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Why Mentoring Employees is Crucial to Your Franchise Business

Why Mentoring Employees is Crucial to Your Franchise Business

Learn the benefits of mentoring and the impact it can have on your franchise business. 

Coaching and mentoring play a powerful role in the long-term success of a franchise business. It speeds up the onboarding process and provides a key resource to employees during the critical learning phase. In addition, studies have shown that employees that participate in mentorship programs are more satisfied with their job. This leads to increased productivity, improved quality, better knowledge management and employee retention. Helping employees acclimate to their role is mutually beneficial. It’s important not only for the employee’s success but for the stability and growth of the business as well.

What is Mentoring?

Mentoring is a process through which an individual provides professional influence, guidance and support to a new or less experienced employee. A good mentor is a teacher, counselor and advocate, helping new hires hone their skills and attributes for future success. While this process is intended to help the mentee learn on the job, it benefits the entire organization as well by developing talent and building a strong culture of engagement and accountability.

Keeping operations running smoothly and efficiently is not only important for the individual franchise business, but for the entire franchise brand as a whole. Consumers expect consistency across locations within a franchise network. Mentoring is a great way to instill brand values and cultivate a commitment to quality, strengthening the brand as well as the workforce at your franchise business.

Benefits of Being a Mentor

While it can be challenging to help manage someone else’s career path, there are many benefits of being a mentor. Being a role model for others can help strengthen your own leadership skills.

Teaching and motivating others also helps you become a better communicator - and listener. You may even learn a thing or two in the process. Although you know the ins and outs of your franchise business, mentoring can help you view it with a fresh set of eyes and could help you gain a new perspective.

Mentoring can also help you learn more about yourself. Remembering what led you to open a franchise business and what you learned along the way can help reinvigorate your commitment and solidify your own business goals for the future. 

The Advantages of Being a Mentee

Every job has gray areas or situations in which company guidelines don’t provide all the answers. Employees who have learned from the hands-on experience of a mentor are better equipped to make tough decisions. The advice and guidance a mentee receives enhances their problem-solving abilities and other skills, helping them develop their full potential.

Mentees also benefit from the opportunity to network and be seen, making important career contacts. If a mentor notices a mentee has a special talent or skill that would be beneficial in a particular area of the business, they can connect them to the right resources. The close interaction in a mentoring relationship makes it easier for mentees to grow and explore different career directions which leads to increased job satisfaction and engagement.

Tips for Successful Mentoring

Every mentoring experience is different, as is each mentor and mentee. However, effective mentoring involves a few fundamental tasks:

Develop and manage a relationship – Get to know your mentee, make them feel comfortable and build an authentic relationship. Trust is key and that takes time. Keep in mind that mentoring is a two-way street. As the mentor you will be sharing your experience, but the mentee must be open to your insight and willing to apply it accordingly. They should also be comfortable providing feedback on what is or isn’t working well in the relationship from their perspective.

Get them out there – Advocating for your mentee and connecting them with others throughout your franchise business is a great way to give their visibility and credibility a boost. Look for opportunities to help your mentee network and gain exposure to all areas of the business

Guide – Mentoring is about more than telling someone what to do, it requires providing guidance and encouragement to develop skills and build confidence. From work ethics and values to methods and procedures, set clear expectations and be a good role model for your mentee.

Teach – Proactive training and access to resources sets the stage for success. Outline specific goals or objectives as well as performance standards then teach your mentee how to achieve them. Teaching involves not only sharing your knowledge but also sharing personal experiences and making recommendations to help further your mentee’s learning.

Motivate – Inspire and encourage your mentee to explore their talents and grow to reach their career goals. Not only will they be rewarded in terms of professional development, their sense of belonging and responsibility for their achievement will also be enhanced

Investing in employee development through coaching and mentoring programs is important for business growth. It dramatically increases employee satisfaction which in turn helps businesses retain talented, valued employees. Making mentoring a priority not only helps mentees maximize their potential and achieve success but can help your franchise business flourish for years to come.

2023 Entrepreneur's Franchise 500 Top Rated for Veterans badge

We Proudly Support Our Veterans

Participating partners with the VetFran program, The UPS Store offers qualifying veterans $15,000 off their franchise fee to start their new business. To learn more, contact The UPS Store Franchise Development Team.

Entrepreneur's Franchise 500 Ranked #4 in 2023 badge

Ranked for over 30 Consecutive Years

The UPS Store has been ranked #1 in the postal and business services category for over 30 years and remains in the top 5 overall for the seventh consecutive year according to the Franchise 500 list.

Kristin Howard

Franchisee, Michigan

The reason my husband and I decided to go into franchising and specifically with The UPS Store, is the different opportunities we're given with the business. The UPS Store has name recognition as well as opportunities to expand.

Debbie Adams

Franchisee, Kentucky

What I enjoy most about being a The UPS Store owner is working with my customers. We are the solution specialists for our customers.

Jim George

Franchisee, Illinios

My favorite part about The UPS Store network is the camaraderie with other franchisees. Everybody loves to help everybody else. You’re really part of a family.

Greg Murray

Franchisee, Florida

The interesting thing about The UPS Store is that when a customer walks through the door there's an extremely high probability that they're coming there to do something that is important to them. So at the end of the day, what we do for customers is very important and they are trusting that we are going to do it well.

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Mariana Huberman

Franchisee, Washington, D.C.

One of the things that I love about The UPS Store franchise system is that you're not ever in this by yourself. The franchisees of The UPS Store network are great.

Heidi Morris

Franchisee, Colorado

The thing I enjoy most about being a The UPS Store franchisee is I get to get up, go to work and know that I'm helping other business owners succeed in what they're doing.

Bob Brown

Franchisee, Tennessee

Owning a The UPS Store franchise has changed my life because it's finally given me the opportunity to engage my customers and my staff and be able to take real pride in what I do. As a franchisee, we get faced with solving peoples' problems every day and we do everything we possibly can to try to help.

Marie Jensen

Franchisee, Oregon

My favorite thing about The UPS Store is the variety. I love the variety of customers, I love the variety of services; getting to know the customers, meeting their needs, finding out how we can help them accomplish what they need to accomplish and seeing how happy they are. That makes me ecstatic.

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Tad Mollnhauer

Franchisee, Florida

With the products and services that The UPS Store provides we can make a difference in people's lives and that is the best reason for being a The UPS Store owner.

Joy Batchelor

Franchisee, Idaho

What makes being a The UPS Store franchisee worthwhile at the end of the day is the customers. The customers treat us like we're family.

Paul Erchinger

Franchisee, Texas

One nice benefit of owning a The UPS Store franchise for me has been that it gives me the opportunity to be more involved in the community. As I make relationships with others it seems like no matter what the environment is, in one way or another business comes out of that and that's not my objective—it's been a secondary benefit to being involved in the community.

Chris Reminder

Franchisee, Ohio

There are several things that I really enjoy about being a The UPS Store franchisee. First and foremost it allows me to get to know the people in the local community and that is a lot of fun. We get to see people on a regular basis. We get to know their life stories. That's a lot of fun.

Bruce Jones

Franchisee, Kentucky

Since we have joined The UPS Store, our life has changed by just having more time to spend together as a family. We've been very fortunate with the stores that we have and we have a great staff that looks out for our best interest and we look out for theirs.

Lonnie Williams

Franchisee, Oklahoma

What makes The UPS Store so successful is it gives each individual an opportunity to grow with the network and just meet the challenges that are brought to them on a daily basis. Every day gives us a new opportunity to help another person, to help another small business, to answer a question and to solve a problem.

Jeff Graham

Franchisee, Alabama

I love my customers. I love my employees. I love every person, every face that comes into my store. I enjoy every day going into work and I can't see doing anything else for the rest of my life.

Stacie Stigar

Franchisee, Alaska

I think that this franchise is so successful because of all of the resources that are available to us as center owners—we have marketing materials, we have so many different opportunities for help from the home office, and it just really makes for a great franchise.

Don Pollard

Franchisee, New Jersey

I think the thing that makes this franchise successful is a number of things. First of all we have an outstanding system, we have a great product, a great brand, and we're able to attract dynamic people to run these centers and run the business. So I think when you put all that together it really provides for a winning combination.

Mary Ellen Nichols

Franchisee, Tennessee

The thing I love about the franchise is that you have the UPS name backing you but yet you also have the autonomy to make your own decisions to promote.

Laura Griffin

Franchisee, Florida

In the eight short months I've owned my The UPS Store it has really changed my life. I've gone from being an employee of someone else to being an employer of my associates. It's a big responsibility but it's exciting every day.

Sandy Scandrett

Franchisee, Wisconsin

Being a The UPS Store franchisee has improved every aspect of my life. It's very rewarding financially, professionally, and emotionally. I have a large number of regular customers who are really, really appreciative of everything we do.

Kristie Robison

Franchisee, Alabama

I would say owning a The UPS Store location has changed my life to where I have more time and flexibility. In owning your own business you get your store up and running and you get employees that you can trust that are going to help keep your store running. This allows me to attend my two boys' ball games and also travel and do things with them so it has really changed my life for the better.