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5 Reasons to Consider Franchise Ownership with The UPS Store

5 Reasons to Consider Franchise Ownership with The UPS Store

Even after you’ve made the decision to pursue franchise ownership, there still may be several considerations to account for, like what type of business to open, which brands stand out as top choices in franchising and how to evaluate the pros and cons between available franchise opportunities.

One of the best franchise opportunities available to prospective business owners today continues to be The UPS Store—and for many reasons. Below you’ll find five of the top reasons to consider franchise ownership with The UPS Store.

1.       Top-Notch Training & Support

Entrepreneurs who choose to open a franchise look for the right mix of independence versus structure. Opening a business from scratch can require loads of time and energy, including branding work and building operational procedures. The major advantage of franchising is that your investment not only provides access to use the brand name, but it also provides a framework and structure for doing business. You don’t have to test-and-learn to see what works—an established business plan is provided for you to implement. And while nothing is guaranteed, entrepreneurs have a structure upon which to build their business and future.

New franchisees with The UPS Store participate in over 400 hours of comprehensive training, including interactive and in-person sessions to ensure their readiness to open their doors. Through a mix of operational and business acumen training, retail owners cover all aspects of the business, ensuring that they feel comfortable and confident before opening their business.

In addition to our robust training program, The UPS Store also provides advertising and marketing support. With millions of dollars in ongoing national advertisements and marketing campaigns including TV, digital, print and radio, as well as regional and local advertising campaigns, retail owners have one less thing to worry about. Owners’ strengths and financial resources can be put into business operations to help support growth.

When you become a retail owner with The UPS Store, you can also rely on the vast franchise network of other owners for idea sharing, collaboration, networking and much more. Thanks to the thousands of other retail locations across the country, chances are likely that another owner has experienced a similar challenge or issue, from which you could learn and adapt to your own unique situation and market.

As a potential franchise owner, you can also contact the franchise development team to ask questions and get information to determine if The UPS Store is the right franchise opportunity for you.

2.       Brand Strength

A huge advantage of franchising is the brand strength you’ll be able to leverage by joining a franchise network. The stronger the brand name, the stronger connection your potential customers will have with your business. Think about it—as a consumer, you’re more likely to do businesses with a brand name you’ve heard and trust as opposed to one with which you have no familiarity.

A strong brand name not only attracts customers, but it also attracts franchisees. The loyal customer base a brand creates generates more business for all its franchise locations, making it more appealing as a franchise opportunity and reducing the operational risk involved.

When you choose to become a franchise owner with The UPS Store, you’re joining forces with a strong brand name that’s already top of mind with consumers and businesses alike.

3.       Recognized for Excellence

For over 30 of its 40+ years in the industry, The UPS Store franchise opportunity has been recognized with accolades and awards. World-class training, trusted support and national recognition contribute to this recognition, and we’re proud that year after year, franchisees and trusted business organizations alike recognize the value in The UPS Store.

In 2002 alone, The UPS Store was ranked No. 2 in the Entrepreneur Franchise 500 ranking, No. 1 in the Entrepreneur Franchise 500 Postal and Business Centers category, Entrepreneur Franchise 500 Best of the Best Franchise, and No. 25 in Entrepreneur’s 2022 Fastest-Growing Franchises in the U.S. and Canada, in addition to No. 17 in the Franchise Direct Top 100.

Previous years have drawn just as much recognition. These awards from industry and business authorities show that The UPS Store is an excellent choice when considering franchise opportunities.

4.       Uniqueness Thrives

While The UPS Store franchise owners do share some common traits like a steadfast work ethic, determination and persistence, no two franchisees have the same background or prior career path.

Consider Maya Warrier, who has practiced law, become a real estate investor and community pillar in addition to a franchise owner with The UPS Store, while also raising four children. Her strong belief in employee growth and training paired with her own work-life balance allows her team to thrive and build lasting relationships with their customers and the community.

Another franchise owner, Oscar Saucedo, retired from a successful career in telecommunications and then worked in advertising before discovering his love for printing, direct mail and marketing. After researching franchise opportunities, Oscar found The UPS Store to be a great fit for retirees, and since then he’s established himself as one of the nicest and most helpful men you will meet, otherwise known as the “Tom Hanks of The UPS Store.”

With The UPS Store, you’ll find that uniqueness thrives. You’re not only able to build your own team of specialists who can help serve your customers, you’re also able to build loyalty through each interaction, through each personality and create a memorable experience that will impact your business for years to come.

In addition to being a great opportunity for retirees, The UPS Store also provides incentives for veterans and minorities to encourage growth, diversity and uniqueness among franchise owners. Plus, with the recent modern design updates and variety of non-traditional store types available, franchisees have options when it comes to customizing their location to serve their business goals and their community.

5.       You Help Build Your Community

The UPS Store provides helpful services like packing, shipping, printing and mailbox services to people in the community. Each retail location is also a helpful hub for small business owners who need these services to conduct their businesses and in turn, serve their own customers.

Many franchisees also choose to support charities and give back to their communities in their own unique ways. Ted Phillips, a franchisee in Colorado, partners with the Colorado Eagles AHL team to raise money for “Stick Up for Kids” and support other local charities along with the Toys for Tots Literacy Program. Over the course of six years, Ted’s The UPS Store team raised over $400,000 for regional charities and he also sponsors technical trade school scholarships for local high school graduates.

Putting the brand’s values into action—which include a world-class customer experience, dedication and community focus—franchisees exhibit their commitment daily. The UPS Store owners Surjit Malhi and Navjeet Kaur say that “helping” is job number one and never tell a customer “no.” Even with new challenges, they find a solution and ensure that customers always come first, building loyalty in their beloved community.


Contact our franchise development team to discuss the possibility of owning your own retail location and joining the vast network of like-minded The UPS Store owners.

2023 Entrepreneur's Franchise 500 Top Rated for Veterans badge

We Proudly Support Our Veterans

Participating partners with the VetFran program, The UPS Store offers qualifying veterans $15,000 off their franchise fee to start their new business. To learn more, contact The UPS Store Franchise Development Team.

Entrepreneur's Franchise 500 Ranked #4 in 2023 badge

Ranked for over 30 Consecutive Years

The UPS Store has been ranked #1 in the postal and business services category for over 30 years and remains in the top 5 overall for the seventh consecutive year according to the Franchise 500 list.

Kristin Howard

Franchisee, Michigan

The reason my husband and I decided to go into franchising and specifically with The UPS Store, is the different opportunities we're given with the business. The UPS Store has name recognition as well as opportunities to expand.

Debbie Adams

Franchisee, Kentucky

What I enjoy most about being a The UPS Store owner is working with my customers. We are the solution specialists for our customers.

Jim George

Franchisee, Illinios

My favorite part about The UPS Store network is the camaraderie with other franchisees. Everybody loves to help everybody else. You’re really part of a family.

Greg Murray

Franchisee, Florida

The interesting thing about The UPS Store is that when a customer walks through the door there's an extremely high probability that they're coming there to do something that is important to them. So at the end of the day, what we do for customers is very important and they are trusting that we are going to do it well.

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Mariana Huberman

Franchisee, Washington, D.C.

One of the things that I love about The UPS Store franchise system is that you're not ever in this by yourself. The franchisees of The UPS Store network are great.

Heidi Morris

Franchisee, Colorado

The thing I enjoy most about being a The UPS Store franchisee is I get to get up, go to work and know that I'm helping other business owners succeed in what they're doing.

Bob Brown

Franchisee, Tennessee

Owning a The UPS Store franchise has changed my life because it's finally given me the opportunity to engage my customers and my staff and be able to take real pride in what I do. As a franchisee, we get faced with solving peoples' problems every day and we do everything we possibly can to try to help.

Marie Jensen

Franchisee, Oregon

My favorite thing about The UPS Store is the variety. I love the variety of customers, I love the variety of services; getting to know the customers, meeting their needs, finding out how we can help them accomplish what they need to accomplish and seeing how happy they are. That makes me ecstatic.

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Tad Mollnhauer

Franchisee, Florida

With the products and services that The UPS Store provides we can make a difference in people's lives and that is the best reason for being a The UPS Store owner.

Joy Batchelor

Franchisee, Idaho

What makes being a The UPS Store franchisee worthwhile at the end of the day is the customers. The customers treat us like we're family.

Paul Erchinger

Franchisee, Texas

One nice benefit of owning a The UPS Store franchise for me has been that it gives me the opportunity to be more involved in the community. As I make relationships with others it seems like no matter what the environment is, in one way or another business comes out of that and that's not my objective—it's been a secondary benefit to being involved in the community.

Chris Reminder

Franchisee, Ohio

There are several things that I really enjoy about being a The UPS Store franchisee. First and foremost it allows me to get to know the people in the local community and that is a lot of fun. We get to see people on a regular basis. We get to know their life stories. That's a lot of fun.

Bruce Jones

Franchisee, Kentucky

Since we have joined The UPS Store, our life has changed by just having more time to spend together as a family. We've been very fortunate with the stores that we have and we have a great staff that looks out for our best interest and we look out for theirs.

Lonnie Williams

Franchisee, Oklahoma

What makes The UPS Store so successful is it gives each individual an opportunity to grow with the network and just meet the challenges that are brought to them on a daily basis. Every day gives us a new opportunity to help another person, to help another small business, to answer a question and to solve a problem.

Jeff Graham

Franchisee, Alabama

I love my customers. I love my employees. I love every person, every face that comes into my store. I enjoy every day going into work and I can't see doing anything else for the rest of my life.

Stacie Stigar

Franchisee, Alaska

I think that this franchise is so successful because of all of the resources that are available to us as center owners—we have marketing materials, we have so many different opportunities for help from the home office, and it just really makes for a great franchise.

Don Pollard

Franchisee, New Jersey

I think the thing that makes this franchise successful is a number of things. First of all we have an outstanding system, we have a great product, a great brand, and we're able to attract dynamic people to run these centers and run the business. So I think when you put all that together it really provides for a winning combination.

Mary Ellen Nichols

Franchisee, Tennessee

The thing I love about the franchise is that you have the UPS name backing you but yet you also have the autonomy to make your own decisions to promote.

Laura Griffin

Franchisee, Florida

In the eight short months I've owned my The UPS Store it has really changed my life. I've gone from being an employee of someone else to being an employer of my associates. It's a big responsibility but it's exciting every day.

Sandy Scandrett

Franchisee, Wisconsin

Being a The UPS Store franchisee has improved every aspect of my life. It's very rewarding financially, professionally, and emotionally. I have a large number of regular customers who are really, really appreciative of everything we do.

Kristie Robison

Franchisee, Alabama

I would say owning a The UPS Store location has changed my life to where I have more time and flexibility. In owning your own business you get your store up and running and you get employees that you can trust that are going to help keep your store running. This allows me to attend my two boys' ball games and also travel and do things with them so it has really changed my life for the better.