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Questions You Need to Ask When Hiring Employees

Questions You Need to Ask When Hiring Employees

If you own a franchise or are thinking of starting one, here are 10 questions you should ask when hiring employees.

So you’ve decided to get into franchising. Congrats! You’re about to embark on a rewarding and challenging career where you get to chart your own path to success. If you’re a take-charge kind of person, starting a franchise is a viable alternative to starting your own business. The franchise model helps to mitigate the risks associated with starting a new business by providing a proven business model with pre-defined management and work practices, along with comprehensive training and ongoing guidance and support.

The franchise model does not, however, safeguard you from all the risks of owning a business. As a franchise owner, you still need to make sound business decisions to make sure your business succeeds. Some of the most important decisions you’ll make initially are hiring the right people to help you run your business. There’s no room for bad hires in a small business. Hiring the wrong person is expensive and time-consuming and has a negative impact on your work environment. But hiring the right person pays you back a thousand times over with increased productivity, high employee morale, the ability to accomplish challenging goals and an overall positive impact on the work environment.

One of the best things you can do as a business owner is to spend time and effort finding the right people the first time around. As you search for your ideal employees, look for people whose values, views and behaviors align with your own and those of the business. Someone who exemplifies the ideals of your business will likely be a more engaged, loyal and long-term employee.

10 Questions to Ask When Hiring New Employees

Hiring the right employee is often easier said than done. That’s why the interview process is such a critical step in finding someone with the right personality and skills for the job. With that in mind, here are 10 questions franchise owners should ask a candidate before making a hire.

Tell me about yourself.

While not technically a question, this open-ended prompt gives the candidate an opportunity to share a little bit about their background, education, experience and hobbies. It gives you a chance to learn about who the person is, what he or she values and what motivates this candidate.

What would you need from the company to make sure you are delivering quality work and making our customers happy?

A candidate’s response to this question helps you understand his or her values and can help you generate ideas for how to improve your own business practices. It shows that you’re open to feedback and interested in hearing new ideas. Knowing that you value input could also inspire that hire want to work harder.

Tell me about a time you had to learn a new skill to complete a project.

Like small business jobs, positions at franchise locations are often less specialized. Employees need to have the flexibility to handle a variety of tasks and be willing and able to learn new skills. If your business is committed to offering innovative new products and services to meet the needs of your customers, ongoing training is a must.

Tell me about a difficult situation or conflict you had with a manager, co-worker, or customer and how you resolved it.

Responses to this question will help you get a sense of how the candidate deals with people. Since franchise businesses often have few employees and a limited physical workspace, problems need to be addressed quickly and maturely before they become major issues.  

How will you provide excellent experiences to our customers?

This question will help you gauge how much the candidate enjoys interacting with customers and the level of service he or she will provide. The candidate should be excited and passionate about impressing customers and ready and willing to provide great experiences. Since word of mouth is a primary form of advertising for a franchise business, excellent customer service is critical.

What are your pay expectations?

If the pay is set, make sure the candidate is aware of the amount and willing to accept it. If there is room for flexibility, be sure to discuss the candidate’s expectations. It’s best to have this conversation up front to prevent wasted time if expectations do not align.

How would you wrangle a herd of cats?

Unusual questions like this can help you gain a little insight into a candidate’s personality. Depending on the question, it can also help you judge candidates’ reasoning skills, ability to think on their feet and how well they keep their composure when thrown for a loop.

What are your goals for the future?

Responses to this question will help you gauge dedication and longevity. If the job aligns with the candidate’s long-term goals, he or she is more likely to stick around rather than moving on as soon as a better opportunity comes along.

What do you feel I need to know that we haven’t discussed?

This question gives the candidate an opportunity to talk about skills or experiences that weren’t already covered. It also allows time to ask about things that might be important to his or her satisfaction with the job. Bottom line, it gives you peace of mind knowing you allowed ample time and opportunity for discussion.

When you find a candidate who seems promising, it’s worth spending a bit more time with him or her to get a better feel for what it would be like working together every day and how this person would fit in with any existing staff. It doesn’t matter how qualified the candidate is or what skills he or she has; if you can’t build a strong working relationship, it won’t be conducive to business success. Carefully consider all factors and resist the urge to hire a candidate who is most like you just because it feels comfortable. While it’s true it could mean you won’t get any surprises once he or she starts, the goal is to find someone whose strengths are complementary to your own, not the same.

2023 Entrepreneur's Franchise 500 Top Rated for Veterans badge

We Proudly Support Our Veterans

Participating partners with the VetFran program, The UPS Store offers qualifying veterans $15,000 off their franchise fee to start their new business. To learn more, contact The UPS Store Franchise Development Team.

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Ranked for over 30 Consecutive Years

The UPS Store has been ranked #1 in the postal and business services category for over 30 years and remains in the top 5 overall for the seventh consecutive year according to the Franchise 500 list.

Kristin Howard

Franchisee, Michigan

The reason my husband and I decided to go into franchising and specifically with The UPS Store, is the different opportunities we're given with the business. The UPS Store has name recognition as well as opportunities to expand.

Debbie Adams

Franchisee, Kentucky

What I enjoy most about being a The UPS Store owner is working with my customers. We are the solution specialists for our customers.

Jim George

Franchisee, Illinios

My favorite part about The UPS Store network is the camaraderie with other franchisees. Everybody loves to help everybody else. You’re really part of a family.

Greg Murray

Franchisee, Florida

The interesting thing about The UPS Store is that when a customer walks through the door there's an extremely high probability that they're coming there to do something that is important to them. So at the end of the day, what we do for customers is very important and they are trusting that we are going to do it well.

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Mariana Huberman

Franchisee, Washington, D.C.

One of the things that I love about The UPS Store franchise system is that you're not ever in this by yourself. The franchisees of The UPS Store network are great.

Heidi Morris

Franchisee, Colorado

The thing I enjoy most about being a The UPS Store franchisee is I get to get up, go to work and know that I'm helping other business owners succeed in what they're doing.

Bob Brown

Franchisee, Tennessee

Owning a The UPS Store franchise has changed my life because it's finally given me the opportunity to engage my customers and my staff and be able to take real pride in what I do. As a franchisee, we get faced with solving peoples' problems every day and we do everything we possibly can to try to help.

Marie Jensen

Franchisee, Oregon

My favorite thing about The UPS Store is the variety. I love the variety of customers, I love the variety of services; getting to know the customers, meeting their needs, finding out how we can help them accomplish what they need to accomplish and seeing how happy they are. That makes me ecstatic.

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Tad Mollnhauer

Franchisee, Florida

With the products and services that The UPS Store provides we can make a difference in people's lives and that is the best reason for being a The UPS Store owner.

Joy Batchelor

Franchisee, Idaho

What makes being a The UPS Store franchisee worthwhile at the end of the day is the customers. The customers treat us like we're family.

Paul Erchinger

Franchisee, Texas

One nice benefit of owning a The UPS Store franchise for me has been that it gives me the opportunity to be more involved in the community. As I make relationships with others it seems like no matter what the environment is, in one way or another business comes out of that and that's not my objective—it's been a secondary benefit to being involved in the community.

Chris Reminder

Franchisee, Ohio

There are several things that I really enjoy about being a The UPS Store franchisee. First and foremost it allows me to get to know the people in the local community and that is a lot of fun. We get to see people on a regular basis. We get to know their life stories. That's a lot of fun.

Bruce Jones

Franchisee, Kentucky

Since we have joined The UPS Store, our life has changed by just having more time to spend together as a family. We've been very fortunate with the stores that we have and we have a great staff that looks out for our best interest and we look out for theirs.

Lonnie Williams

Franchisee, Oklahoma

What makes The UPS Store so successful is it gives each individual an opportunity to grow with the network and just meet the challenges that are brought to them on a daily basis. Every day gives us a new opportunity to help another person, to help another small business, to answer a question and to solve a problem.

Jeff Graham

Franchisee, Alabama

I love my customers. I love my employees. I love every person, every face that comes into my store. I enjoy every day going into work and I can't see doing anything else for the rest of my life.

Stacie Stigar

Franchisee, Alaska

I think that this franchise is so successful because of all of the resources that are available to us as center owners—we have marketing materials, we have so many different opportunities for help from the home office, and it just really makes for a great franchise.

Don Pollard

Franchisee, New Jersey

I think the thing that makes this franchise successful is a number of things. First of all we have an outstanding system, we have a great product, a great brand, and we're able to attract dynamic people to run these centers and run the business. So I think when you put all that together it really provides for a winning combination.

Mary Ellen Nichols

Franchisee, Tennessee

The thing I love about the franchise is that you have the UPS name backing you but yet you also have the autonomy to make your own decisions to promote.

Laura Griffin

Franchisee, Florida

In the eight short months I've owned my The UPS Store it has really changed my life. I've gone from being an employee of someone else to being an employer of my associates. It's a big responsibility but it's exciting every day.

Sandy Scandrett

Franchisee, Wisconsin

Being a The UPS Store franchisee has improved every aspect of my life. It's very rewarding financially, professionally, and emotionally. I have a large number of regular customers who are really, really appreciative of everything we do.

Kristie Robison

Franchisee, Alabama

I would say owning a The UPS Store location has changed my life to where I have more time and flexibility. In owning your own business you get your store up and running and you get employees that you can trust that are going to help keep your store running. This allows me to attend my two boys' ball games and also travel and do things with them so it has really changed my life for the better.