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What Our Franchisees Like Best About Owning a The UPS Store Franchise

What Our Franchisees Like Best About Owning a The UPS Store Franchise

What do The UPS Store franchisees like best about owning a franchise in the world’s largest network of retail shipping, postal, printing and business service centers? Read on to find out. 

The UPS Store is an industry leader with over four decades of franchising experience. As a world-recognized brand with a trusted reputation for providing innovative solutions and exceptional customer experience, our franchisees help communities thrive by supporting small business. We’re proud of the many prominent awards and accolades we’ve received while remaining a consistently top-ranked franchise opportunity. The UPS Store has helped thousands become their own boss and enjoy the benefits of owning their own business. Here’s a look at what our franchisees like best about owning a The UPS Store franchise.

Comprehensive Training

Proper training is critical to ensure franchisees are well-equipped with the necessary skills and knowledge to operate their business and succeed as a The UPS Store franchise owner. Our award-winning training program covers both foundational business acumen and in-depth store operations to prepare franchisees for making sound business decisions and handling the challenges they will encounter as store owners.

The goal of our extensive training is to teach franchisees the process and strategy to build a successful business in addition to specific franchise guidelines that must be adhered to in order to protect The UPS Store brand standards. The four-phase program includes comprehensive web-based training, an interactive in-person workshop and print services training as well as in-store, hands-on experience with a Certified Trainer. Our goal is to help franchisees feel confident and prepared for a successful store opening and ongoing operation before they ever open their doors.

Ongoing Support and Guidance

One of the biggest benefits of owning a franchise is that it allows entrepreneurs to go into business for themselves without being by themselves. Franchisees get to own and operate their own business while being backed by the support and expertise of a recognized brand. The UPS Store is dedicated to going above and beyond to do whatever it takes to help our franchisees succeed. After all, when our franchisees are successful, the entire brand is successful. From corporate to area franchisees and even fellow store owners, support is all around. 

Franchise owner Laura Griffin says, “We’ve got great support from area franchisees and area franchisee support staff, but more than that we have a community of other franchisees that we can get information from, get help from, learn new things, it’s like a family.”

Franchisee Jim George agrees, “I think my favorite part of being part of The UPS Store network is the camaraderie with other franchisees. It’s a great group of people - all have businesses that they run and operate so there is a business acumen that’s there but there is also a relational element that everybody loves to help everybody else.” 

In addition to support and guidance for store owners, The UPS Store also provides extensive national, regional and local advertising efforts that increase brand awareness and support local stores. Franchisee Matthew Wood has noticed a positive impact from the campaigns, “The UPS Store national advertising has helped drive traffic into my centers, particularly because it touches on all the profit centers and helps educate the customers about all of the services that we can provide locally.”

Public relations support and turn-key marketing tools like templates and other materials are also available to help franchisees grow their presence in their local community. Franchisee Greg Gagnon says, “There are so many phenomenal tools to leverage and use and they’re all right at your fingertips.”

Flexibility and Growth Opportunities

Owning a The UPS Store is life changing. The experience gives franchisees more control over their own future, allowing them to create their own destiny. Franchise owner Greg Gagnon says, “I think the best part about owning your own business is being able to make some of your own rules and living a life by design rather than default.”

Owning a business creates more flexibility and a better work-life balance than going to a 9-to-5 job every day, leading to greater overall satisfaction. Franchise owner Sandy Scandrett says, “I never have to drag myself out of bed, I love going in every morning. Owning my own business, my own franchise, has improved every aspect of my life.”

Another perk of owning a The UPS Store franchise is the potential for financial gain. Franchisee Joy Batchelor says, “The revenue opportunities have helped us reach our financial goals.” Franchisee Matthew Wood adds, “It’s allowed me to dream bigger, and think outside the box. It’s also allowed a comfortable revenue stream for me.”

Becoming a The UPS Store franchisee also creates the opportunity for personal as well as professional growth. Franchisee Jay Soucia says, “I saw that in order for me to expand myself as a business leader, myself as just a person, I needed to take on a bigger challenge. I like managing a store, but I really wanted to manage a business. I wanted to grow an operation. I wanted to create jobs.”

The UPS Store provides expansion opportunities that allow franchisees to maximize their profits, improve efficiencies and create stability by purchasing multiple units. In fact, more than half of our franchisees own more than one center. Multi-store owner Jamil Saghir says, “I decided to become a multiple center owner because I wanted to maximize my profit. I trained my employees, I trained my managers, and I felt confident that I can start the same kind of business, another location and generate more profit, more revenue. And once I felt confident the second was running smoothly, I started the third, fourth and fifth.”

Owning multiple centers does not have to mean owning multiple identical franchise locations. The UPS Store offers a variety of store models including non-traditional locations. Qualified franchisees may be able to open additional locations with lower initial fees and will benefit from specialized training to help expand their business operation.

Serving the Community

The UPS Store offers a wide variety of innovative products and services like printing, packing, shipping, notarizing, shredding and mailbox services that benefit both individuals and small businesses. Our franchisees love dealing with people and helping customers fulfill their needs. Every day brings something new, with challenging requests that make owing a The UPS Store anything but boring.

Our store owners take pride in serving their community. Franchise owner Tom Reese says, “One of my goals in opening this store was to make a difference in the community I’m in.” Franchisee Brandon Phillips agrees, “Serving the community is awesome in every way.”

Bringing customers’ ideas to life and helping small business owners grow their business is a rewarding experience. Franchisee Matthew Wood says this about his print business, “It allows me to interact with the customers a lot and really get to know their business and hopefully help them grow their own business. When they bring in an idea on a sheet of paper and we sit down and design and make that product for them and print it out - to see the smile on their face brings satisfaction to me.”

For Franchisee Joy Batchelor it’s all about the customers, “What makes it worthwhile at the end of the day is the customers. The customers treat us like we’re family.”

From our comprehensive training program and ongoing support to the opportunity to serve their communities while making a better life for themselves and their families, there are many reasons our franchisees love owning a franchise in The UPS Store network. What will you like best? Contact our franchise development team today to learn how to get your The UPS Store franchise started.

Entrepreneur's Franchise Top Rated for Veterans in 2022 badge

We Proudly Support Our Veterans

Participating partners with the VetFran program, The UPS Store offers qualifying veterans $15,000 off their franchise fee to start their new business. To learn more, contact The UPS Store Franchise Development Team.

Entrepreneur's Franchise 500 Ranked #4 in 2023 badge

Ranked for over 30 Consecutive Years

The UPS Store has been ranked #1 in the postal and business services category for over 30 years and remains in the top 5 overall for the seventh consecutive year according to the Franchise 500 list.

Kristin Howard

Franchisee, Michigan

The reason my husband and I decided to go into franchising and specifically with The UPS Store, is the different opportunities we're given with the business. The UPS Store has name recognition as well as opportunities to expand.

Debbie Adams

Franchisee, Kentucky

What I enjoy most about being a The UPS Store owner is working with my customers. We are the solution specialists for our customers.

Jim George

Franchisee, Illinios

My favorite part about The UPS Store network is the camaraderie with other franchisees. Everybody loves to help everybody else. You’re really part of a family.

Greg Murray

Franchisee, Florida

The interesting thing about The UPS Store is that when a customer walks through the door there's an extremely high probability that they're coming there to do something that is important to them. So at the end of the day, what we do for customers is very important and they are trusting that we are going to do it well.

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Mariana Huberman

Franchisee, Washington, D.C.

One of the things that I love about The UPS Store franchise system is that you're not ever in this by yourself. The franchisees of The UPS Store network are great.

Heidi Morris

Franchisee, Colorado

The thing I enjoy most about being a The UPS Store franchisee is I get to get up, go to work and know that I'm helping other business owners succeed in what they're doing.

Bob Brown

Franchisee, Tennessee

Owning a The UPS Store franchise has changed my life because it's finally given me the opportunity to engage my customers and my staff and be able to take real pride in what I do. As a franchisee, we get faced with solving peoples' problems every day and we do everything we possibly can to try to help.

Marie Jensen

Franchisee, Oregon

My favorite thing about The UPS Store is the variety. I love the variety of customers, I love the variety of services; getting to know the customers, meeting their needs, finding out how we can help them accomplish what they need to accomplish and seeing how happy they are. That makes me ecstatic.

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Tad Mollnhauer

Franchisee, Florida

With the products and services that The UPS Store provides we can make a difference in people's lives and that is the best reason for being a The UPS Store owner.

Joy Batchelor

Franchisee, Idaho

What makes being a The UPS Store franchisee worthwhile at the end of the day is the customers. The customers treat us like we're family.

Paul Erchinger

Franchisee, Texas

One nice benefit of owning a The UPS Store franchise for me has been that it gives me the opportunity to be more involved in the community. As I make relationships with others it seems like no matter what the environment is, in one way or another business comes out of that and that's not my objective—it's been a secondary benefit to being involved in the community.

Chris Reminder

Franchisee, Ohio

There are several things that I really enjoy about being a The UPS Store franchisee. First and foremost it allows me to get to know the people in the local community and that is a lot of fun. We get to see people on a regular basis. We get to know their life stories. That's a lot of fun.

Bruce Jones

Franchisee, Kentucky

Since we have joined The UPS Store, our life has changed by just having more time to spend together as a family. We've been very fortunate with the stores that we have and we have a great staff that looks out for our best interest and we look out for theirs.

Lonnie Williams

Franchisee, Oklahoma

What makes The UPS Store so successful is it gives each individual an opportunity to grow with the network and just meet the challenges that are brought to them on a daily basis. Every day gives us a new opportunity to help another person, to help another small business, to answer a question and to solve a problem.

Jeff Graham

Franchisee, Alabama

I love my customers. I love my employees. I love every person, every face that comes into my store. I enjoy every day going into work and I can't see doing anything else for the rest of my life.

Stacie Stigar

Franchisee, Alaska

I think that this franchise is so successful because of all of the resources that are available to us as center owners—we have marketing materials, we have so many different opportunities for help from the home office, and it just really makes for a great franchise.

Don Pollard

Franchisee, New Jersey

I think the thing that makes this franchise successful is a number of things. First of all we have an outstanding system, we have a great product, a great brand, and we're able to attract dynamic people to run these centers and run the business. So I think when you put all that together it really provides for a winning combination.

Mary Ellen Nichols

Franchisee, Tennessee

The thing I love about the franchise is that you have the UPS name backing you but yet you also have the autonomy to make your own decisions to promote.

Laura Griffin

Franchisee, Florida

In the eight short months I've owned my The UPS Store it has really changed my life. I've gone from being an employee of someone else to being an employer of my associates. It's a big responsibility but it's exciting every day.

Sandy Scandrett

Franchisee, Wisconsin

Being a The UPS Store franchisee has improved every aspect of my life. It's very rewarding financially, professionally, and emotionally. I have a large number of regular customers who are really, really appreciative of everything we do.

Kristie Robison

Franchisee, Alabama

I would say owning a The UPS Store location has changed my life to where I have more time and flexibility. In owning your own business you get your store up and running and you get employees that you can trust that are going to help keep your store running. This allows me to attend my two boys' ball games and also travel and do things with them so it has really changed my life for the better.