPS Store it has really changed my life. I've gone from being an employee of someone else to being an employer of my associates. It's a big responsibility but it's exciting every day.

Sandy Scandrett

Franchisee, Wisconsin

Being a The UPS Store franchisee has improved every aspect of my life. It's very rewarding financially, professionally, and emotionally. I have a large number of regular customers who are really, really appreciative of everything we do.

Kristie Robison

Franchisee, Alabama

I would say owning a The UPS Store location has changed my life to where I have more time and flexibility. In owning your own business you get your store up and running and you get employees that you can trust that are going to help keep your store running. This allows me to attend my two boys' ball games and also travel and do things with them so it has really changed my life for the better.