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Adapting to Change – The UPS Store Franchise Flexibility

Adapting to Change – The UPS Store Franchise Flexibility

Why the flexibility to quickly adapt to changing customer needs makes The UPS Store one of the best franchises to own.

It’s been a difficult year full of challenges and uncertainty. Adapting to change and evolving to meet the dynamic needs of small business owners and individual customers is nothing new. The UPS Store has been doing it for 40 years, from our beginnings as a convenient alternative to the post office to our evolution into a one-stop shop for the small-home/home-office (SOHO) market.

The UPS Store has come a long way to become the industry leader. With nearly 5,000 locations across the country, The UPS Store is the largest network of retail shipping, postal and business service centers. But one thing hasn’t changed: The UPS Store franchisees are committed to finding ways to always meet the needs of their customers. Together, we continue to reinvent the retail category of business services.

Supporting Communities

In times like these, flexibility is key to providing support that helps small businesses and communities persevere. As an essential business, The UPS Store centers have remained open throughout the coronavirus pandemic and continue to provide the critical services their customers rely on every day. We’ve adapted quickly and continue to assist small businesses and our communities.

This flexibility, combined with brand strength, world-class training and ongoing support and guidance are what make The UPS Store one of the best franchises to own. We’re committed to continuous innovation to help franchisees keep pace with an ever-changing marketplace. Our support comes from all around, not just from corporate. Many The UPS Store franchise owners love to collaborate and readily share ideas and experiences to help one another succeed. Ultimately, our customers are the benefactors of this camaraderie receiving the high-quality products and services of a world-renowned company with a local business owner mentality.

The UPS Store franchise owners are proud of the difference they’re making in their communities. From mailbox holders receiving medicines, checks and other important mail to printing social distancing signage and CDC information for neighboring local businesses, The UPS Store is ready to help any way we can. We’ve always been focused on providing every “ing” small business owners need to keep their business running smoothly like packing, shipping, printing, copying, scanning, faxing, shredding, notarizing, mailing and more. Though the pandemic threat is not yet over with restrictions and mandates in some areas, we remain committed to assisting the stay-at-home business customer.

How Business Has Changed

Although The UPS Store franchisees and staff have not been immune to the stress caused by the pandemic, they have remained resilient and determined to serve their communities. There was a time when it seemed as though local rules, regulations and laws were changing daily. Franchisees’ commitment to their customers and willingness to work closely with headquarters to determine the best way to navigate the changing circumstances continue to be critical.  While times are still tough and the future is unknown, our franchisees are prepared to move forward with agility to meet the needs of their customers. As communities rally together in the face of challenges, The UPS Store franchise owners have found unique ways to serve their customers and give back to their communities.

For example, The UPS Store in Victoria, TX provided free scanning services for small businesses applying for relief loans while others offered free faxing services and computer usage for customers filing for unemployment benefits. Several stores helped ease the strain of e-learning by offering free or discounted printing services to local schools and students. Others found creative ways to spread hope and celebrate frontline workers by printing lawn signs with encouraging messages.

Shifts in Product Demand

From social distancing protocols to pivoting products and services, the pandemic has changed the way businesses operate. When many restaurants had to practically reinvent themselves to maximize their takeout business, The UPS Store centers jumped into action creating banners and posters to promote awareness. As restaurants were allowed to reopen with heightened safety measures, they relied on The UPS Store printing services for disposable menus and dining room signage.

But the support didn’t end there. As fellow local business owners, The UPS Store franchisees understand the importance of helping one another and provided support throughout the reopening and rebuilding phase. Franchisee Matt McClimon noted, “It’s important to support small businesses because, in my opinion, they’re the backbone of the economy.” He continued, “I think small businesses want to work with us because we are a small business and working together helps to ensure that we are both successful.”

Unwavering Commitment

With four decades of franchising experience, we’ve helped thousands of entrepreneurs become successful business owners. Opening a The UPS Store franchise provides immediate brand strength along with a proven business model. Even a global pandemic couldn’t keep one determined franchisee from opening his store. Long-time manager Octavio worked hard to save enough money to open a store of his own. He found a great location, secured the lease, completed the build-out and was ready to open his The UPS Store center when COVID-19 hit. His desire to serve his community and represent The UPS Store, even in a time of absolute crisis, never wavered. He opened his store to meet the immediate needs of his customers.

At The UPS Store, community is everything. Customers aren’t just customers, they’re neighbors. Franchise owner Priya Patel was overwhelmed with emotion after being recognized by a customer while in a local grocery store with her children. The customer told her, “You guys are absolutely amazing. Thank you for being here in the hardest of times.” Patel says, “It feels wonderful to have your children witness that your job resonates in the community.”

The culture, values and attitude of the entire network make The UPS Store one of the best franchises to own. Although the pandemic is still affecting businesses all across the country, The UPS Store franchisees are committed to remaining flexible and providing valuable services with exceptional customer service. If you want to make your dreams of business ownership a reality while helping your community overcome the many challenges faced this year, reach out to our franchise development team to learn more about The UPS Store franchise opportunities in your area.

2023 Entrepreneur's Franchise 500 Top Rated for Veterans badge

We Proudly Support Our Veterans

Participating partners with the VetFran program, The UPS Store offers qualifying veterans $15,000 off their franchise fee to start their new business. To learn more, contact The UPS Store Franchise Development Team.

Entrepreneur's Franchise 500 Ranked #4 in 2023 badge

Ranked for over 30 Consecutive Years

The UPS Store has been ranked #1 in the postal and business services category for over 30 years and remains in the top 5 overall for the seventh consecutive year according to the Franchise 500 list.

Kristin Howard

Franchisee, Michigan

The reason my husband and I decided to go into franchising and specifically with The UPS Store, is the different opportunities we're given with the business. The UPS Store has name recognition as well as opportunities to expand.

Debbie Adams

Franchisee, Kentucky

What I enjoy most about being a The UPS Store owner is working with my customers. We are the solution specialists for our customers.

Jim George

Franchisee, Illinios

My favorite part about The UPS Store network is the camaraderie with other franchisees. Everybody loves to help everybody else. You’re really part of a family.

Greg Murray

Franchisee, Florida

The interesting thing about The UPS Store is that when a customer walks through the door there's an extremely high probability that they're coming there to do something that is important to them. So at the end of the day, what we do for customers is very important and they are trusting that we are going to do it well.

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Mariana Huberman

Franchisee, Washington, D.C.

One of the things that I love about The UPS Store franchise system is that you're not ever in this by yourself. The franchisees of The UPS Store network are great.

Heidi Morris

Franchisee, Colorado

The thing I enjoy most about being a The UPS Store franchisee is I get to get up, go to work and know that I'm helping other business owners succeed in what they're doing.

Bob Brown

Franchisee, Tennessee

Owning a The UPS Store franchise has changed my life because it's finally given me the opportunity to engage my customers and my staff and be able to take real pride in what I do. As a franchisee, we get faced with solving peoples' problems every day and we do everything we possibly can to try to help.

Marie Jensen

Franchisee, Oregon

My favorite thing about The UPS Store is the variety. I love the variety of customers, I love the variety of services; getting to know the customers, meeting their needs, finding out how we can help them accomplish what they need to accomplish and seeing how happy they are. That makes me ecstatic.

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Tad Mollnhauer

Franchisee, Florida

With the products and services that The UPS Store provides we can make a difference in people's lives and that is the best reason for being a The UPS Store owner.

Joy Batchelor

Franchisee, Idaho

What makes being a The UPS Store franchisee worthwhile at the end of the day is the customers. The customers treat us like we're family.

Paul Erchinger

Franchisee, Texas

One nice benefit of owning a The UPS Store franchise for me has been that it gives me the opportunity to be more involved in the community. As I make relationships with others it seems like no matter what the environment is, in one way or another business comes out of that and that's not my objective—it's been a secondary benefit to being involved in the community.

Chris Reminder

Franchisee, Ohio

There are several things that I really enjoy about being a The UPS Store franchisee. First and foremost it allows me to get to know the people in the local community and that is a lot of fun. We get to see people on a regular basis. We get to know their life stories. That's a lot of fun.

Bruce Jones

Franchisee, Kentucky

Since we have joined The UPS Store, our life has changed by just having more time to spend together as a family. We've been very fortunate with the stores that we have and we have a great staff that looks out for our best interest and we look out for theirs.

Lonnie Williams

Franchisee, Oklahoma

What makes The UPS Store so successful is it gives each individual an opportunity to grow with the network and just meet the challenges that are brought to them on a daily basis. Every day gives us a new opportunity to help another person, to help another small business, to answer a question and to solve a problem.

Jeff Graham

Franchisee, Alabama

I love my customers. I love my employees. I love every person, every face that comes into my store. I enjoy every day going into work and I can't see doing anything else for the rest of my life.

Stacie Stigar

Franchisee, Alaska

I think that this franchise is so successful because of all of the resources that are available to us as center owners—we have marketing materials, we have so many different opportunities for help from the home office, and it just really makes for a great franchise.

Don Pollard

Franchisee, New Jersey

I think the thing that makes this franchise successful is a number of things. First of all we have an outstanding system, we have a great product, a great brand, and we're able to attract dynamic people to run these centers and run the business. So I think when you put all that together it really provides for a winning combination.

Mary Ellen Nichols

Franchisee, Tennessee

The thing I love about the franchise is that you have the UPS name backing you but yet you also have the autonomy to make your own decisions to promote.

Laura Griffin

Franchisee, Florida

In the eight short months I've owned my The UPS Store it has really changed my life. I've gone from being an employee of someone else to being an employer of my associates. It's a big responsibility but it's exciting every day.

Sandy Scandrett

Franchisee, Wisconsin

Being a The UPS Store franchisee has improved every aspect of my life. It's very rewarding financially, professionally, and emotionally. I have a large number of regular customers who are really, really appreciative of everything we do.

Kristie Robison

Franchisee, Alabama

I would say owning a The UPS Store location has changed my life to where I have more time and flexibility. In owning your own business you get your store up and running and you get employees that you can trust that are going to help keep your store running. This allows me to attend my two boys' ball games and also travel and do things with them so it has really changed my life for the better.