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Oct
29
2018
OWNERSHIP

How The UPS Store Provides Franchise Support with Cutting-edge Solutions

How The UPS Store Provides Franchise Support with Cutting-edge Solutions

Learn how The UPS Store provides franchise support by offering cutting-edge solutions to help them better serve their customers.

Ranked as the top postal and business services franchise for the past 28 years in Entrepreneur Magazine’s Franchise 500, The UPS Store has proven to be an industry leader in the world of franchising. One of the most significant factors in the company’s success as a franchisor has been the ability to provide support to local franchisees. That franchise support comes in a variety of forms like assisting franchise owners in opening their locations, marketing their store to local consumers and providing systems and tools to help them run their business.

One of the most effective ways to support individual franchisees and help them run their business is by providing them with an extensive selection of innovative products and services. The UPS Store demonstrates a commitment to innovation that allows franchisees to offer relevant, convenient services that leverage current technologies to better serve small business owners and individual customers in their communities. These services and technologies also provide franchise owners a pipeline of fresh revenue streams to grow their business.

To understand exactly how The UPS Store supports franchisees in running their business, let’s look at some of the cutting-edge solutions available throughout the network to help franchise owners better serve small- to medium-sized businesses and individual customers.

4 Ways The UPS Store Provides Franchise Support with Cutting-edge Solutions

No. 1: Online Printing

While The UPS Store seeks to provide relevant solutions to meet the evolving needs of today’s business owners, printing has been a core offering since the very beginning. But, just because we’ve been offering printing services for what seems like forever, that doesn’t mean we’re resting on our print laurels. The UPS Store is constantly innovating to make printing easier, to produce higher quality elements and offer an even wider variety of printed materials – especially tailored for small business customers.

With that innovative spirit in mind, The UPS Store also offers online printing, which allows business owners to initiate a complete print job from their home, or their office or while on the go. Customers can upload business documents to the online platform and select from a series of options of how they want the copies to print, and The UPS Store takes care of the rest. With quick turnaround times, customers can pick up the completed prints around their schedule.

If business owners need something more complex, The UPS Store offers online printing for a variety of text-based documents including catalogs, manuals, newsletters, presentations and reports. The system can complete print jobs from a variety of formats including PDFs, Illustrator and Photoshop. Within the system, there are thousands of different templates to choose from for image-based documents like business cards, envelopes, flyers, indoor magnets, letterhead and postcards.

No. 2: Mailbox Services

Small business owners are busy running the day-to-day operations of their company. They don’t have time to wait around to sign for packages or check their mailbox multiple times a day. To make it easier for businesses to pick up their mail and packages, The UPS Store offers convenient business mailbox services.

These mailbox services aren’t just great for small business owners, they also give The UPS Store franchisees a significant competitive advantage. The UPS Store’s business mailbox services offer several advantages over a P.O. Box at the post office including:

  • An actual street address rather than a P.O. Box number which projects a more professional image for small businesses.
  • Access to certified packing experts to help small businesses find the right packing and shipping solutions.
  • Email and text notifications to let busy business owners know when their packages have arrived, saving them time and convenience.
  • Mail holding and forwarding services to safely store packages for small business owners or have items forwarded to them, wherever they are.  

No. 3: Store-in-Store Locations

The UPS Store offers non-traditional location options, including store-in-store models that you might find inside another business, like pharmacies, hardware and grocery stores. These locations offer existing business owners to provide even more value and convenience to their customers, and the ability to drive foot traffic into their business, becoming that one-stop shop for consumers. The UPS Store launched the store-in-store concept back in the 1980s and since that time, these locations have proved to be an innovative solution to help The UPS Store franchisees and small business owners alike.

Store-in-Store locations support small business owners and franchisees in a couple of ways:

  • They help small business owners in the community complete a variety of tasks at one location which saves them time and helps them run their businesses more efficiently.
  • They help small business owners in the community become The UPS Store franchisees which allows them to offer their customers more services and provides them additional revenue streams.
  • Offers a lower cost of entry for franchise owners because of the smaller footprint and ability to leverage existing staff.

No. 4: Locker Services

The UPS Store franchise owners have the freedom to modify existing services and add their own innovative touch to their location. For example, when a pair of The UPS Store franchisees took on the challenge of implementing mailbox services for Belmont University, they recognized the opportunity to provide an innovative solution to meet a specific need. The campus needed a more convenient process for students to retrieve packages. To fulfill that need, the team installed electronic lockers.

Here’s how their electronic locker service works: when students or faculty receive a package, they get a notification. At that time, they can either retrieve it at The UPS Store or pay for the locker service and pick up the package when it’s more convenient for them. If they choose to store it in the locker, the students receive a code via email. When they’re ready to pick up the package, they just enter the code and the locker pops open.

The locker service not only made it more convenient for students to receive packages, it also provided the franchisees an excellent opportunity to innovate and an additional revenue stream to grow their business.

Our Commitment to Innovation and Franchise Support

At The UPS Store, we understand that one of the best ways to support franchise owners is by continuing to provide innovative solutions that help them run their business more efficiently and effectively. Innovative products and services enable franchisees to establish themselves as a trusted, valuable resource for small business owners and individual customers. If you’re interested in franchising with The UPS Store, talk to the franchise development team to learn more about how The UPS Store products and services help businesses and individuals every day. 

Entrepreneur's Franchise Top Rated for Veterans in 2020 badge

We Proudly Support Our Veterans

Participating partners with the VetFran program, The UPS Store offers qualifying veterans $10,000 off their franchise fee to start their new business. To learn more, contact The UPS Store Franchise Development Team.

Entrepreneur's Franchise 500 Ranked #3 in 2021 badge

Ranked for over 30 Consecutive Years

The UPS Store has been ranked #1 in the postal and business services category for over 30 years and remains in the top 5 overall for the fifth consecutive year according to the Franchise 500 list.

Kristin Howard

Franchisee, Michigan

The reason my husband and I decided to go into franchising and specifically with The UPS Store, is the different opportunities we're given with the business. The UPS Store has name recognition as well as opportunities to expand.

Debbie Adams

Franchisee, Kentucky

What I enjoy most about being a The UPS Store owner is working with my customers. We are the solution specialists for our customers.

Jim George

Franchisee, Illinios

My favorite part about The UPS Store network is the camaraderie with other franchisees. Everybody loves to help everybody else. You’re really part of a family.

Greg Murray

Franchisee, Florida

The interesting thing about The UPS Store is that when a customer walks through the door there's an extremely high probability that they're coming there to do something that is important to them. So at the end of the day, what we do for customers is very important and they are trusting that we are going to do it well.

See the Full Testimonial

Mariana Huberman

Franchisee, Washington, D.C.

One of the things that I love about The UPS Store franchise system is that you're not ever in this by yourself. The franchisees of The UPS Store network are great.

Heidi Morris

Franchisee, Colorado

The thing I enjoy most about being a The UPS Store franchisee is I get to get up, go to work and know that I'm helping other business owners succeed in what they're doing.

Bob Brown

Franchisee, Tennessee

Owning a The UPS Store franchise has changed my life because it's finally given me the opportunity to engage my customers and my staff and be able to take real pride in what I do. As a franchisee, we get faced with solving peoples' problems every day and we do everything we possibly can to try to help.

Marie Jensen

Franchisee, Oregon

My favorite thing about The UPS Store is the variety. I love the variety of customers, I love the variety of services; getting to know the customers, meeting their needs, finding out how we can help them accomplish what they need to accomplish and seeing how happy they are. That makes me ecstatic.

Tad Mollnhauer

Franchisee, Florida

With the products and services that The UPS Store provides we can make a difference in people's lives and that is the best reason for being a The UPS Store owner.

Joy Batchelor

Franchisee, Idaho

What makes being a The UPS Store franchisee worthwhile at the end of the day is the customers. The customers treat us like we're family.

Paul Erchinger

Franchisee, Texas

One nice benefit of owning a The UPS Store franchise for me has been that it gives me the opportunity to be more involved in the community. As I make relationships with others it seems like no matter what the environment is, in one way or another business comes out of that and that's not my objective—it's been a secondary benefit to being involved in the community.

Chris Reminder

Franchisee, Ohio

There are several things that I really enjoy about being a The UPS Store franchisee. First and foremost it allows me to get to know the people in the local community and that is a lot of fun. We get to see people on a regular basis. We get to know their life stories. That's a lot of fun.

Bruce Jones

Franchisee, Kentucky

Since we have joined The UPS Store, our life has changed by just having more time to spend together as a family. We've been very fortunate with the stores that we have and we have a great staff that looks out for our best interest and we look out for theirs.

Lonnie Williams

Franchisee, Oklahoma

What makes The UPS Store so successful is it gives each individual an opportunity to grow with the network and just meet the challenges that are brought to them on a daily basis. Every day gives us a new opportunity to help another person, to help another small business, to answer a question and to solve a problem.

Jeff Graham

Franchisee, Alabama

I love my customers. I love my employees. I love every person, every face that comes into my store. I enjoy every day going into work and I can't see doing anything else for the rest of my life.

Stacie Stigar

Franchisee, Alaska

I think that this franchise is so successful because of all of the resources that are available to us as center owners—we have marketing materials, we have so many different opportunities for help from the home office, and it just really makes for a great franchise.

Don Pollard

Franchisee, New Jersey

I think the thing that makes this franchise successful is a number of things. First of all we have an outstanding system, we have a great product, a great brand, and we're able to attract dynamic people to run these centers and run the business. So I think when you put all that together it really provides for a winning combination.

Mary Ellen Nichols

Franchisee, Tennessee

The thing I love about the franchise is that you have the UPS name backing you but yet you also have the autonomy to make your own decisions to promote.

Laura Griffin

Franchisee, Florida

In the eight short months I've owned my The UPS Store it has really changed my life. I've gone from being an employee of someone else to being an employer of my associates. It's a big responsibility but it's exciting every day.

Sandy Scandrett

Franchisee, Wisconsin

Being a The UPS Store franchisee has improved every aspect of my life. It's very rewarding financially, professionally, and emotionally. I have a large number of regular customers who are really, really appreciative of everything we do.

Kristie Robison

Franchisee, Alabama

I would say owning a The UPS Store location has changed my life to where I have more time and flexibility. In owning your own business you get your store up and running and you get employees that you can trust that are going to help keep your store running. This allows me to attend my two boys' ball games and also travel and do things with them so it has really changed my life for the better.