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How The UPS Store Supports Small Business

How The UPS Store Supports Small Business

Owning a The UPS Store franchise allows you to empower small businesses with meaningful products, services and support to keep communities strong.

The UPS Store serves a wide range of customers but is especially committed to helping small businesses thrive. We understand the challenges small businesses face and are proud to empower owners with meaningful products, services and support to help them meet their goals. Our cutting-edge technology and high-quality solutions help small businesses overcome pain points, increase efficiency and even inspire improved processes. We’re working along-side small businesses to remove barriers and help them grow. As the heart of the local economy, small businesses keep communities strong.

Looking for a way to support your own community? Owning a The UPS Store franchise gives you the chance to partner with local businesses and help them succeed which is more important now than ever. Backed by 40 years of franchise experience, The UPS Store is an industry leader providing franchise opportunities in markets across the country. Our numerous awards and accolades include consistent recognition by Entrepreneur magazine as a top ranked franchise opportunity. In fact, this year marked the 31st consecutive year The UPS Store has achieved inclusion on the prestigious Entrepreneur Franchise 500 list and our fifth straight year ranked in the top five overall. Our modern new store design and flexibility to quickly adapt to customers’ ever-changing needs helped The UPS Store jump two spots to rank third overall this year, while remaining #1 in the postal and business services category.

Valuable Small Business Services

In addition to being one of the best values among franchise brands, franchisees choose The UPS Store for our exceptional customer experience, dedication to service and focus on supporting small business in our communities. Franchisee Tom Reese agrees, “One of my goals in opening this store was to make a difference in the community I’m in.” Small businesses need more than resilience. They need a trusted partner to help them succeed. Here’s a look at some of the services The UPS Store provides to give small business owners more time and control to make their lives easier.

Mailbox Services

Mailbox services give small businesses a real street address, not just a P.O. box, to boost professionalism with convenience and security. We accept shipments from any carrier, provide mail receipt notifications, mail holding and forwarding services along with 24-hour access to help small businesses run more efficiently.

Packing and Shipping

The UPS Store professional packing and shipping helps small businesses keep up the pace with fast and reliable domestic and international shipping and delivery. No matter how big or bulky the item, we can get it where it needs to go securely. With our pack and ship guarantee, customers can rest easy knowing their items will arrive safely and intact so they can focus on other aspects of their business.


From copies and quick prints to logo design and 3D printing, we offer a wide variety of print products to help small businesses make a lasting impression. Small businesses turn to The UPS Store for marketing materials with professional results. Our products and services help small businesses save money and improve their profitability which is especially important when budgets are tight. Franchisee Joy Batchelor shares this about a local restaurant that printed their own menus until their printer broke, “They came to me just so they could use their own paper to print. I quoted them on their exact paper and found out that I can produce their menus for $1.75 cheaper than what they were doing on their own printer. They were so excited that they can’t wait to print with me forever.”

Direct Mail

Our every door direct mail tool helps small businesses reach customers directly in their neighborhood. We make it easy to spread the word and take all the guesswork and complexities out of direct mail marketing. The “shop local” movement has been a growing trend in recent years and reached fever pitch during the pandemic, highlighting the critical role small businesses play in a community. Our direct mail solution gives businesses the opportunity to connect with residents and share local love.

Small Business Services

We understand small businesses typically have limited resources. To help them operate more confidently, The UPS Store provides small business services to help create relationships with service providers and offer exclusive deals on essential business services. Plus, small business owners can engage with The UPS Store franchise owners to provide feedback they can use to help create and improve existing services to better meet their needs.

Our franchisees are proud to help fellow business owners along their path to success. Franchisee Blair McDougall says, “We’re able to support a number of small business accounts within our franchise by getting to know them and getting a better understanding of what their goals and objectives are, what they need to be successful.”

Reaching Customers with Non-Traditional Locations

There is a need for high-quality business services in every market. Some require creative methods of bringing those services to areas that need them most. That’s why The UPS Store offers non-traditional franchise opportunities like store in store locations and inside hotel and convention centers, colleges and universities and military bases.

Our store in store concept allows owners of established businesses like grocery stores, self-storage facilities and even smaller retail spaces like pharmacies and hardware stores to provide value-added products and services to their existing customer base. This model also drives new business and customers into the store providing the opportunity to increase sales for the primary business.

Both The UPS Store franchise owners and small businesses win when franchisees choose to open a location in a rural market. These areas have many advantages and our Main Street franchise model makes it even more affordable to own a franchise that delivers top notch shipping, packing, mailing and printing services to small towns off the beaten path. This low-cost franchise option offers a reduced fee and significant savings on other start-up costs for franchisees who open their business in a small town or rural community.

Check out these non-traditional franchise success stories to learn more.

Whether their center is large or small, The UPS Store franchisees take great pride in what they do and the services they offer. They love getting to know to the other business owners and residents in their community and supporting local organizations, which in turn helps their business grow. Want to own your own future while helping small businesses in your community push forward? Contact our franchise development team to learn how to get started.

Entrepreneur's Franchise Top Rated for Veterans in 2022 badge

We Proudly Support Our Veterans

Participating partners with the VetFran program, The UPS Store offers qualifying veterans $15,000 off their franchise fee to start their new business. To learn more, contact The UPS Store Franchise Development Team.

Entrepreneur's Franchise 500 Ranked #4 in 2023 badge

Ranked for over 30 Consecutive Years

The UPS Store has been ranked #1 in the postal and business services category for over 30 years and remains in the top 5 overall for the seventh consecutive year according to the Franchise 500 list.

Kristin Howard

Franchisee, Michigan

The reason my husband and I decided to go into franchising and specifically with The UPS Store, is the different opportunities we're given with the business. The UPS Store has name recognition as well as opportunities to expand.

Debbie Adams

Franchisee, Kentucky

What I enjoy most about being a The UPS Store owner is working with my customers. We are the solution specialists for our customers.

Jim George

Franchisee, Illinios

My favorite part about The UPS Store network is the camaraderie with other franchisees. Everybody loves to help everybody else. You’re really part of a family.

Greg Murray

Franchisee, Florida

The interesting thing about The UPS Store is that when a customer walks through the door there's an extremely high probability that they're coming there to do something that is important to them. So at the end of the day, what we do for customers is very important and they are trusting that we are going to do it well.

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Mariana Huberman

Franchisee, Washington, D.C.

One of the things that I love about The UPS Store franchise system is that you're not ever in this by yourself. The franchisees of The UPS Store network are great.

Heidi Morris

Franchisee, Colorado

The thing I enjoy most about being a The UPS Store franchisee is I get to get up, go to work and know that I'm helping other business owners succeed in what they're doing.

Bob Brown

Franchisee, Tennessee

Owning a The UPS Store franchise has changed my life because it's finally given me the opportunity to engage my customers and my staff and be able to take real pride in what I do. As a franchisee, we get faced with solving peoples' problems every day and we do everything we possibly can to try to help.

Marie Jensen

Franchisee, Oregon

My favorite thing about The UPS Store is the variety. I love the variety of customers, I love the variety of services; getting to know the customers, meeting their needs, finding out how we can help them accomplish what they need to accomplish and seeing how happy they are. That makes me ecstatic.

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Tad Mollnhauer

Franchisee, Florida

With the products and services that The UPS Store provides we can make a difference in people's lives and that is the best reason for being a The UPS Store owner.

Joy Batchelor

Franchisee, Idaho

What makes being a The UPS Store franchisee worthwhile at the end of the day is the customers. The customers treat us like we're family.

Paul Erchinger

Franchisee, Texas

One nice benefit of owning a The UPS Store franchise for me has been that it gives me the opportunity to be more involved in the community. As I make relationships with others it seems like no matter what the environment is, in one way or another business comes out of that and that's not my objective—it's been a secondary benefit to being involved in the community.

Chris Reminder

Franchisee, Ohio

There are several things that I really enjoy about being a The UPS Store franchisee. First and foremost it allows me to get to know the people in the local community and that is a lot of fun. We get to see people on a regular basis. We get to know their life stories. That's a lot of fun.

Bruce Jones

Franchisee, Kentucky

Since we have joined The UPS Store, our life has changed by just having more time to spend together as a family. We've been very fortunate with the stores that we have and we have a great staff that looks out for our best interest and we look out for theirs.

Lonnie Williams

Franchisee, Oklahoma

What makes The UPS Store so successful is it gives each individual an opportunity to grow with the network and just meet the challenges that are brought to them on a daily basis. Every day gives us a new opportunity to help another person, to help another small business, to answer a question and to solve a problem.

Jeff Graham

Franchisee, Alabama

I love my customers. I love my employees. I love every person, every face that comes into my store. I enjoy every day going into work and I can't see doing anything else for the rest of my life.

Stacie Stigar

Franchisee, Alaska

I think that this franchise is so successful because of all of the resources that are available to us as center owners—we have marketing materials, we have so many different opportunities for help from the home office, and it just really makes for a great franchise.

Don Pollard

Franchisee, New Jersey

I think the thing that makes this franchise successful is a number of things. First of all we have an outstanding system, we have a great product, a great brand, and we're able to attract dynamic people to run these centers and run the business. So I think when you put all that together it really provides for a winning combination.

Mary Ellen Nichols

Franchisee, Tennessee

The thing I love about the franchise is that you have the UPS name backing you but yet you also have the autonomy to make your own decisions to promote.

Laura Griffin

Franchisee, Florida

In the eight short months I've owned my The UPS Store it has really changed my life. I've gone from being an employee of someone else to being an employer of my associates. It's a big responsibility but it's exciting every day.

Sandy Scandrett

Franchisee, Wisconsin

Being a The UPS Store franchisee has improved every aspect of my life. It's very rewarding financially, professionally, and emotionally. I have a large number of regular customers who are really, really appreciative of everything we do.

Kristie Robison

Franchisee, Alabama

I would say owning a The UPS Store location has changed my life to where I have more time and flexibility. In owning your own business you get your store up and running and you get employees that you can trust that are going to help keep your store running. This allows me to attend my two boys' ball games and also travel and do things with them so it has really changed my life for the better.