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Jan
17
2019
INDUSTRY NEWS

The UPS Store is #5 on Entrepreneur Magazine’s 2019 Franchise 500 List

The UPS Store is #5 on Entrepreneur Magazine’s 2019 Franchise 500 List

The UPS Store has once again been named one of the world’s top franchise brands according to Entrepreneur Magazine’s 40th Annual Franchise 500 list. The UPS Store was ranked #5 among all franchise brands and named the top brand in the postal, printing, communications and business services category. This marks the 29th year in a row that The UPS Store has achieved inclusion within this selective ranking program and its third year in the top five.

“We are honored to receive this recognition as a top franchise company,” said Chris Adkins, vice president of franchise and business development for The UPS Store, Inc. “At The UPS Store, we strive to be a trusted partner for our franchisees, providing support and diverse opportunities to help them achieve their full potential. With over 5,000 locations in North America, The UPS Store carries a strong brand presence across the country with a focus on retailing excellence and world-class customer service,” Adkins added.

How Entrepreneur Magazine Determines the Franchise 500 Ranking

The Entrepreneur Franchise 500 ranking is an exclusive annual collection of premiere franchise brands across 17 distinct business categories. To be considered for the list, franchise brands must meet these requirements:

  • Have a minimum of 10 units open and operating
  • Have at least one franchise located in either the U.S. or Canada
  • Be seeking new franchisees in the U.S. or Canada

After determining eligibility, Entrepreneur looks at more than 150 data points and ranks the 500 companies with the highest overall scores. The franchise industry has experienced a lot of change in the 40 years that Entrepreneur has been publishing this list. Their proprietary formula has evolved to evaluate the strength of current franchise opportunities. The major factors influencing a brand’s score are:

  • Costs and fees: franchise fee, total investment, royalty fees
  • Size and growth: open and operating units, growth rate, closures
  • Support: training times, marketing support, operational support, franchisor infrastructure, financing availability, litigation
  • Brand strength: social media presence, system size, years in business, years franchising
  • Financial strength and stability: audited financial statements

Why The UPS Store Is a Top Franchise Brand

The UPS Store has been in business for nearly 40 years and has a proven business model that has helped thousands of franchisees achieve success.

Our franchisees enjoy the power of a nationally renowned brand with a celebrated reputation. And, with our comprehensive training program, ongoing support and guidance, they’re never in business alone.

One of the main reasons The UPS Store has consistently been named a top franchise brand is our commitment to continued growth and expanded opportunities including store-in-store and other non-traditional locations.

With the store-in-store model, franchisees set up freestanding centers inside existing high-traffic businesses such as pharmacies, hardware and grocery stores. This allows business owners to provide additional services to their existing customers and become a one-stop shop. The store-in-store model is especially valuable in smaller communities where the variety of printing and shipping services provided by The UPS Store is not readily available.

The UPS Store centers can also be established within other non-traditional locations such as hotels and convention centers. These locations are critical to the daily operation of the facility and meeting the needs of guests and conference attendees. Non-traditional locations can also be located on military bases. These centers are a convenient and reliable resource for the community and help families stay in touch with their loved ones. Likewise, centers on college campuses control the chaos of mail delivery, package receiving and storage during breaks and move-out periods.

Interested in exploring opportunities to open a The UPS Store location in your area? Contact our franchise development team today!

Store-in-Store and Non-Traditional Location Success Stories

Elmora Healthcare & Pharmacy

Owned by the Hertz family for more than 78 years, Elmora Healthcare and Pharmacy has a great reputation in the community. Although a well-established business with a strong customer base, owners Michael and Ben Hertz were looking for new ways to increase foot traffic in the pharmacy. After considering that the city of over 120,000 people had no access to printing and shipping services, they decided to open the first-ever The UPS Store center located within a pharmacy.

When asked about their success, Ben noted, “Every day, literally, people come in and say this is the greatest idea. We needed one of these in our town.”

Customers love the idea of being able to have their prescriptions filled and utilize the services offered by The UPS Store at the same time. “It also gives us extended hours that our customers really appreciate. Customers can come in before work, after work – our store offers them the convenience of being there when they need us,” Ben added.

And the foot traffic? They now see hundreds of new people every day who have never been in the store or ever even heard of the pharmacy. As a result, both businesses benefit.

Belmont University

The UPS Store franchisees Les Jackson and Jim Thein overhauled the on-campus mail facility at Belmont University in Nashville, TN. By implementing new services and technologies, they were able to streamline mail management for the university and service the needs of the community.

The center handles all incoming mail and packages for the university’s 8,800 students and faculty. When a package arrives, the recipient is notified via email or text with a pickup code. To retrieve the package, the recipient goes to The UPS Store on campus and enters the code into a kiosk wall module. The UPS Store team members are notified and release the package after verifying identification.

To improve convenience for package retrieval, an electronic locker system was installed – the first nationwide. Students/faculty pay in advance for locker service. Then, when they receive a package, they can retrieve it at their convenience with 24-hour access using a confirmation code they receive via email.

Conveniently located on the corner of the Belmont University campus with an easily accessible public parking lot, it’s also a full-service store for the local neighborhood.

“We wanted to work together with the university to provide an asset not only to the faculty and students, but to the surrounding community,” said Jackson. “And we can only get bigger and better as we go.”

Hilton Orlando

The Hilton Orlando is one of Orlando’s premier convention hosts. With a Four Diamond rating, 236,000 square feet of meeting and event space, and a connecting walkway to the Orange County Convention Center, it hosts hundreds of conferences each year. The UPS Store became the perfect solution for a full-service business center to support meeting planners and conference attendees.

Operated by franchisees Michael Shaginaw and Michael Onorato, the non-traditional location acts as an extension of the hotel by also running its package handling service with the highest level of reliability and customer service. By attending the hotel’s weekly staff meetings, The UPS Store is in tune with the inner workings of the hotel and equipped to offer the on-site services needed by many guests.

“We get many compliments from guests,” Shaginaw says. “Business and leisure travelers alike say, ‘Thank you. We’re glad you’re here. We use our local The UPS Store, and we’re glad to see you in a hotel.’”

Ranked for 29 Consecutive Years

Ranked for 29 Consecutive Years

The UPS Store has been ranked #1 in the postal and business services category for 29 years and remains in the top 5 overall for the third consecutive year according to the Franchise 500 list.

We Proudly Support Our Veterans

We Proudly Support Our Veterans

Participating partners with the VetFran program, The UPS Store offers qualifying veterans $10,000 off their franchise fee to start their new business. To learn more, contact The UPS Store Franchise Development Team.

Kristin Howard

Franchisee, Michigan

The reason my husband and I decided to go into franchising and specifically with The UPS Store, is the different opportunities we're given with the business. The UPS Store has name recognition as well as opportunities to expand.

Debbie Adams

Franchisee, Kentucky

What I enjoy most about being a The UPS Store owner is working with my customers. We are the solution specialists for our customers.

Jim George

Franchisee, Illinios

My favorite part about The UPS Store network is the camaraderie with other franchisees. Everybody loves to help everybody else. You’re really part of a family.

Greg Murray

Franchisee, Florida

The interesting thing about The UPS Store is that when a customer walks through the door there's an extremely high probability that they're coming there to do something that is important to them. So at the end of the day, what we do for customers is very important and they are trusting that we are going to do it well.

See the Full Testimonial

Mariana Huberman

Franchisee, Washington, D.C.

One of the things that I love about The UPS Store franchise system is that you're not ever in this by yourself. The franchisees of The UPS Store network are great.

Heidi Morris

Franchisee, Colorado

The thing I enjoy most about being a The UPS Store franchisee is I get to get up, go to work and know that I'm helping other business owners succeed in what they're doing.

Bob Brown

Franchisee, Tennessee

Owning a The UPS Store franchise has changed my life because it's finally given me the opportunity to engage my customers and my staff and be able to take real pride in what I do. As a franchisee, we get faced with solving peoples' problems every day and we do everything we possibly can to try to help.

Marie Jensen

Franchisee, Oregon

My favorite thing about The UPS Store is the variety. I love the variety of customers, I love the variety of services; getting to know the customers, meeting their needs, finding out how we can help them accomplish what they need to accomplish and seeing how happy they are. That makes me ecstatic.

Tad Mollnhauer

Franchisee, Florida

With the products and services that The UPS Store provides we can make a difference in people's lives and that is the best reason for being a The UPS Store owner.

Joy Batchelor

Franchisee, Idaho

What makes being a The UPS Store franchisee worthwhile at the end of the day is the customers. The customers treat us like we're family.

Paul Erchinger

Franchisee, Texas

One nice benefit of owning a The UPS Store franchise for me has been that it gives me the opportunity to be more involved in the community. As I make relationships with others it seems like no matter what the environment is, in one way or another business comes out of that and that's not my objective—it's been a secondary benefit to being involved in the community.

Chris Reminder

Franchisee, Ohio

There are several things that I really enjoy about being a The UPS Store franchisee. First and foremost it allows me to get to know the people in the local community and that is a lot of fun. We get to see people on a regular basis. We get to know their life stories. That's a lot of fun.

Bruce Jones

Franchisee, Kentucky

Since we have joined The UPS Store, our life has changed by just having more time to spend together as a family. We've been very fortunate with the stores that we have and we have a great staff that looks out for our best interest and we look out for theirs.

Lonnie Williams

Franchisee, Oklahoma

What makes The UPS Store so successful is it gives each individual an opportunity to grow with the network and just meet the challenges that are brought to them on a daily basis. Every day gives us a new opportunity to help another person, to help another small business, to answer a question and to solve a problem.

Jeff Graham

Franchisee, Alabama

I love my customers. I love my employees. I love every person, every face that comes into my store. I enjoy every day going into work and I can't see doing anything else for the rest of my life.

Stacie Stigar

Franchisee, Alaska

I think that this franchise is so successful because of all of the resources that are available to us as center owners—we have marketing materials, we have so many different opportunities for help from the home office, and it just really makes for a great franchise.

Don Pollard

Franchisee, New Jersey

I think the thing that makes this franchise successful is a number of things. First of all we have an outstanding system, we have a great product, a great brand, and we're able to attract dynamic people to run these centers and run the business. So I think when you put all that together it really provides for a winning combination.

Mary Ellen Nichols

Franchisee, Tennessee

The thing I love about the franchise is that you have the UPS name backing you but yet you also have the autonomy to make your own decisions to promote.

Laura Griffin

Franchisee, Florida

In the eight short months I've owned my The UPS Store it has really changed my life. I've gone from being an employee of someone else to being an employer of my associates. It's a big responsibility but it's exciting every day.

Sandy Scandrett

Franchisee, Wisconsin

Being a The UPS Store franchisee has improved every aspect of my life. It's very rewarding financially, professionally, and emotionally. I have a large number of regular customers who are really, really appreciative of everything we do.

Kristie Robison

Franchisee, Alabama

I would say owning a The UPS Store location has changed my life to where I have more time and flexibility. In owning your own business you get your store up and running and you get employees that you can trust that are going to help keep your store running. This allows me to attend my two boys' ball games and also travel and do things with them so it has really changed my life for the better.