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Opening The UPS Store Franchise at Arizona State University

Opening The UPS Store Franchise at Arizona State University

The UPS Store at Arizona State University has been a great resource for the very large student body.

About Arizona State University

Arizona State University (ASU) is a public metropolitan research university located on several campuses spread across the Phoenix, Ariz. Metropolitan Area. It is the largest public university in the United States by enrollment, with more than 70,000 students across all campuses. Currently, ASU ranks as one of the Top 25 research institutes in the U.S. and one of America’s Best Colleges by U.S. News & World Report. ASU's campus housing accommodates one of the largest residential populations in the nation with over 13,000 residents: a figure that will increase each year as the university continues to build more on-campus housing.

The Client Challenge

With a large student body populating ASU’s campus, handling mail and packages was similar to managing postal, parcel and shipping services for a small city. When the university directly handled mail for on-campus students, they had a manual system which delivered mail individually to mailrooms inside each residence hall. They were tasked with hiring students to sort and deliver mail to multiple locations throughout campus, without a database or tracking system. The process led to issues with lost packages and misplaced mail. And with claims of lost packages, the university experienced unpredictable replacement costs.

Realizing that mailroom management was outside its area of expertise, ASU administrators decided to partner with an expert in the field—The UPS Store—to streamline their mailbox services. The UPS Store’s organization condensed 14 delivery locations into two non-traditional franchise store locations and implemented a state-of-the-art Parcel Management System to monitor and track packages during shipment. Implementing the system greatly improved delivery accuracy.

“We find that students order a lot of products online. Our package count continues to increase and we have the capabilities to handle the increases without forfeiting quality service,” said The UPS Store franchisee, David Anderson.

“We are very pleased with our partnership with The UPS Store,” said ASU Senior Director Melissa Krewson. “The store provides a customer service oriented solution to mail management—interacting with our residents daily, while also providing added services by having a fully functional The UPS Store with printing and packing services.”

The two non-traditional stores on campus manage approximately 9,000 student mailboxes. In addition to virtually eliminating lost mail and packages, The UPS Store created custom solutions to make things easier for the university and its students, such as “home-to-home” delivery services and summer storage options.

With The UPS Store’s custom shipping services, specifically, their home-to-home services, The UPS Store at the ASU campus has completely streamlined the move in/out process to ease the challenges during fall and spring semesters. Before a student moves onto campus, The UPS Store sends boxes to their home address. The student returns them with their move-in items and the store delivers the boxes to their dorm rooms prior to their designated move-in date. The store also created software to manage the sign-up process, so students can enroll in home-to-home service online—making access to this service more convenient for students.

When students head home in the summer, The UPS Store also provides a variety of shipping options, as well as professional packing services and supplies to get their belongings home safe. For those needing to store items such as televisions and refrigerators, The UPS Store offers a temporary summer storage program between semesters.

The UPS Store also allows students to continue renting their mailbox no matter how many times they move, either on or off campus—providing a low-cost option for mail delivery. This allows students to keep their mailing address for the duration of their time at ASU, so they don’t have to risk important information being sent to the wrong address.

Benefits of having a Non-traditional The UPS Store on campus:

  • Lowered parcel congestion
  • Lowered staffing needs
  • State-of-the-art tracking Parcel Management System

The UPS Store opportunities to students:

  • Reliable postal and mailbox services
  • Home-to-home delivery services
  • Options for summer storage
  • Full range of printing services, including ability to remotely send documents to the store to print
  • Faxing, notary and computer services

In partnership with the university, The UPS Store employs approximately 30 students. Management takes into account their individual class schedules to ensure that students can easily work their shifts without missing class or taking away from their academic success.

“We like to give our students opportunities to be employed on campus, and it’s an added bonus that The UPS Store hires students,” said ASU Senior Director Melissa Krewson.

“The best benefit The UPS Store provides is that taking the burden of parcel management off of the school so they can focus on education and residential life for students. It is very much a partnership,” said The UPS Store franchisee, David Anderson.

“I appreciate not having to worry. We let the experts do what they do, and that is to provide mail services to students on campus,” said ASU Senior Director Melissa Krewson.

If you are interested in learning more about opening a The UPS Store in either non-traditional or traditional available locations, contact the Non-Traditional Department today at (877) 623-7253.

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We Proudly Support Our Veterans

Participating partners with the VetFran program, The UPS Store offers qualifying veterans $10,000 off their franchise fee to start their new business. To learn more, contact The UPS Store Franchise Development Team.

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Ranked for over 30 Consecutive Years

The UPS Store has been ranked #1 in the postal and business services category for over 30 years and remains in the top 5 overall for the fifth consecutive year according to the Franchise 500 list.

Kristin Howard

Franchisee, Michigan

The reason my husband and I decided to go into franchising and specifically with The UPS Store, is the different opportunities we're given with the business. The UPS Store has name recognition as well as opportunities to expand.

Debbie Adams

Franchisee, Kentucky

What I enjoy most about being a The UPS Store owner is working with my customers. We are the solution specialists for our customers.

Jim George

Franchisee, Illinios

My favorite part about The UPS Store network is the camaraderie with other franchisees. Everybody loves to help everybody else. You’re really part of a family.

Greg Murray

Franchisee, Florida

The interesting thing about The UPS Store is that when a customer walks through the door there's an extremely high probability that they're coming there to do something that is important to them. So at the end of the day, what we do for customers is very important and they are trusting that we are going to do it well.

See the Full Testimonial

Mariana Huberman

Franchisee, Washington, D.C.

One of the things that I love about The UPS Store franchise system is that you're not ever in this by yourself. The franchisees of The UPS Store network are great.

Heidi Morris

Franchisee, Colorado

The thing I enjoy most about being a The UPS Store franchisee is I get to get up, go to work and know that I'm helping other business owners succeed in what they're doing.

Bob Brown

Franchisee, Tennessee

Owning a The UPS Store franchise has changed my life because it's finally given me the opportunity to engage my customers and my staff and be able to take real pride in what I do. As a franchisee, we get faced with solving peoples' problems every day and we do everything we possibly can to try to help.

Marie Jensen

Franchisee, Oregon

My favorite thing about The UPS Store is the variety. I love the variety of customers, I love the variety of services; getting to know the customers, meeting their needs, finding out how we can help them accomplish what they need to accomplish and seeing how happy they are. That makes me ecstatic.

Tad Mollnhauer

Franchisee, Florida

With the products and services that The UPS Store provides we can make a difference in people's lives and that is the best reason for being a The UPS Store owner.

Joy Batchelor

Franchisee, Idaho

What makes being a The UPS Store franchisee worthwhile at the end of the day is the customers. The customers treat us like we're family.

Paul Erchinger

Franchisee, Texas

One nice benefit of owning a The UPS Store franchise for me has been that it gives me the opportunity to be more involved in the community. As I make relationships with others it seems like no matter what the environment is, in one way or another business comes out of that and that's not my objective—it's been a secondary benefit to being involved in the community.

Chris Reminder

Franchisee, Ohio

There are several things that I really enjoy about being a The UPS Store franchisee. First and foremost it allows me to get to know the people in the local community and that is a lot of fun. We get to see people on a regular basis. We get to know their life stories. That's a lot of fun.

Bruce Jones

Franchisee, Kentucky

Since we have joined The UPS Store, our life has changed by just having more time to spend together as a family. We've been very fortunate with the stores that we have and we have a great staff that looks out for our best interest and we look out for theirs.

Lonnie Williams

Franchisee, Oklahoma

What makes The UPS Store so successful is it gives each individual an opportunity to grow with the network and just meet the challenges that are brought to them on a daily basis. Every day gives us a new opportunity to help another person, to help another small business, to answer a question and to solve a problem.

Jeff Graham

Franchisee, Alabama

I love my customers. I love my employees. I love every person, every face that comes into my store. I enjoy every day going into work and I can't see doing anything else for the rest of my life.

Stacie Stigar

Franchisee, Alaska

I think that this franchise is so successful because of all of the resources that are available to us as center owners—we have marketing materials, we have so many different opportunities for help from the home office, and it just really makes for a great franchise.

Don Pollard

Franchisee, New Jersey

I think the thing that makes this franchise successful is a number of things. First of all we have an outstanding system, we have a great product, a great brand, and we're able to attract dynamic people to run these centers and run the business. So I think when you put all that together it really provides for a winning combination.

Mary Ellen Nichols

Franchisee, Tennessee

The thing I love about the franchise is that you have the UPS name backing you but yet you also have the autonomy to make your own decisions to promote.

Laura Griffin

Franchisee, Florida

In the eight short months I've owned my The UPS Store it has really changed my life. I've gone from being an employee of someone else to being an employer of my associates. It's a big responsibility but it's exciting every day.

Sandy Scandrett

Franchisee, Wisconsin

Being a The UPS Store franchisee has improved every aspect of my life. It's very rewarding financially, professionally, and emotionally. I have a large number of regular customers who are really, really appreciative of everything we do.

Kristie Robison

Franchisee, Alabama

I would say owning a The UPS Store location has changed my life to where I have more time and flexibility. In owning your own business you get your store up and running and you get employees that you can trust that are going to help keep your store running. This allows me to attend my two boys' ball games and also travel and do things with them so it has really changed my life for the better.