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Who Makes a Great The UPS Store Retail Owner

Who Makes a Great The UPS Store Retail Owner

A great way for people from a variety of backgrounds to get involved in the franchise business sector is to own a The UPS Store. 

The UPS Store is the world’s largest franchisor of retail shipping, postal, printing and business service centers and one of the top-ranked franchise business opportunities available. Our network of 5,000 locations across the U.S. is home to retail owners from all walks of life. From young entrepreneurs to retirees including veterans, women and minorities, The UPS Store is proud to empower a wide variety of individuals to become business owners. Here’s a closer look at the diverse backgrounds of our franchisees and what makes them great The UPS Store retail owners.


The experiences and skill set veterans develop in the military are well suited for the challenges of franchise business ownership. Veterans understand the importance of teamwork to achieve a common goal. Their leadership experience and discipline are also beneficial for growing a business. Pressure is a constant reality in with business ownership. The military teaches service members how to handle stress and remain calm to be functional and effective while under pressure, an important asset for business owners.

George, who rode on nuclear submarines for 12 years, agrees his time in the military helped hone the skills needed to become a successful business owner. He says, “My time in the Navy served me well, I believe, for owning a UPS Store. It taught me about service over self, it taught me about procedures and discipline. My advice to people getting out of the military is simple, I wish I had known about this program when I got out.” 

The UPS Store is committed to supporting veteran entrepreneurship and has been ranked a top franchise for veterans by Entrepreneur magazine. We are also a proud participant in the International Franchise Association (IFA) VetFran program and offer discounted franchise fees for veterans. As a way of saying thank you for your service to our country, qualifying veterans receive $10,000 off the franchise fee for opening a new The UPS Store location, which includes 50 percent off the initial application fee. 


Diverse retail ownership is critical to communities. It provides valuable resources to consumers, contributes to the economic growth of the area, creates job opportunities, builds relationships and boosts morale. Minority entrepreneurs can also have a positive influence on their community by inspiring others to become small-business owners as well. 

The UPS Store is proud to support diverse retail ownership through our Diversity Ownership Program. First-time buyers of a new The UPS Store franchise who self-identify as belonging to a racial or ethnic minority group or the LGBTQ+ community are eligible to receive $15,000 off the approximate $30,000 franchise fee, provided they commit to developing their location under our new store design.

The UPS Store retail owner Philip Gonzalez took advantage of the Diversity Ownership Program when opening his store in West Garden Grove, CA earlier this year. Philip says, “I think out of all the franchises that we were looking at, it [the Diversity Ownership Program] definitely helped validate that this was the right brand and franchise to partner with. Investing in diversity, obviously for myself and my family is something that we hold dear. It just validated our decision when they offered the diversity program.”


The number of women-owned businesses in the U.S. is growing quickly. The UPS Store is committed to keeping this trend going by encouraging the next generation of female entrepreneurs. The UPS Store offers many of the advantages of business ownership that women find appealing. Schedule flexibility and improved work/life balance are especially important to women, enabling them to prioritize family commitments.

Our extensive training and well-developed support system are also beneficial for women entrepreneurs, helping them build not only their business acumen but confidence as well. The UPS Store retail owner Maria Daly says, “Owning my own business has changed my life tremendously, I think more for myself now, I make business decisions today which I would never have made before, my confidence has grown, I’m more secure, my management skills have grown immensely, and I feel like I could probably do any job now from what I’ve gained working with The UPS Store.”

Many women like Snover UppalLeanne Dobard Alvarez and Kristie Robison have found success as The UPS Store retail owners. Sheryl Ross, a multi-center owner who’s been part of The UPS Store franchise network for over two decades feels starting her own franchise business made a positive impact on her life, “Owning my own business has changed my life dramatically. It gives me freedom; it gives me stability. I've had some tragic things happen in my life that I'm able to take care of with my family and not worry about my day-to-day job.” 


Owning a The UPS Store is a great opportunity for retirees. Not only does it prevent boredom, it generates income and provides small businesses with meaningful services to help communities prosper. The experience, wisdom and financial resources that often come with a seasoned career can help position retirees to run a successful franchise business.

After 24 years navigating the corporate world in no less than 10 cities, Oscar Saucedo retired to San Antonio. But he couldn’t sit still. He acquired a local The UPS Store in 2014 and put his love for printing, direct mail brochures and marketing to work. 

Another veteran of corporate America, Greg Murray, also “failed at retirement.” He and his wife decided to put his business experience to use by starting a The UPS Store. They had three criteria for evaluating franchise opportunities: it had to be interesting and challenging, meaningful and financially rewarding. Greg says, “The UPS Store fulfilled all those criteria and we have not been disappointed.”

Becoming a successful business owner is possible for anyone through hard work and dedication. The UPS Store believes in giving everyone the opportunity to thrive as an entrepreneur. In our 40+ years of franchising experience, we’ve helped thousands of individuals from all walks of life become The UPS Store retail owners. Although every franchisee is unique, they share one thing in common – a commitment to providing essential services with exceptional customer service to small businesses and personal consumers to keep their communities strong. If you’re interested in owning a The UPS Store center, reach out to our franchise development team or visit our website to peruse franchise opportunities available across the country.

2023 Entrepreneur's Franchise 500 Top Rated for Veterans badge

We Proudly Support Our Veterans

Participating partners with the VetFran program, The UPS Store offers qualifying veterans $15,000 off their franchise fee to start their new business. To learn more, contact The UPS Store Franchise Development Team.

Entrepreneur's Franchise 500 Ranked #4 in 2023 badge

Ranked for over 30 Consecutive Years

The UPS Store has been ranked #1 in the postal and business services category for over 30 years and remains in the top 5 overall for the seventh consecutive year according to the Franchise 500 list.

Kristin Howard

Franchisee, Michigan

The reason my husband and I decided to go into franchising and specifically with The UPS Store, is the different opportunities we're given with the business. The UPS Store has name recognition as well as opportunities to expand.

Debbie Adams

Franchisee, Kentucky

What I enjoy most about being a The UPS Store owner is working with my customers. We are the solution specialists for our customers.

Jim George

Franchisee, Illinios

My favorite part about The UPS Store network is the camaraderie with other franchisees. Everybody loves to help everybody else. You’re really part of a family.

Greg Murray

Franchisee, Florida

The interesting thing about The UPS Store is that when a customer walks through the door there's an extremely high probability that they're coming there to do something that is important to them. So at the end of the day, what we do for customers is very important and they are trusting that we are going to do it well.

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Mariana Huberman

Franchisee, Washington, D.C.

One of the things that I love about The UPS Store franchise system is that you're not ever in this by yourself. The franchisees of The UPS Store network are great.

Heidi Morris

Franchisee, Colorado

The thing I enjoy most about being a The UPS Store franchisee is I get to get up, go to work and know that I'm helping other business owners succeed in what they're doing.

Bob Brown

Franchisee, Tennessee

Owning a The UPS Store franchise has changed my life because it's finally given me the opportunity to engage my customers and my staff and be able to take real pride in what I do. As a franchisee, we get faced with solving peoples' problems every day and we do everything we possibly can to try to help.

Marie Jensen

Franchisee, Oregon

My favorite thing about The UPS Store is the variety. I love the variety of customers, I love the variety of services; getting to know the customers, meeting their needs, finding out how we can help them accomplish what they need to accomplish and seeing how happy they are. That makes me ecstatic.

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Tad Mollnhauer

Franchisee, Florida

With the products and services that The UPS Store provides we can make a difference in people's lives and that is the best reason for being a The UPS Store owner.

Joy Batchelor

Franchisee, Idaho

What makes being a The UPS Store franchisee worthwhile at the end of the day is the customers. The customers treat us like we're family.

Paul Erchinger

Franchisee, Texas

One nice benefit of owning a The UPS Store franchise for me has been that it gives me the opportunity to be more involved in the community. As I make relationships with others it seems like no matter what the environment is, in one way or another business comes out of that and that's not my objective—it's been a secondary benefit to being involved in the community.

Chris Reminder

Franchisee, Ohio

There are several things that I really enjoy about being a The UPS Store franchisee. First and foremost it allows me to get to know the people in the local community and that is a lot of fun. We get to see people on a regular basis. We get to know their life stories. That's a lot of fun.

Bruce Jones

Franchisee, Kentucky

Since we have joined The UPS Store, our life has changed by just having more time to spend together as a family. We've been very fortunate with the stores that we have and we have a great staff that looks out for our best interest and we look out for theirs.

Lonnie Williams

Franchisee, Oklahoma

What makes The UPS Store so successful is it gives each individual an opportunity to grow with the network and just meet the challenges that are brought to them on a daily basis. Every day gives us a new opportunity to help another person, to help another small business, to answer a question and to solve a problem.

Jeff Graham

Franchisee, Alabama

I love my customers. I love my employees. I love every person, every face that comes into my store. I enjoy every day going into work and I can't see doing anything else for the rest of my life.

Stacie Stigar

Franchisee, Alaska

I think that this franchise is so successful because of all of the resources that are available to us as center owners—we have marketing materials, we have so many different opportunities for help from the home office, and it just really makes for a great franchise.

Don Pollard

Franchisee, New Jersey

I think the thing that makes this franchise successful is a number of things. First of all we have an outstanding system, we have a great product, a great brand, and we're able to attract dynamic people to run these centers and run the business. So I think when you put all that together it really provides for a winning combination.

Mary Ellen Nichols

Franchisee, Tennessee

The thing I love about the franchise is that you have the UPS name backing you but yet you also have the autonomy to make your own decisions to promote.

Laura Griffin

Franchisee, Florida

In the eight short months I've owned my The UPS Store it has really changed my life. I've gone from being an employee of someone else to being an employer of my associates. It's a big responsibility but it's exciting every day.

Sandy Scandrett

Franchisee, Wisconsin

Being a The UPS Store franchisee has improved every aspect of my life. It's very rewarding financially, professionally, and emotionally. I have a large number of regular customers who are really, really appreciative of everything we do.

Kristie Robison

Franchisee, Alabama

I would say owning a The UPS Store location has changed my life to where I have more time and flexibility. In owning your own business you get your store up and running and you get employees that you can trust that are going to help keep your store running. This allows me to attend my two boys' ball games and also travel and do things with them so it has really changed my life for the better.