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How The UPS Store Supports Small Business

The UPS Store serves a wide range of customers but is especially committed to helping small businesses thrive. We understand the challenges small businesses face and are proud to empower owners with meaningful products, services and support to help them meet their goals. Our cutting-edge technology and high-quality solutions help small businesses overcome pain points, increase efficiency and even inspire improved processes. We’re working along-side small businesses to remove barriers and help them grow. As the heart of the local economy, small businesses keep communities strong.

Looking for a way to support your own community? Owning a The UPS Store franchise gives you the chance to partner with local businesses and help them succeed which is more important now than ever. Backed by 40 years of franchise experience, The UPS Store is an industry leader providing franchise opportunities in markets across the country. Our numerous awards and accolades include consistent recognition by Entrepreneur magazine as a top ranked franchise opportunity. In fact, this year marked the 31st consecutive year The UPS Store has achieved inclusion on the prestigious Entrepreneur Franchise 500 list and our fifth straight year ranked in the top five overall. Our modern new store design and flexibility to quickly adapt to customers’ ever-changing needs helped The UPS Store jump two spots to rank third overall this year, while remaining #1 in the postal and business services category.

Valuable Small Business Services

In addition to being one of the best values among franchise brands, franchisees choose The UPS Store for our exceptional customer experience, dedication to service and focus on supporting small business in our communities. Franchisee Tom Reese agrees, “One of my goals in opening this store was to make a difference in the community I’m in.” Small businesses need more than resilience. They need a trusted partner to help them succeed. Here’s a look at some of the services The UPS Store provides to give small business owners more time and control to make their lives easier.

Mailbox Services

Mailbox services give small businesses a real street address, not just a P.O. box, to boost professionalism with convenience and security. We accept shipments from any carrier, provide mail receipt notifications, mail holding and forwarding services along with 24-hour access to help small businesses run more efficiently.

Packing and Shipping

The UPS Store professional packing and shipping helps small businesses keep up the pace with fast and reliable domestic and international shipping and delivery. No matter how big or bulky the item, we can get it where it needs to go securely. With our pack and ship guarantee, customers can rest easy knowing their items will arrive safely and intact so they can focus on other aspects of their business.


From copies and quick prints to logo design and 3D printing, we offer a wide variety of print products to help small businesses make a lasting impression. Small businesses turn to The UPS Store for marketing materials with professional results. Our products and services help small businesses save money and improve their profitability which is especially important when budgets are tight. Franchisee Joy Batchelor shares this about a local restaurant that printed their own menus until their printer broke, “They came to me just so they could use their own paper to print. I quoted them on their exact paper and found out that I can produce their menus for $1.75 cheaper than what they were doing on their own printer. They were so excited that they can’t wait to print with me forever.”

Direct Mail

Our every door direct mail tool helps small businesses reach customers directly in their neighborhood. We make it easy to spread the word and take all the guesswork and complexities out of direct mail marketing. The “shop local” movement has been a growing trend in recent years and reached fever pitch during the pandemic, highlighting the critical role small businesses play in a community. Our direct mail solution gives businesses the opportunity to connect with residents and share local love.

Small Business Services

We understand small businesses typically have limited resources. To help them operate more confidently, The UPS Store provides small business services to help create relationships with service providers and offer exclusive deals on essential business services. Plus, small business owners can engage with The UPS Store franchise owners to provide feedback they can use to help create and improve existing services to better meet their needs.

Our franchisees are proud to help fellow business owners along their path to success. Franchisee Blair McDougall says, “We’re able to support a number of small business accounts within our franchise by getting to know them and getting a better understanding of what their goals and objectives are, what they need to be successful.”

Reaching Customers with Non-Traditional Locations

There is a need for high-quality business services in every market. Some require creative methods of bringing those services to areas that need them most. That’s why The UPS Store offers non-traditional franchise opportunities like store in store locations and inside hotel and convention centers, colleges and universities and military bases.

Our store in store concept allows owners of established businesses like grocery stores, self-storage facilities and even smaller retail spaces like pharmacies and hardware stores to provide value-added products and services to their existing customer base. This model also drives new business and customers into the store providing the opportunity to increase sales for the primary business.

Both The UPS Store franchise owners and small businesses win when franchisees choose to open a location in a rural market. These areas have many advantages and our Main Street franchise model makes it even more affordable to own a franchise that delivers top notch shipping, packing, mailing and printing services to small towns off the beaten path. This low-cost franchise option offers a reduced fee and significant savings on other start-up costs for franchisees who open their business in a small town or rural community.

Check out these non-traditional franchise success stories to learn more.

Whether their center is large or small, The UPS Store franchisees take great pride in what they do and the services they offer. They love getting to know to the other business owners and residents in their community and supporting local organizations, which in turn helps their business grow. Want to own your own future while helping small businesses in your community push forward? Contact our franchise development team to learn how to get started.